Anita T Matete

263-***-******

ad1n9y@r.postjobfree.com

* ******** ************, ******, *** 3

_PROFESSIONAL SUMMARY

• A reliable and highly motivated individual whose key strengths include but not limited to strong attention to detail.Has experience in quality customer service, caring and friendly professional with over five years in consumer retail and general hand positions. Individual is highly adaptable, exhibits mature employ ability skills and professional conduct. Developed and understand of the following areas:-Customer retention.-Problem solving.-Customer satisfaction

(5 star rating at Mushe Car Rentals).-Enthusiastic.-Inventory (Stock-taking).-Work well under pressure.-Patient.

_WORK EXPERIENCE Sales Associate and Front Desk Opp Feb 2020 - Aug 2023 Mushe Car Rentals • Harare, Zimbabwe

• Collected and arranged information and entered details into computer database.

• Exceeded sales targets by 15% in 2021 by maintaining drobust knowledge of vehicles and services, and promptly assessing customer needs.

• Updated and maintained customer accounts and resolved customer issues maintaining in a highly satisfaction rate.

• Paired clients with perfect car for their needs trip types and family sizes as well as budget.

• Assisted with service kit procurement and data capturing.

• Assisted with receptionist tasks and clerical task. Customer Service Representative Feb 2019 - Jan 2020 Tulsa OK Supermarket • Harare, Zimbabwe

• Greet and acknowledge all customer in a friendly and professional manner and proved quick responsive customer service.

• Focused on commitment to customer service and build productive relationship.

• Mitigated annual shrinkage by paying attention to suspicious actually purchases returns.

• Outperformed peers as a cashier and moved to customer service.

• Achieved good customer experience rating.

Server/ Crew member Jun 2018 - Jan 2019

ShareTea • Burjman, Dubai, United Arab Emirates

• Collected payments from customers accurately and honestly.

• Take special note of food allergies or preferences and be able to communicate that clearly to the kitchen staff.

• Understand and communicate what is on the menu, answering quiries customers might have and making recommendations on menu selections to customer if necessary.

• Respond quickly to issues clients have, getting management involved if necessary.

• Periodically checked in with customers to make sure everything is going well with their meals needs, being attentive and responded to additional requests as needed. Cleaner Oct 2015 - Sep 2017

Serco Middle East Transguard LLC • Dubai, United Arab Emirates

• I have experience in both aspect of housekeeping and deep cleaning and take pride in providing a clean, sanitary and aesthetically pleasing environment.Some key strength that you may find relevant include:

• Proficiency at operating morden cleaning equipment.

• In-depth knowledge of chemicals and cleaning solutions.

• Attention to detail and demonstrating strong customer service skills

• Able to closely follow instructions, strictly adhere to safety and hygiene standards.

• Verifiable history as a reliable and honest employee with professional attitude.

• Worked at Dubai Metro Station, sweeping, mopping, dusting, vaccuming and wiping surfaces.

• Worked both indoors and outdoors around the Metro Station.

• Collected trolleys from in and around the station and carparks. _EDUCATION Highschool / Secondary Jan 2009 - Nov 2014

National College of Zimbabwe • Harare, Zimbabwe

• GPA//(0.3/4.0)

_SKILLS

• Interpersonal communication-Able to professional speak face to face and through phone calls.

• Time management- Good at goal setting by being organized and determine the priority of tasks.

• Microsoft office

• PowerPoint

• Oracle

_VOLUNTEER WORK House keeping and Customer care Apr 2017 - Nov 2017 Harare Hospital • Harare

My desire to help others motivated me to volunteer at a local nursing home where I communicated well with others and spent a lot of time interacting with people within the home anda visitors and relatives coming to see their families.I am also organized and work well doing a number of different tasks at once.I possess the abilities and attributes necessary to serve your clients.

_LANGUAGES

• Proficiency in spoken English, reading, writing and listening.

• Shona.

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