ELSA WOLDBERHAN

**** ******* **. **********, ** *0078

763-***-**** ad1n9m@r.postjobfree.com

TECHNICAL SKILLS

System Administration

Troubleshooting

Network Administration

Help Desk Support

IT Security

Data Entry

Tableau

MS Office

G Suite

MS Visio

Data Analytics

Data Visualization

Various Operating Systems

Incident Management

Server Management

CERTIFICATIONS

CompTIA A+, Certified, [2023]

CompTIA Network+, Certified, [2023]

FUNCTIONAL SKILLS

Communication

Active Listening

Relationship Management

Negotiation

Cross-Functional Leadership

Teamwork

Process Improvement

Customer Service

Problem Solving

Detail-Oriented

Multi-Tasking

Dual Language Speaker (Amharic & English)

EDUCATION

Hennepin Technical College Eden Prairie, MN

Certificate in Information Technology, May 2023

Unity University Addis Ababa, Ethiopia

Bachelor of Arts in Marketing Management, May 2007

Halita College Addis Ababa, Ethiopia

Certificate of Secretary and Office Management, May 2001

DISTINCTION

Wells Fargo St. Paul, MN

Gold Award, Best Performance, Lockbox Department, December 2012

EXPERIENCE

Hennepin Technical College (HTC) Eden Prairie, MN

IT Support Specialist, 2022 may - 2023 January

Provide comprehensive IT support to faculty, staff, and students.

Diagnose and resolve hardware and software issues, ensuring seamless operation of IT resources.

Collaborate with IT teams to implement and maintain network and system security measures.

Conduct user training sessions and create documentation for IT processes.

Career Break for Maternity Leave, February 2019 – January 2021

Extended maternity leave to raise my daughter until she was old enough to start nursery school.

Wells Fargo, Lockbox Charlotte, NC

Lockbox Operations Clerk, May 2016 – February 2019

Executed check processing and extraction operations for various lockboxes.

Ensured quality and accuracy, matching check images and deposit reports to backups.

Prepared and mailed documents to customers within specified deadlines and instructions.

Infra Engineering Addis Ababa, Ethiopia

System Administrator, March 2013 – January 2016

Administered systems and networks, ensuring optimal functionality and security.

Conducted troubleshooting and resolved IT-related issues.

Collaborated with cross-functional teams for process improvement.

Assisted in planning and execution of student life activities and eventd.

Wells Fargo St Paul, MN

Operations Clerk Processor, October 2010 – February 2013

Ensured quality and accuracy in check processing, matching check images and deposit reports to backups.

Processed payments, tickets, online entries, and documents; researched and cleared suspense items.

Wells Fargo, Cash Vault St Paul, MN

Operations Clerk, October 2008 – October 2010

Processed deposits, payments, tickets, online entries, and items requiring a high degree of accuracy and control.

Performed various data entry and cash handling tasks; researched and processed adjustments to accounts.

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