IT Specialist II
Resume:
James L. Favaloro
** ******* ***. ******, *.Y. 12302
ad1n9j@r.postjobfree.com
SUMMARY:
Willing and able to bear high levels of responsibility: making decisions, being accountable.
Maintains the highest standard of personal conduct in performing all duties.
Possesses the physical stamina, drive, and perseverance to handle pressure well. Willing and able to deal with problem situations.
Able to build productive working relationships with co-workers based on respect and good rapport.
Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.
EDUCATION:
Schenectady County Community College Schenectady, N.Y (Liberal Arts)
Oswego State University – Oswego, N.Y. (Technology Education)
PROFESSIONAL EXPERIENCE:
New York State Department of Health Albany, NY March 2019 – October 2023
IT Specialist II
Responsibilities:
As an IT Specialist II for the Office of Health Information Management, I was responsible for managing 1,500+ user accounts, various computer peripherals, software and network components.
Vast knowledge in the use of various software application’s such as Lansweeper (networked asset management), SCCM (imaging), ARS & AD (account management), Packet Fence (device management), ITSM (IT service management), RSA Administration Console (VPN access accounts), MobileIron (cellular device administration), Workspace One (cellular device administration), BarCloud (asset management).
Hands on experience in the troubleshooting process of over 35+ software utilities, network related incidents, hardware device failure and software configuration issues.
Ability to resolve ITSM tickets efficiently while providing exceptional customer service and proper documentation while maintaining confidentiality procedures related to HIPAA.
Worked directly with the CDCF to onboard users during the COVID-19 pandemic. During that time, I created documentation and procedures which allowed me to effectively and efficiently manage user data, track federally issued assets, configure field equipment and provide support to healthcare professionals across the country.
Provided IT support to the highest levels of executive staff within the NYS DOH.
Worked directly with CIO’s and DOH Liaisons to establish policies regarding IT Best-Business-Practices.
Installed, maintained and provided training for video conferencing equipment.
Aided in the success of the NYS Health Commissioner's Town Hall Meetings.
New York State Office of Information Technology Menands, NY Feb. 2018. – Mar. 2019
Desktop Support Administrator (Tech. Lead)
Responsibilities:
As a Desktop Support Administrator for ITS at the Department of Health, my job entails maintaining 400+ user accounts, various computer peripherals, software and network components.
Vast knowledge in the use of various software application’s such as Lansweeper (networked asset management), SCCM (imaging), ARS & AD (account management), packet fence (device management) and ITSM (IT service management).
Hands on experience in the troubleshooting process of over 35+ software utilities, network related incidents, hardware device failure and software configuration issues.
Demonstrated my ability to resolve ITSM tickets efficiently while providing exceptional customer service and proper documentation while maintaining confidentiality procedures related to HIPAA.
Adirondack Cabling Inc. Albany, NY Aug 2014 to June 2016
Network Infrastructure Foreman
Responsibilities:
As a Network Infrastructure Foreman for Adirondack Cabling my job was to install, maintain, and troubleshoot networks for commercial and educational facilities while leading a crew of technicians.
Knowledgeable in Cat5/Cat6a industry standards for installation and termination practices, fiber optic cable installation and termination using the Corning Unicam system, tip and ring 66 block and 110 block terminations and proficient with the Fluke OTDR Network Analyzer for certification and diagnostics of network systems.
Annese & Associates Clifton Park, NY June 2010- Aug 2010/ June 2012- Aug 2012
Network Installer
Responsibilities:
As a Network Installer for Annese and Associates my job was to install and patch Cisco switches, setup UPS’s, deploy and configure VoIP phones and maintain documentation of switch port connectivity.
Capital District Technology Services
Scotia, NY 2016 - Present
Network Consultant/Proprietor
Responsibilities:
As a network consultant I would advise clients on the proper use of IT and Audio/visual systems to establish a secure and efficient work place.
Experience in structured cabling, hardware, software, mobility and network devices has allowed me to offer solutions tailored to the customer’s needs.
While working with Hunt Real Estate I regularly maintained their staff’s computers.
The use of cloning/imaging software such as Norton Ghost and Clonezilla was commonly used when an agent left the company to return the device back to its original state.
Upgrades such as hard drives, screens, RAM, video cards and NICs to PC's or laptops were performed on various occasions.
Hunt Real Estate was constantly growing and as a result I became fluent in the use of Active Directory which allowed me to set, change and enforce user privileges and security policies.
Knowledge in various types of software such as Microsoft Office 365 gave me the opportunity to help individual agents when they had questions on the use or functionality of specific applications
Additional Responsibilities:
Scotia-Glenville CSD - Scotia, N.Y. 2007 - 2011
Substitute Teacher
Responsibilities:
As a Substitute Teacher for Scotia-Glenville CSD my job was to instruct classes of students from ages 8-18.
During my employment I was in a three-month temporary position as a Computer Lab Supervisor.
Responsible in that position was to instruct students on proper use of computer applications while I personally maintained and installed software and hardware for the entire middle school.
Reported system errors or hardware functionality that could not be corrected by me would receive proper elevation to the next level technician.
5th & 50 Pizzeria - Scotia, N.Y. 2005 - 2019
Assistant Manager
As the Assistant Manager for 5th & 50 Pizzeria my job was to lead a crew of 8-12 employees.
Day to day operations that were performed by me included food preparation, customer service, marketing, inventory management, payroll, housekeeping and maintenance of restaurant equipment.
Professional References:
Mike Wein- IT Business Liason OHIM
New York State Department of Health
Jennifer Treacy- Deputy Director OPCHSM
New York State Department of Health
Dr. John Morley- Deputy Commissioner OPCHSM
New York State Department of Health
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