Customer service representative
Resume:
Danielle White
Front Desk/Receptionist- Call Center/Tech Support, Sales/Inventory/Licensed agent in UT Hlth+Prop/Casualty
Concord, CA 94518
********************@*****.***
Highly skilled and motivated Customer Service, Receptionist, Administrative, and Sales specialist looking to utilize entire skillset at a rewarding company. Seeking to elevate and augment a team that appreciates hard work, and rewards those who repeadely go the extra mile. Mature, accountable, up to any task, and loves meeting a deadline! Thank you for your consideration! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Coach, Instructor, Events
DW Vocal Studios - San Antonio, TX
September 2012 to Present
Create Custom learning curriculum for all ages, in music, public speaking, and confidence. Work with all personalities and successfully get results tailored specifically for each client. Safely handle private information, accurately handle cash, create a team with other departments and partners Licensed Insurance Agent
e-Telequote Insurance/Allstate - Salt Lake City, UT February 2021 to April 2023
HEALTH/Property and Casualty licensed agent. Provides cs and assistance over the phone, help determine eligibility for Medicare, medicaid, also help with claims process. Determine needs of customer auto and home insurance, and properly quote rates and coverages. Inbound/Outbound Warehouse Associate
Amazon Fulfillment Associates - Fresno, CA
June 2018 to December 2019
Accurately account Inventory of items to be shipped. Asses condition of product and accurately label item quality, label items to ship. Maintain Logistics continuity by solving problems with delivery of packages. Communicate across departments and floors to ensure deliveries are made on time. Accurately log item types, intercept hazardous materials, identify items that have expired, are out of stock, are overstocked, are to be donated, are scheduled to be destroyed/auctioned. Make deadlines and maintain quotas. Instructor/Trainer
Terra Nova Violins - San Antonio, TX
February 2014 to September 2017
Provide professional one one one training in Music, Vocal Performance, and Languages. Be able to teach all ages, all voice types, while promoting the studio space, music school, and Instrument Sales. Tech Support/Call Center
Ibex Global - San Antonio, TX
January 2017 to May 2017
Call Center Tech Support
Upsell Communications Services and Products
Data Entry/Dictation
Front Desk Receptionist/ Vacation Get-Away Representative Wyndham Worldwide - San Antonio, TX
January 2016 to January 2017
Check in guests, Provide Concierge Service, Sell and Upgrade Vacation Services, Customer, Service and Hospitality, Face to Face and Telephone service, Host Vacation Ownership Events, Upsell future stays, Promote Vacation Club.
Front Desk/Sales
Alamo Music Center - San Antonio, TX
September 2012 to September 2014
Greet guests, store phone Operator, cash handling, draft contracts, safe credit check and financing of instruments, boost events, update website, word, excel, windows, and photoshop. In a warm environment,utilize all these skills to welcome regular guests, handle repairs, schedule deliveries, and build referrals for sales for every department.
Front Desk Receptionist
MENGER HOTEL - San Antonio, TX
January 2013 to February 2014
Greet guests at the front desk, take Calls, Check-in/Check-out guests, upgrade rooms, arrange room service, transfer calls, file Paper work, give tours of the Hotel to VIP's. Know the History of the Hotel, and promote the brand of properties.
Education
Certification in Language and Music Studies
Fresno City College
2003 to 2004
Diploma
Roosevelt School of the Arts
1998 to 2001
High school diploma or GED
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (5 years)
• RETAIL SALES (10+ years)
• FRONT DESK (10+ years)
• SALES (10+ years)
• Inventory Clerk (10+ years)
• Admin Assistant (10+ years)
• Front Office
• Office Admin
• Multi-line Phone Systems (10+ years)
• Office Administration
• Microsoft Office
• QuickBooks
• Bookkeeping
• Sales Experience
• Outbound Sales
• Time Management
• Data Entry
• Telemarketing
• Upselling
• Sales Support
• Cold Calling
• Public Speaking
• CSR (10+ years)
• Inside Sales
• Technical Support
• Event Planning
• Account Management
• Typing
• Personal Assistant Experience
• Payroll
• Salesforce
• Marketing
• English
• Warehouse experience
• Basic math
• Computer literacy
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Customer Service
Front Desk/Reception
Administrate Assistance
Tech Support
Sales/Upsell
Elevated and Customized Personal Service
Management
Hospitality
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