CHUN NAM WONG

C

*** ******* ***, ******** *******

516-***-****

ad1n94@r.postjobfree.com

I was employed by RCS Logistics as a clerical customer service rep in 2007 and worked up to supervisor then promoted to become station manager in 2015. Basically familiar with all aspects of import/export customer services in flight forwarding business.

WORK EXPERIENCE

Station Manager

05/2023 to 01/2023

RCS Logistics Inc.

JFK/NY

Oversee all import account operations within the import/export department and provide guidance and decisions. Making close contact with customer service reps. to resolve any kind of issues and suggest resolutions. Holding meetings and prescribing solutions to all daily activities including staff vacations, training, and providing assistance to staff. Responsible for good relationships with all customers and reporting to upper management. Customer Service import account handler

02/1997 to 04/2007

Schaefer Trans. Inc.

East Rockaway/NY

Responsible for all daily import accounts' activities, contacting airlines and customs brokers to arrange pick up/delivery service to the customer. Prepare account operation reports and update shipment status from loading from origin till final delivery is done. Involve heavily with truckers and customers to make sure all delivery appointments are fulfilled. Prepare to deal with customs issues of shipments raised by customs brokers. Close communication with overseas shippers and make sure cargoes are being loaded in time for flight bookings.Going to airline warehouses in searching for missing cargoes.

Shipping/Warehouse manager

08/1988 to 06/1997

CSC time Inc.

Rockville/NY

Responsible for shipping and packing of all watches to all department stores. Studying all stores' shipping procedures and make sure to fulfill all the requirements. Supervising all warehouse employees to maintain a smooth warehouse operation. Contacting truckers and custom brokers to retrieve shipments from the airlines. Cleaning and repairing watches if necessary and most importantly to make the deadlines of delivery to customers. SKILLS

EDUCATION

Middle Tennessee State University

Bachelor's

Marketing/Management

Murfreesboro/TN

09/1980 to 08/1983

Northwestern State university

Bachelor's

Maeketing/Management

Natchitoches/LA

09/1979 to 05/1980

Haking Wong Technical School

High school or equivalent

Hotel Management

Cheung Sha Wan/HK

09/1977 to 05/1978

Saint Francis Xavier School

High school or equivalent

High School

Tsuen Wan/Hong Kong

09/1972 to 05/1976

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