CHARLOTTE McKINNIS

832-***-**** ad1n8y@r.postjobfree.com LinkedIn Profile Houston, TX

Summary: Friendly and efficient Mailroom Clerk with 8+ years’ experience in transportation and distribution environments. A motivated self-starter works exceptionally well within teams or independently. Possesses high attention to detail positive attitude and excellent written and verbal communication skills. Relevant Skills

Technical Strong Customer Service USPS FedEx Office Equipment Customer Support Data Entry Front Desk Copy Machine Postage Machine Bulk Mailings Office Machines Outlook Word Soft Active Listening Conflict Resolution Time Management Communication Empathy Problem Solving Organization Work Experience

Aetna – Houston, TX 09/2021 - 01/2023

Customer Service Representative

● Managed customer disputes and issues in a positive manner.

● Interacted effectively with the Operations team, business partners, and internal departments.

● Identified opportunities to improve processes and services.

● Interacted with members who may have serious chronic conditions, physician practices, insurance carriers, health plans, and pharmacy operations team members.

● Answered inbound and outbound calls.

● Routed calls to appropriate department(s).

● Entered accurate information into a multi-screen computer application.

● Assisted pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities.

● Engaged in both inbound and outbound voice and chat. Various Contracting Agencies – Houston, TX 01/2021 - 08/2021 Receptionist / Mail Clerk

Distribution Now – Houston, TX 10/2013 - 05/2020

Mail Clerk / Receptionist

● Provided shipping logistics support to managers and supply chain at branch locations.

● Scheduled material deliveries and shipment transportation through UPS and FedEx.

● Maintain supplies, including shipping and mailing envelopes, boxes, markers, and forms stickers.

● Kept accurate tracking logs of office supplies and materials.

● Maintained the filing system and filed all incoming and outgoing mail.

● Shipped outgoing mail and packages.

● Greeted guests into the building and coordinated guest badges.

● Answered all incoming calls and handled caller inquiries.

● Directed employees and visitors to the appropriate area or staff member. KELLY SERVICES – Houston, TX 05/2007 – 10/2013

Records Clerk / Receptionist

● Locate, retrieve, and maintain filing system for Drilling and Completions.

● Input accurate file document information into a database.

● Perform data entry task from paper and document images.

● Ability to handle multiple task and manage priorities as required.

● Assisted with clerical duties including printing, scanning, filing and faxing documents.

● Collaborated with team leaders on a variety of administrative tasks and projects as needed. Education

Houston Community College General Studies Houston, TX 05/1984 - 1987 Eisenhower High School High School Diploma Houston, TX 05/1983

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