Jovan Henry

Glen Burnie, MD *****

ad1n8i@r.postjobfree.com

+1-240-***-****

• Ability to multitask and prioritize effectively in a fast-paced environment

• Understanding systems and networks

• Proficient with Microsoft Office programs

• Proven team leader, highly motivated, service-oriented, and a self-starter

• Experience with consultative selling, critical thinking and problem solving to gain effective outcome

• Effective in negotiating and implementing plan solutions in a group setting

• Exceptional ability to direct projects

• Strong written and oral communication skills

• Outstanding time management and organizational skills

• Superb closing and administrative skills

• Ability to work with deadlines on multiple projects

• Skilled in interacting with co-workers and all levels of management Authorized to work in the US for any employer

Work Experience

Call Center Representative

Home Genius Exteriors - Hyattsville, MD

March 2023 to Present

• Answer incoming calls

• Send and receive emails

• Coordinate appointments

• Respond to customer complaints

• Provide information about products and services

Culinary Production Supervisor

Freshly - Savage, MD

December 2018 to February 2023

• Lead, plan, organize and control the operation each shift

• Train, develop, and supervise production of employees

• Ensure quality, safety, and good manufacturing procedures are followed

• Prepare and submit performance reports

• Ensure adherence to legal and company policies and procedures

• Communicate with (or to) individuals or groups verbally and/or in writing

• Basic troubleshooting and repair on machines

• Identify and resolve employee, company, and/or supplier concerns

• Coordinate frequently with manager to ensure that priorities are being completed on time

• Execute employee production schedules and manage hours based on workload Access Control Screener

Trust Consulting Services Inc - Arlington, VA

November 2016 to August 2017

• Conduct vehicle, personnel, and baggage checks

• Conduct identification checks on all visitors, employees, and guests

• Use machinery such as x-ray machines, walkthrough & handheld magnetometers

• Direct vehicle and pedestrian traffic

• Maintain orderly queue of visitors checking in

• Conduct patrols surrounding security screening areas Sales Consultant

Solar City - Baltimore, MD

April 2016 to November 2016

• Prepare proposals, quotes, contracts, and presentations for potential solar customers

• Provide customers with information such as quotes, orders, sales, shipping, warranties, credit,

• funding options, incentives, or tax rebates.

• Gather information from prospective customers to identify their solar energy needs.

• Provide technical information about solar power, solar systems, equipment, and services to potential customers or dealers.

• Generate solar energy customer leads to develop new accounts.

• Prepare or review detailed design drawings, specifications, or lists related to solar

• installations.

• Create customized energy management packages to satisfy customer needs.

• Demonstrate use of solar and related equipment to customers. Transportation Security Officer (TSO)

Department of Homeland Security - Baltimore, MD

June 2013 to April 2016

• Transportation Security Officer (TSO)

• Implement security-screening procedures that are central to Transportation Security

• Administration (TSA) objectives; serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft; assists in conducting screening of passengers, baggage and cargo; conduct screenings when necessary; assists in monitoring the

• flow of passengers through the screening checkpoint to facilitate the orderly and efficient

• processing of passengers; maintain close communication with supervisors regarding any issues

• that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties; participate in information briefings concerning security-sensitive or

• classified information.

Professional Responsibility Advisory Office (PRAO), Administrative Support Clerk

Department of Justice - Washington, DC

July 2008 to June 2013

• Received and screen incoming calls; transcribe, format, input, edit, retrieve, copy and transmit

• correspondence, documents, data and graphics; word process all manuscripts, letters, documents and proposals; record, date stamp and distribute all incoming mail; process outgoing mail;

• compile and maintain an up to date telephone directory of numbers and addresses; file all

• correspondence; update bulletin board by posting and removal of outdated materials; ensure the

• Administrative Offices and Reception Area are kept clean and organized. Education

High school diploma

Charles H. Flowers HS - Springdale, MD

2005 to 2009

Skills

• Culinary experience

• Security

• Presentation skills

• Talent acquisition

• Windows

• CRM software

• Microsoft Word

• Microsoft Excel

Certifications and Licenses

Security Guard

Additional Information

• Excellent customer service skills • Proficient with Microsoft Office programs

• Proven team leader, highly motivated, service-oriented, • Skilled in interacting with co-workers and all levels

and a self-starter of management

• Experience with consultative selling, critical thinking • Ability to learn theories, dynamics, and factors

and problem solving to gain effective outcome underlying the aviation screening process to enable

• Effective in negotiating and implementing plan authoritative and independent handling of screening solutions in a group setting functions.

• Exceptional ability to direct projects in support of customer service

• Strong written and oral communication skills

• Outstanding time management, follow-up, and

organizational skills

• Superb closing and administrative skills

• Ability to work with deadlines on multiple projects

Contact this candidate