Pamela A Hicks

**** * *** ***** ***

Apt D***

Brookline, MO 65619

712-***-****

SUMMARY

I have 20 years of experience, including as a payroll/accounts payable clerk, city carrier assistant, as a bookkeeper and clerk and as a cashier in industries including Hospitality, Business Services and general merchandise stores. Most recently, I have been working as a payroll/accounts payable clerk for Blackbird Bend Casino from 12-1-2016 to present. My skills and experiences include: Accounts payable, Accounts receivable, Cash handling, Cashier, QuickBooks, Telemarketing, AS400, Microsoft outlook, Excel and Word. I hold a high school degree in general courses from Westwood and hold a Community College degree in Bookkeeping and Office support from Western Iowa Tech. RELATED EXPERIENCE

Payroll/Accounts payable clerk

● Produce a bi-weekly payroll using ADP system

● Give orientation presentation on benefits

● Enter benefits into websites

● Keep employee files

● Keep accounts payable files

● Use Word, Excel and Outlook

Part time Flexible Clerk (PTF)

● Received letters and parcels

● Sold postage, revenue stamps, postcards, stamped envelopes and shipping materials

● Filled out and sold money orders

● Examined mail for correct postage

● Kept money drawers in order

● Recorded and balanced daily transactions

● Weighed letters and parcels

● Affixed correct postage

● Computed mailing costs based on type of shipping, weight, destination and package contents

● Obtained signatures from recipients of registered or special delivery mail

● Registered and certified insured mail

● Loaded and unloaded mail

● Knowledge sets include: 10-Key Adding machine, Mail, Shipping City Carrier Assistant

● Sorted mail for delivery

● Delivered mail on established route by motor vehicle and foot

● Arranged mail in delivery sequence

● Obtained signed receipts for registered mail, certified mail, insured mail

● Turned in money and receipts collected along mail routes

● Held mail for customers who were away from delivery locations

● Delivered mail to residences and businesses

● Bundled mail in preparation for transportation and delivery

● Collected outgoing mail along delivery route

● Left directions for collecting undelivered mail. Bookkeeper and Clerk

● Used accounting software to record, store, and analyze information

● Collected invoices

● Entered invoices into computer system

● Compiled and maintained financial records

● Compiled with federal, state, and company policies, procedures and regulations

● Maintained regular contact with clients

● Proficient in Word, Outlook

● Assisted in assembling work papers for federal and state tax returns

● My accomplishments included: Reconcile bank statements in QuickBooks Cashier

● Wait on customers

● Took payment from customers

● Paid out change and cash back orders

● Scanned all items so the bill was correct

● Used debit/credit card machines

● Accepted and processed checks

● Got signatures from customers using debit cards

● Assisted other cashiers with difficult customers

● Counted money in cash drawer at the beginning of each shift

● Made sure there was enough change in the cash drawer

● Greeted customers

● Maintained clean work area

Retail Clerk

● Organize cosmetics and distribute merchandise to sales floor

● Sold merchandise at a retail store

● Greeted customers

● Showed customers how to use and care for merchandise

● Answered customer questions

● Kept current with sales and promotions

● Helped maintain store security

● Placed special orders

● Found out of stock items at other stores

● Created displays

● Inventoried stock

● Aware of popular trends and items

Telemarketing Sales Representative

● Make outbound telemarketing calls

● Called potential customers

● Responded to customer concerns

● Explained products in detail

● Overcame customer objections

● Obtained customer order information

● Obtained contact information for potential customers

● Completed and maintained all required documentation

● Met productivity goals

● Spoke clearly and professionally

● Demonstrated ability to work under pressure

● Exhibit Strong customer service skills

Office Assistant

● Answered multi-line phone. Scan in all incoming documents, Created new folders and save incoming documents to adobe

● Greet clients

● Operated telephone switchboard to answer calls, provide information, take messages and schedule appointments

● Maintained files

● Transmitted information or documents to customers using computers, fax machines and mail

● Maintained appointment calendars

● Provided information about establishment such as services provided

● Greeted customers, staff and visitors

● Performed data entry

Cashier

● Waited on customer

● Maintained a cash drawer

● Made fresh coffee hourly

● Stocked shelves

Accounts Receivable/Receptionist

● Posted accounts receivables daily using the AS400 Software system

● Used accounting software to record, stare and analyze information

● Prepared invoices for data entry using appropriate coded

● Entered invoices into computer system

● Verified accuracy of billing data and corrected any errors

● Checked figures, postings, and documents for correct entry, mathematical accuracy and proper codes

● Debited, credited and totaled accounts on computer spreadsheets and databases

● Reported and reconciled discrepancies found in records

● Responded to vendor payment inquiries

Disaster Relief Specialist

● Answer Disaster relief calls for Hurricane Casino Administrative Assistant

● Experience with Microsoft Word, Excel and Outlook

● Used the AS400 Software system

Temp

● Temp for UPS then hired on full time

WORK HISTORY

Blackbird Bend Casino – Onawa, IA 2016-Present

Part time Flexible Clerk – United States Postal Service – Moville IA 2015-2016 City Carrier Assistant – United States Postal Service – Mapleton, IA 2014-2014 Bookkeeper and Clerk – Loess Hills Accounting – Onawa 2013-2014 Cashier – Heritage Express – Winnavegas – Sloan, IA 2011-2012 Retail Clerk – Target – Sioux City, IA 2009-2011

Telemarketing Sales Representative – IKAN Marketing, Soldier, IA 2008-2009 Office Assistant – Klass Law Firm – Sioux City, IA 2007-2008 Cashier – Casey’s – Sloan, IA 2006-2006

Accounts Receivable/Receptionist – Glazer’s Distribution – Sioux City, IA 2005-2006 CERTIFICATION & EDUCATION

High School – Westwood – Sloan, IA

Community College – Bookkeeping and office support – Western Iowa Tech, Sioux City, IA GPA: 3.3

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