Las Vegas, NV, *****, US Jimmy +* ***-***-Carson *071 ad1n7y@r.postjobfree.com

WORK HISTORY

Caseworker at Housing Works, Inc.

**/**** - **/**** (2 years)

Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency.

Refer clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty. Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.

Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.

Supervise other social workers.

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

Evaluate personal characteristics and home conditions of foster home or adoption applicants.

Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided. Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required. Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements. Consult with parents, teachers, and other school personnel to determine causes of problems, such as truancy and misbehavior, and to implement solutions.

Provide, find, or arrange for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, or parenting classes to prevent more serious problems from developing.

Determine clients' eligibility for financial assistance. Collect supplementary information needed to assist client, such as employment records, medical records, or school reports. Counsel students whose behavior, school progress, or mental or physical impairment indicate a need for assistance, diagnosing students' problems and arranging for needed services.

Maintain case history records and prepare reports. Ambassador at Uber Technologies, Inc.

06/2018 - 12/2018 (1 year)

Provided information to leadership on feedback received from customers on possible areas of improvement

Execute and create marketing strategies to gain new users Drive sign-ups and lead marketing campaigns

Manage and ensure productivity of 40 outreach specialist and four outreach managers - Lead weekly trainings for techniques in marketing, driver on- boarding, and sales

Work with Uber management to refine business plans and go out into the field to market for Uber

Recruited and created a community of Uber brand ambassadors Increased the driver-side business for the Cincinnati area by way of signing up as many people as possible to become Uber partners Lead others and train to be the best at promoting Uber Develop new marketing ideas, recording and maintaining client preferences for future reference, relaying customer feedback to the regional management, and training other, newly hired brand ambassadors Maintain an understanding of the local area and local marketing trends Participate in events in effort to drive customer growth and retention Find new Brand Ambassadors to join the team

Delivery Driver at Postmates Inc.

12/2018 - 10/2019 (1 year)

Provide great customer service to all Postmates users Promoting product to potential clients

Take specific orders from customers, pertaining to package Ensure that orders were placed correctly and shared feedback directly to company if there were issues for customers or couriers regarding specific restaurants

Drop off delivery items in a timely manner

Delivered great customer service and held 5 star rating Answered and completed a variety of time-sensitive requests in a quick, efficient, and customer service oriented manner

Provide customers with a speedy and overall enjoyable experience with post mates

Providing customers with great service by keeping up to date on orders as well as being efficient and timely in the delivery window Achieve through the (businesses) app, in order to figure out where the location of pick up is and the finishing point ends Ensure prompt delivery of products to customers

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