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Customer Service North America

Location:
Axtell, TX, 76624
Salary:
25
Posted:
December 03, 2023

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Resume:

CATHERINE S. ESTES

*** * ******** **** **

AXTELL, TEXAS 76624

254-***-**** CELL

ad1n73@r.postjobfree.com

Professional Summary

Professionalism, organizational awareness, and strategic thinking. Attention to detail in personal, professional, and social contexts. Manage simultaneous projects and to balance competing priorities. Perform all other duties as assigned.

Ability to comply with University policies.

Maintain regular and punctual attendance.

Proficient in Google and Microsoft formats, SAP, TeamCenter Enterprise and Unified, Haystack Gold, Material Master, Henkel (AT North America – Chemical Management), Boeing Parts, Solumina, MS Office and many additional programs.

Current employment, started working ECOs (Engineering Change Orders) and work orders in the WDS system. Creating part lists from drawings (Separate Parts List) which included input of new parts in both TeamCenter and SAP. Continued into creating red line ECOs through Solumina for Head of State Program. Progressed into additional duties and responsibilities, indicated above. For over 6 years, manager of the print shop. Throughout my employment I have provided discreet, confidential and professional services to both international and domestic customers. I have demonstrated the ability to accept new assignments and maintain a professional and outgoing personality with coworkers, management, vendors and customers. Offer superb customer service proficiency and passion for exceeding goals. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Motivated leader with strong organizational and prioritization abilities. Excellent communication and time management skills. Handles tasks with accuracy and efficiency. Passionate and motivated, with a drive for excellence.

Skills

Apple/Macintosh/Dell Computers

Database Software (Oracle, Access,etc)

Data Entry Terminal (SVT, Mainframe

Terminal, etc)

Switchboard

Notary

Desktop Publishing Software ( Pagemaker,

etc)

E-Mail Software (Outlook, etc)

Internet Browser (Netscape, IE, etc)

Internet Explorer

Peripheral Devices (Scanners, Printers, etc)

Personal Computers Spreadsheet Software

(Lotus, Excel, etc)

Utility Software (Virus Software, etc)

Word Processing Software (MS Word, etc)

Access

Adobe Acrobat XI Pro

Excel

Outlook

PowerPoint

Publisher

Skype

Windows

Kip Print Pro

Fiery Print Command

Teamcenter (Enterprise and Unified)

SAP

Solumina

Creo

Autocad

PartSmart

MPMS database

LTS (Labor Tracking System)

Microsoft

Laminator

Book Binder/Padding

Large Format Printers

Drilling

Commercial Cutter

Template Creator

Dynamics 365 Business Central

Equip Soft

Quickbooks

365 Business Central

Google formats

Experience

Equipment Depot SS

Accounts Payable Specialist

The Accounts Payable clerk is responsible for performing a variety of accounting and clerical tasks to the maintenance/processing of payable account records, invoices, etc Facilitate the process of receiving pending accounts to be paid. Review payable accounts to ensure that information is properly recorded and the records maintain appropriate authorization for payment. Administer and ensure that entered items have the correct job codes to pay clients and employees properly. Maintain proper back up files for research and reference. Record administrative and office expenses. Produce financial statements and prepare reports and summaries for supervisors and managers. Monitor accounts to ensure that payments are up to date. Total, balance and reconcile accounts. Ensure the completeness and accuracy of data on accounts. Code documents according to company procedure Review invoices and statements to ensure that all the information appearing on them is accurate and complete. Reconcile computer reports with operating reports Check figures, postings, and documents to ensure that they are correct, mathematically accurate, and properly coded. Correct and note errors for accountants. Multi-task and work under time constraints

Computer Skills: Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook) Other Requirements: Good communication skills, general understanding of accounting practices and principles, and discretion and trustworthiness sure to frequent contact with confidential material.

L3 Technologies Inc., Platform Integration Division Waco, TX

PRINT SHOP MANAGER

May 2016 – September 2022

Work includes overall responsibility for the print shop, including budget, procurement of supplies and public relations with the user community including paper order and supplies for the site. Plans, develops and writes specifications for a wide range of printing and binding jobs to be contracted to commercial printing vendors as needed. Plan, organize, direct and critique the work of employees producing printed materials. Laminate, bind, print drill, cutter, large format plotter, create templates for printing/cutting. Ability to establish and maintain effective working relationships with subordinates, administrative officials, associates and the customer. o CONFIGURATION CONTROL CLERK, May 2005 – September 2022 Configuration Control Clerk: Reviews engineering documentation, reports, specifications, and drawings to determine documentation and material requirements, ensure compliance with engineering specifications, and to ensure engineering orders reflect latest requirements. Analyzes proposed changes in product design to determine effect on documents such as drawings, test specifications, manuals, and ensures all documents have required approvals. Compiles release packages ensuring all documentation is present. Notifies appropriate departments of any new or updated data. Maintains audit trails. Researches and resolves inconsistencies with design, production, material, or program office

Administrative Assistant: Performs normal office functions such as setting up and maintaining files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail. Reviews drafts and finished documents for appropriate grammatical usage; answers questions relating to office operations and established policies and procedures. Gathers, compiles and reports on information relevant to supervisor's assignment. May be responsible for coordinating travel and submitting expenses. Supports an individual or group of individuals.

Material Coordinator: Provides support to the material planning and control function. Prepares and monitors material requisitions and material schedules with production schedules. Maintains engineering specifications and production schedules and plans material movement within purchasing, warehouse and production. Creates and generates reports on material plans and schedules. May use material requirements planning (MRP) systems.

Material Planning / Control: Plans, schedules and manages the efficient movement of material from receiving or the warehouse to production. Develops raw material requirements and scheduling requirements from engineering specifications and production schedules and plans and manages material movement with purchasing, warehouse, and production. May use

Requirements planning (MRP) systems. May negotiate lead times with suppliers and manage schedules for timely delivery.

Document Control Clerk/Print Shop: Operates large duplicating and/or scanning machines to make copies of drawings, photographs or documents. Selects sensitized paper according to color of line specified. Adjusts controls to regulate light intensity, exposure, developing, and printing time. Replenishes developing solutions; cleans, maintains, and makes minor repairs to equipment; trims, binds, and wraps finished work; makes auto-positive (negative) of original material. Includes continuous process machine operations

Materials Specialist: Supports a team-based material organization. Performs activities in a variety of cross-functional areas including materials planning, total quality management, procurement, supplier quality assurance, finance, materials systems, customer service, etc. The incumbents may facilitate self-directed work teams, provide training in "core skill" areas to teams and peers, and interact with internal customers and suppliers with respect to product planning, problem resolution, and process improvement. Incumbents are generally experienced in one or more areas of the material function. Since hired in 2005, I have learned/performed many functions.

CHILTON ISD CHILTON, TX

o SUBSTITUTE TEACHER,

Sep 2004 - May 2005

Substitute for teachers not able to attend. Assist in the high school office when not in class.

Arrow Ranch Marlin, TX

o SECRETARY,

Aug 2003 - May 2005

Phone, fax, copy, scan, 10-key,PC, Quicken, A/P, A/R, billing, dispatch trucks, payroll, reconciling account, update DOT information, driver logs, truck inspections & registration. Set up start up of using Quicken for all invoices, banking and finances.

CITY OF LOTT, TX Lott, TX

o CITY SECRETARY/COURT CLERK,

May 2002 - Sep 2003

P/U & sorting mail.

A/P, A/R, balance & reconcile books, payroll, deposits, quarterly reports (IRS & T EC), State Sales tax, retirement, insurance, filing & posting assist in grant information. Maintain fiscal records and accounts.

Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments. Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.

Perform contract administration duties, assisting with bid openings or the awarding of contracts. Research information in the municipal archives upon request of public officials or private citizens.

Receives citations, post in computer & file. Pull citations for payment, post payment in computer

& receipt book. Make daily deposit (City & Court). Mail out letters to defendants (Deferred, DOC, payment, over payment, non-payment, returned check, etc.). End of month duties include, noncomplying, deferred/ DDC & send information to DPS, fill out reports to State. All citations are counted for report to State Comptroller & Council. Make out probable cause affidavit & warrants. Plan and direct the maintenance, filing, safekeeping, and computerization of all municipal documents.

Issue public notification of all official activities or meetings. Record and edit the minutes of meetings and distribute to appropriate officials or staff members. Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration. Budget planning for year & presents quarterly update on expenditure/budget comparison, monthly agenda for Council meetings & posting 72 hours prior to meeting. Prepare Council packets prior to each meeting for members. Make travel plans for employees. Issue public notification of all official activities or meetings. Prepare meeting agendas or packets of related information.

In charge of all elections. Ordering supplies, accept candidate’s applications, post notices, order ballots, send mail ballots, early voting. Have office open on election day, be available for election judge & questions from citizens. After polls close, receive ballot boxes, prepare ballot sheet from election judge & post. Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.

Represent municipalities at community events or serve as liaisons on community committees. Serve as a notary of the public.

Develop or conduct orientation programs for candidates for political office. Answer phones & attend to calls, reconcile register, wait on walk in customers, deliver mail to Post Office.

Keep and update all maintenance records for buildings, vehicles and machines.

CITY OF LOTT LOTT, TX

o WATER DEPARTMENT SECRETARY,

Jan 2001 - May 2002

Post meter readings, billing, accept payments, post payments when received, make daily deposits, make cut off list, releasing water & waste water samples to lab, make monthly billing to trash collection company. Assist City Secretary with court functions, answer phones, wait on walk in customers, reconcile register.

Falls County EMS Inc Marlin, TX

EMT,

Aug 1997 - Aug 2001

Drive mobile intensive care unit to specified location, following instructions from emergency medical dispatcher. Coordinate with treatment center personnel to obtain patients' vital statistics and medical history, to determine the circumstances of the emergency, and to administer emergency treatment. Administer first aid treatment or life support care to sick or injured persons in prehospital settings. Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride. Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment. Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device. Assess nature and extent of illness or injury to establish and prioritize medical procedures. Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment. Comfort and reassure patients. Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments. Administer drugs, orally or by injection, or perform intravenous procedures under a physician's direction. Coordinate work with other emergency medical team members or police or fire department personnel. Maintain vehicles and medical and communication equipment and replenish first aid equipment and supplies. Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge.

Falls County Sheriff's Office Marlin, TX

o DISPATCHER/JAILER,

Jun 2000 - Jan 2001

911 Dispatch. Answer 911 calls &dispatch appropriate assistance, log entries on dispatch card

&log. Question callers to determine their locations, and the nature of their problems to determine type of response needed. Constant radio traffic with officers & agencies. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Run TCIC/NCIC &TLETS computer. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Learn material and pass required tests for certification. Enter warrants into computer. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city/county. Record details of calls, dispatches, and messages. Provide emergency medical instructions to callers. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Conduct head counts to ensure that each prisoner is present. Process inmate into jail. Gather& log personal property, put into safe, fingerprint inmate, escort to cell. Gather information & put together jail packets, enter information into jail computer. Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence. Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities. Serve meals, distribute commissary items, and dispense prescribed medication to prisoners. Assign duties to inmates, providing instructions as needed. Issue clothing, tools, and other authorized items to inmates. Oversee visitation. Receive paperwork for release. Participate in required job training.

Elmwood Nursing Center Marlin, TX

o CNA,

Jan 2000 - Jul 2000

Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff. Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans. Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary. Clean and disinfect rooms and furnishings to maintain a safe and orderly environment. Restrain or aid patients as necessary to prevent injury. Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff. Serve meals or feed patients needing assistance or persuasion. Organize, supervise, or encourage patient participation in social, educational, or recreational activities. Aid patients in becoming accustomed to hospital routine. Perform nursing duties, such

as administering medications, measuring vital signs, collecting specimens, or drawing blood samples. Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events. Participate in recreational activities with patients, including card games, sports, or television viewing.

MARLIN POLICE DEPARTMENTMARLIN, TX

o DISPATCHER LEAD,

Nov 1995 - Oct 1998

911 Dispatch. Answer 911 calls &dispatch appropriate assistance, log entries on dispatch card

&log. Question callers to determine their locations, and the nature of their problems to determine type of response needed. Constant radio traffic with officers & agencies. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Run TCIC/NCIC &TLETS computer. Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Learn material and pass required tests for certification. Enter warrants into computer. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city/county. Record details of calls, dispatches, and messages. Provide emergency medical instructions to callers. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Create and review reports for the City manager and council. Created and review reports for Municipal judge and clerk. Assist court clerk with entering citations. Receive and post payments.

MAJESTIC PHARMACY MARLIN, TX

o PHARMACIST ASSISTANT/TECHNICIAN,

Nov 1977 - Oct 1995

Operate cash register to process cash or credit sales. Greet customers and help them locate merchandise. Accept prescriptions for filling, gathering and processing necessary information. Receive written prescription or refill requests and verify that information is complete and accurate. Prepare prescription labels by typing or operating a computer and printer. Establish or maintain patient profiles, including lists of medications taken by individual patients. Process medical insurance claims, posting bill amounts and calculating copayments. Answer telephone inquiries, referring callers to pharmacist when necessary. Provide customers with information about the uses, effects, and interactions of drugs and out of stock items. Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications,

and notify pharmacist when inventory levels are low. Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration. Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats. Compound, package, and label pharmaceutical products, under direction of pharmacist. Calculate anticipated drug usage for a prescribed period. Maintain and clean equipment, work areas, or shelves. Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters. Restock storage areas, replenishing items on shelves. Prepare intravenous (IV) solutions or solid dosage medications for dispensing into bottles or unit dosing packaging. Mix pharmaceutical preparations, according to written prescriptions. Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.



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