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Customer Service Team Member

Location:
Fontana, CA
Posted:
December 03, 2023

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Resume:

Emily Marie Gilbert

***** ********* ******, ***********, **********, 92394,

USA- 619-***-****

ad1n6t@r.postjobfree.com

Professional Summary

I am an enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of a company’s need for an employee to be on time, committed to excellence, learn quickly and be an honest communicator because of my background in running my own small businesses. My experience as an entrepreneur and small business owner would be an asset to any company and at this juncture in my life I am motivated to learn, grow and excel as a team member with a company that values my skills in customer service, adhering to systems, critical thinking/problem solving and working well within a team or being a self starter! My dream job will utilize my skill set, allow me some creative outlet and provide me regular opportunities to impact people either directly or indirectly as well as provide a daily opportunity to make a difference, whether big or small, in the lives or others.

Skills

-Project Management

-Phone & Office Etiquette

-Creative mind, creative problem resolution

-Proficient in Microsoft Word, Excel

-60 WPM typing

-Excellent Communication skills both oral and written

-Time management

-Social media management/ads management

-Adaptable; seamlessly transitions between roles embodying both employee & management perspectives

Education

Business Administration- Associates Degree Program Currently enrolled semester begins 10/16/23

Estimated Graduation Date: 7/25/24

San Joaquin Valley College- Hesperia, Ca.

Conservatory Study of Singing/Dancing/Acting, Broadway training program The American Musical and Dramatic Academy- New York, NY 2002 Certified Media Makeup Artist

The Learning Institute of Beauty Sciences NY, NY 2003 Weekly Private Vocal Coaching by top vocal coaching professionals 1998-2012 Weekly hour long coaching sessions from highly sought after Vocal Coaches in Jasper TX, NYC NY, Toronto, Canada and San Diego CA including Sheri Waters from Jasper TX who taught “Speech Level Singing” which was created and troubleshot by Sherri herself and the man who made it mainstream, Seth Riggs…Seth Riggs went on to coach big Hollywood names like Michael Jackson and became one of todays most legendary vocal coaches, Sherri stayed true to her spirit and taught top local talents within the reach of the Methodist churches. I competed against hundreds of thousands of other young singers during these years and regularly championed a seat in the top 10 contestants in the entire state of Texas. The years of study I put into learning all there is to know about the human singing voice and how to use it easily over time cost me much more than a PHD and has given me legitimate authority to teach voice myself and over the years and through the different teaching styles I became a lifelong learner which has proven to be one of my most marketable qualities and given me confidence and taught me enough perseverance to make it through the rocky roads of life like a champion. Having been dedicated to private lessons in playing an instrument as intricate as the human voice for over 15 years consecutively shows loyalty, dedication, perseverance, talent, and patience and even demonstrates my ability, even at a young age, to have staying power in the things I take on.

High School Diploma- 2002

Jasper High School- Jasper, Tx

Work History

Fragrance and Beauty Customer Experience & Sales Associate- Present position

Macy’s Inc.- The Victorvalley Mall- Victorville, Ca

-Proficiently operate the POS cash register system, ensuring accurate and efficient cash handling transactions on a daily basis.

-Provide exceptional customer service by assisting customers with a diverse range of fragrance and beauty products, including extensive knowledge of various fragrances and makeup lines.

-Utilize strong interpersonal skills to effectively communicate and build relationships with customers, addressing their individual needs and preferences to enhance their shopping experience.

-Demonstrate expertise in product recommendations and up-selling techniques, resulting in increased sales and customer satisfaction levels. Content Development Specialist- May, 2007 to July, 2018 Fiverr.com

-Created video, audio, music and written content media for all kinds of online, personal and professional uses

-Managed my own sales, email and client relations for thousands of satisfied customers from initial prospect to delivered products/projects

-Dealt with all media formats, transfer of media formats and conversion of media formats

-Set up and ran/troubleshoot all audio recording instruments and devices including computer, monitor and audio monitors, piano, interface, keyboards microphones, compressors and all other outboard equipment

Marilyn Monroe Impersonator- 2011-2016

All of Southern California and Las Vegas

-Performed payed gigs and events throughout Southern California and Las Vegas singing and acting in an impersonation of Marilyn Monroe

-Navigated negotiations as to pay scale, performance riders and venue set up

-Created contracts with vendors, venues and private party’s to set up scheduled events months and even years in advance

-Created set lists for performances, sometimes having to edit music or re-record songs to fit the key change needed

-Created costumes for each different event and organized photo shoots

-Created contracts for special events with safety hazards where I could get hurt

(jumping out of cakes, pie in the face, fireworks)

-Attended annual impersonators conferences to network with talent agencies and other talent

-Managed all administrative duties including accounting/taxes, scheduling, communications, cancellations and online profile updating/communications Owner/Operator/Housekeeper- February, 2018 to July, 2023 Auntie Em’s Housekeeping- San Diego, & Inland Empire CA

-Created and opened a residential and commercial housekeeping business

-Was in charge of growing the business through social media and various advertisements as well as customer retention

-Grew the company to a level where I needed to hire employees

-Managed all employees and their function

-Managed business bank accounting and employee payroll

-Developed and nurtured long-term customer relationships by projecting a professional yet personable image and responding quickly to issues

-Created all advertising media and images

President & Founder/CEO- February 2014-September 2018 Auntie Em’s Organics INC.- Jamul, California

-Created a medical cannabis coop from the ground up starting out with only edibles

-Grew the company from a worth of less than $7K to $2.2m in less than 5 years in ALL CASH

-In charge of all media content and advertising and sat on every board of the company

-Opened and maintained a business checking account, paid the business’ bills and employees

-Accepted only cash payments for product and grossed over $6million dollars over the 5 years and handled every dollar that business ever made

-Was in charge of all employees schedules, schedules of the operations of cultivation and schedules for purchasing grow materials/farm equipment/etc.

-Using social media grew an online following over over 3000 medicinal cannabis users and was able to convert 1/8 of them to become patients at the coop to continue to grow my company

-Provided a specialty service that specifically catered to women with children, cancer patients and cannabis connoisseurs who could appreciate 100% organic cannabis and small mom&pop business, we also provided edibles and farm to table variety of herbs and fresh organic chicken eggs all delivered to the patients doorstep or a patient could come to the farm to tour and purchase direct

Record Label Owner/Audio Engineer/Producer/Artist Development/ Singer/songwriter

J&E Productions- San Diego CA 2017-2023

-Ran a record label in conjunction with one partner and released digital and vinyl records for artists national and globally

-Proficient in Logic and Reaper engineered digital audio productions

-Set up and ran/troubleshoot all audio recording instruments and devices including computer, monitor and audio monitors, piano, interface, keyboards, guitars, drums, reel to reel tape machines, ADAT, microphones, compressors and all other outboard equipment

-Engineered/Produced/Wrote/Record/managed release of music music for personal projects and many other professional artists

-Ran marketing campaigns to bring in new artists for recording and education

-Ran social media for @JandEproductions2020

Professional Courier- August 2022-February 2023

Professional Courier Logistics- Victorville, California

-Drove to different retail locations to pick up items for delivery in the same city

-Trusted to deliver any item on time and with discretion, often sensitive medications and personal items that if not delivered promptly could adversely affect the client or the retailer

-Mostly delivered prescriptions for Rite Aide on 7th Street, Victorville Retail Customer Service- August, 2002 to March, 2003 The Gap Ny,NY

-Attend to customer needs/questions

-Fold and stock clothing both in store and back warehouse

-Ran checkout/handled money in and out of register Voice Teacher- June, 2012 to Present

Self Employed- In Studio and virtual teaching

-Developed my own lesson plans built from my extensive private study in vocal techniques and vocal health (studied privately from 1997-2012 before teaching)

-Improved lesson plans over time by administering tests and coordinating performances for students and continuing my own education in the field

-Improved the lives of countless students by incorporating body/mind/spirit coaching tactics to tackle performance anxiety, self esteem and other personal issues involved

-Recorded not only sessions but clients projects in studio and produced/mixed them for the client’s use



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