Mary Kristine Herper

Sales & Marketing Customer Service

***** ***** **** #*-*

Largo, Fl. 33778

727-***-****/ ad1n6j@r.postjobfree.com

SKILLS

Over 25 years of experience in Senior Housing sales. Including Independent Living, Assisted Living, Memory Care, Skilled Nursing and Rehab. Each community has a unique set of services and amenities which has allowed me the opportunity to work with, and help a more diverse group of people. Reaching the budgeted census through excellent customer service, follow up calls, creative follow up, outreach, and effective communication with the team and all departments. Scheduling appointments, giving tours, collecting deposits and rent, tracking make ready units, and coordinating moves. Often this entails coordinating with prospects medical providers for assessments and understanding medical terminology and diagnoses. Weekly, monthly and annual reports to track sales metrics and have a better understanding of strengths and weaknesses. Administrative duties. Sales and Customer Service have been my passion. However, I would love to become more versatile in my work experience. I have recently taken a role as a Leasing Consultant for a Multi-family property and enjoy it very much. I am also interested in opportunities in the medical/customer service field. Whether it’s Senior Housing, Multi-family Housing, or the medical field, I want to be involved in a culture that is all about helping people and their employees! EXPERIENCE

Somerset Apartment Community

Leasing Consultant

July 2023 - Currently

Responsible for taking prospects from inquiry to lease signing. Tracking leads, updating CRM and Yardi. Helping prospect complete Application and submitting the financial documentation for Transunion. Many documents are handled online through a portal. Responsible for Making sure the prospect/future resident has completed all their Documents in the portal and that they have all been approved By all parties required. Making sure residents have a clear understand I

ing of the lease and all of the terms within. Log all work orders in the CRM for maintenance and follow up on completion. Answer incoming calls.

The Fountains Ciega Bay 1255 Pasadena Ave S -

Sales Associate/Customer Service

April 2017 - June 2022

Sales and marketing for a rental Retirement Community. Independent Living, Assisted Living, Memory Care and Skilled Nursing and rehab. Responsibilities include but are not limited to excellent customer service, scheduling Physician and Nursing appointments, obtaining required orders and paperwork from Rehab Centers, Doctors offices and Discharge Planners. Working with Guardians and Geriatric Care Managers to help with their clients. Planning events for both Prospects and Professionals. This information must be kept up to date in the CRM. Responsible for following up calls with my leads and keeping them up to date in the CRM. Conducting Creative Follow Up 4 times a month. Conducting at least two Watermark University classes a year. 2017 TO 2019 our Sales Team increased our census from 78% to 92% and won Sales Team of the year out of 61 Watermark properties.

Grand Villa of Largo, Largo Fl. Community Relations Director Sept-2013 - October 2016

Responsible for all aspects of the inside sales process for Assisted Living and Memory Care in Standard Licensed Community of 143. Managed the CRM for accuracy and follow up with prospects on a daily basis. Develop the Quarterly Marketing PlanManage the Move In process including the contract signing. For 2014, 2015, and part of 2016, kept the census at 100%, and sometimes over 100%. Manage relationships with all professional referral sources. Planning of all Marketing Events.

Freedom Inn at Bay Pines Brookdale Seminole, Fl. 2012-2013 Marketing Director

The Barrington Retirement Community Largo, Fl. 2011-2012 Marketing Director

Emeritus at Clearwater Clearwater, Fl. 2007-2011

Marketing Director

Pinecrest Place Largo, Fl. 2003-2007

Sales Associate

The Fountains at Boca Ciega Bay 1997-2003

Sr. Sales Associate

EDUCATION

Dixie Hollins High School

Graduated in 1990

Numerous trainings on Sales, Customer Services, Overcoming Objections, Managing Conflict, and Effective Listening

AWARDS

1999- Over the Top Award - Exceeding budget

2001- Exceeding Company Standards

2004- Pinecrest Place - Most Move In’s

2007- Emeritus at Clearwater (was Summerville)- CRD of the year for Region 2008- Emeritus at Clearwater- Most Home Visits

2012- The Barrington- Most Move In’s

2013- 2016 Grand Villa - Presidents Award- This award is given quarterly and our team won 2 awards every year for 3 years.

2019- The Fountains at Boca Ciega Bay - Sales Team of the Year 2019- APFM- Sales Team of the Year

Medical Office Experience Medical Terminology

Cashiering CRM’S- Yardi and more

Outside Sales Phone Etiquette

Event planning

CPR Certification

AED Certification

Core Trained Administrator Certification

Verification of Employment- The Retirement Communities that I was formally employed by have all been sold to larger companies making it difficult to verify employment. Upon request I can provide former colleagues names and

telephone numbers.

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