Dear Hiring Manager,

Thank you for this opportunity to apply to your company, your time and attention is appreciated.

I have years of experience in customer service, data entry, sales, claims representative and much more. I

work well alone, and, on a team, teamwork makes the dream work. I welcome constructive feedback, only

request is that comes with tools to grow. I am a fast learner, I'm solution oriented and want to grow at a

company where I can contribute my ideas and learn from others. Thus far from what I read about your

company and the position; I believe that if given the opportunity I will be an asset to your organization.

I look forward to hearing from you soon.

Respectfully,

Samaiyah Henderson

945-***-****

Samaiyah Henderson

3901 Seville Lane McKinney, Tx 75070 945-***-****

ad1n6h@r.postjobfree.com

Objective

Obtain a position with a reputable company where I can progress and contribute my ideas, skills, and experience. Over ten

years of customer service experience, and 3 years of sales experience, I enjoy being accurate and proficient. I am a highly

motivated individual who welcomes constructive feedback, we are to be lifelong learners. I want to continue to receive

the grace to be the best version of myself. I can work well in a team environment as well as individually.

● Experienced professional with a successful career in customer service, business development, and administration.

● Excel at interfacing with others at all levels to ensure organizational goals are attained.

● Possess excellent interpersonal, analytical, and organizational skills.

● Excel within highly competitive environments

● Gained skills necessary to direct, train, and motivate staff to their fullest potential.

Experience

July 2017- June 2021

Contact Specialist Academic Partnerships

● Utilize a collaborative approach connecting students with experts, as to resolve student concerns

● Consistently met and exceeded goals

● Encourage and supportive team player

● Provided excellent customer service above expectations

● Built rapport with student

● Won Contagious Conversationalist twice, Rookie of Year

ProStaff, Fraud Analyst -PFSweb

● Monitor online transactions from multiple clients

● Able to mitigate fraud loss while maintain high revenue stream

● Communicate effectively with clients, customers and teammates.

● Verify information through third party verification systems

● Work efficiently with little supervision.

● Process over 150 files a day.

Customer Service Rep, Quality Personnel

● Verify work assignments are completed

● Pay contractors

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● Send invoices to request payment

● Receive inbound calls, and provide estimations

● Any other duties assigned

● Manage Accounts

Claims Associate, State Farm Insurance

● Analyze information and determine liability of claims

● Reserve car rentals as needed

● Negotiate with car dealerships on repairs

● Provide excellent customer service to our customers, and third parties

Bank of America, Case Mgmt. Process Support

● work as part of a team to ensure loans are serviced in a timely manner

● •Support the Customer Relationship Manager model that is the end-to-end Single Point of Contact relationship between

the customer and the associate

● •Have a thorough understanding of the business unit's operational processes and the implications on other groups that

function within the operations

● •Retrieve notice of signed modification documents, ensure quality control review of documents and new loan terms, and

submit modification update requests

● Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or

external customers/clients

● •Demonstrate a good working knowledge of the process

● Able to manage other associates and work together to exceed performance goals.

● Receive inbound and make outbound calls to customers, attorneys and other third parties to request documentation

needed for home retention options.

● Remain update on LOB changes (HUD requirements, FHA, EHUD, and HAMP)

● Set up special forbearance home retention plans (payment suspension and partial payments)

Holiday Builders, Sales Associate

● Directed daily operations for a sale, including business development, customer service, and credit analysis.

● Conducted home tours for clientele

● Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers.

● Counseled clients and high net-worth individuals regarding their borrowing needs.

● Administrative duties such as faxing, copying, Data entry into Excel spreadsheets, Administer flyers, etc.

Education

• Dallas Community College, Dallas Tx

• Major: Early Childhood Education EC-8 GPA: 2.85

• Planning to attend school for a Bachelor of Science in Molecular and Cellular Biology with minor in

genetics

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Communication

During my career, I have had the pleasure to meet amazing individuals, listening to their feedback gave

me a new perspective and assisted shaping who I am today. I am a smart worker, who is dedicated to

ensuring that my customers, clients, and the individuals I work with and for that we are collaborating

efficiently. Working smarter for my customers, which meant staying past my schedule. I learned to

know what is, why, what is a solution and then an action plan to make that happen. I have a

compassion to inspire, encourage, support and be a cheerleader for people. I know from my own

experience how valuable that is, I did not receive this very much, so I enjoy being that for someone else

because I know the value. Chapter Matthew in the Bible taught me, Jesus answered a question with a

question, that assist critical thinking and that is how I am. Looking how something can become better,

yes going over areas to work on, but with compassion, understanding and a plan.

Leadership

In the past I just wanted to be a supportive player, I did not think that I could, however I learned that

the best leader serves their people, makes things better and they are solution oriented and innovative.

That the type of woman I choose to be, GOD had that buried inside of me, finally I decided to allow

that to shine.

Certifications & Interests

I received Super Grad from Hilton Worldwide, Rookie of the Year at Academic

Partnerships, Most Improved from Bank of America, I still have all my awards starting

from 2009 to my last employers award.

I am interested in volunteering, holistic healing, I want to become a geneticist working

in rehabilitation, professional and personal Development

Contact this candidate