Customer Service Front Desk
Resume:
Gayla Malone
Douglasville, GA
ad1n6e@r.postjobfree.com
OBJECTIVE
Seeking a retail position that leverages my customer service experience and excellent communication skills in the retail environment
EXPERIENCE
Boundary Waters Aquatic Center
Front Desk Clerk
Douglasville, GA
August 2018 -Present
Responsible for supervisory functions, monitor of building and activity rooms
Opening and closing operation of the aquatic facility, maintaining the front desk, customer service and any other duties assigned
Bed, Bath, and Beyond
Cashier and Customer Service Denver, CO
June 2017 – March 2018
Making sure that we interact with the customers, handle any complaints that they have and process orders
Helping couples with wedding plans on items they would need for their wedding.
Dillard’s Department Store
Sales Associate and Customer Service Douglasville, GA
February 2016 –March 2017
Managing large amount of incoming calls and identifying and accessing customer needs to achieve satisfaction
Macy’s
Sales Associate Douglasville, GA
November 2015- January 2016
Supported and assisted other brand Sales Associates during
heavy season at Fortune 500 company
Checked out an average 100 customers per shift
Operated cash register, assisted and greeted customers, provided accurate change
Handled hundreds of dollars each day with accuracy
Gayla’s Hair Design
Owner & Professional Cosmetologist Douglasville, GA
Responsible for a number of administrative/clerical January 1986 – October 2015
duties including filing, faxing, book keeping and equipment/supply management
Professionally upsold services/products to maximize gross sales
Built and maintained superb customer relationship
Handled large sums of money on a daily basis
Communicated with clients and staff and conferred with customers to remedy problems
Leveraged my customer skills by providing customers with beauty services, such as shampooing, cutting, coloring, styling hair, massaging and scalp treatments
February 2016 –March 2017 Present
SKILLS AND ACCOMPLISHMENTS
Maintained upmost customer service
Excelled in fast-pace, high activity environment
Successively worked independently and in a team-oriented environment
Proven track record in outstanding customer service, leadership and personal performance
EDUCATION
Minosa Beauty College Atlanta, GA
Master Cosmetology License July 1985
SUMMARY
Master cosmetologist and owner of Gayla’s Hair Design for 20 years who has been dedicated to improving the hair care industry for the entirety of my professional career. I’ve inspired other stylist to become small business owners in the industry by implementing business and professional practices that elevates the hair profession to new heights of excellence.
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