Customer Service Sales Manager
Resume:
Ana Padro
Homestead, FL *****
********@**********.***
Work Experience
CSR 3
HGS Digital - Chicago, IL
November 2021 to July 2023
• Communicate with customers through inbound calls by following an established call flow, asking the right questions to determine the nature of the customer's need
• Identify customer needs through active listening to solve problems, review new products and promotions and help customers navigate the value of the services provided
• Take a consultative approach with customers by connecting their unique needs to products and services that make their life easier
• Use multiple computer systems to research products, services, and price points that meet the needs of the customer
• Document customer needs, interactions, and outcomes in the appropriate tool or system
• Provide peace of mind to customers by championing all banking and financial compliance practices
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service. Supervisor Ste Billing /customer Service
Ricoh @ FIU - Miami, FL
February 2017 to February 2021
Supervisor Site, I was in charge of billing and excellence of customer service.. I was in charge of billing monthly account.
Paraprofessional
MIAMI-DADE COUNTY PUBLIC SCHOOLS - Miami, FL
January 1999 to December 2003
Began as temporary paraprofessional; promoted to permanent position within one month for outstanding ability to quickly adapt to evolving students and school needs.
• Responding to students inquires.
• Perform wide-ranging office functions such as updating and managing schedules, composing correspondence, attendance and maintaining proprietary database.
• Repeatedly recognized for calmly efficiently executing multiple, competing tasks within dynamic, service-focused environment.
Retail Sales Manager
MINAS FURNITURE / JEWELRY - Miami, FL
January 1995 to December 1999
Direct and supervise engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers and making deposits.
• Instruct staff on how to handle difficult and complicated sales.
• Evaluate personnel sales or marketing establishments.
• Inventory stock and reorder when inventory drops to a specified level
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods Assistant Manager / Customer Clerk
WINN DIXIE - Miami, FL
January 1992 to December 1994
Open and close cash registers, performing task such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Describe merchandise.
• Compute sales prices, total purchases and receive and process cash or credit payment. Skills
• Accounting
• Assistant Manager Experience
• Bank Reconciliation
• Retail Management
• Accounts Payable
• Accounts Receivable
• Financial Report Writing
• General Ledger Accounting
• InfusionSoft
• Sales Experience
• Spanish
• Office Management
• Microsoft Excel
• Microsoft Word
• Customer Service
• Time Management
• Data Entry
• Microsoft Office
• Journal Entries
• Account Reconciliation
• Balance Sheet Reconciliation
• QuickBooks
• Hospitality
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