Tiffany Danielle Sanders

**** ***** ** *********, ** 75146 318-***-**** ad1n4v@r.postjobfree.com

Qualifications Summary

Years of Customer Service Experience (Years of Call Center Experience and Retail Sales Experience)

Extremely fast learner with a great ability to multi-task

Highly personable Professional with experience

Proficient with Microsoft Office System (including Microsoft

Word, Microsoft Excel, and Microsoft PowerPoint®,).

Licensed Property & Casualty Insurance Agent

Professional Experience

Liberty Mutual

October 2018-Present

Insurance Sales Agent Licensed in Property and Casualty

Assist customers wanting to purchase insurance for personal lines

Cellular One

March 2015-October 2018

Assistant Manager Retail Sales Professional

Assist customers with setting up or disconnecting service, purchasing new products and billing issues, troubleshoot devices, take customer care calls, handle deposit paper work, assist manager with scheduling, perform supervisor call backs

Southerland Global

October 2012-March 2015

AT&T/U-verse Customer Service Call Center

Service customers with billing, ordering new products, starting or stopping services

Best Buy

October 2012-January 2013 (seasonal)

Sales Support Team

Receive products shipped to store daily, inventory, unloading trucks, processing online orders for in-store pick up

JP Morgan Chase Home Finance

November 2009-June 2012

Home Loan Servicing Call Center

Mortgage and Home Equity Loan Specialist/Way Forward Modifications

Service mortgage and home equity loans and lines of credit, assist with escrow questions and escrow analysis, process mortgage and home equity loan payments, collection calls for accounts 17-29 days past due, assist applicants applying for making home affordable modification program

Accent Marketing

May 2009-November 2009

Boost Mobile Care Agent Call Center

Customer service rep for boost mobile cell phone company. Assist customers making payments, establishing new service, and troubleshooting any technical issues with the cell phone

Christus St. Frances Cabrini Hospital-Alexandria, LA

January 2008-May 2009

Dispatcher/Patient Transporter

Westaff-Alexandria, LA

December 2005-January 2008

Secretary

Temporary secretary at lawyer’s office

Startek Inc. - Alexandria, LA

May 2005-December 2005

Customer Care Representative Call Center

Served as a Customer Care Representative for T-Mobile customers

in a call center.

Instrumental in improving customer-satisfaction ratings through

suggestion and development.

Increased employee knowledge by assisting with development of

new employees.

Enhanced employee performance through “red hatting” (daily

mentoring) one-on-one discussions and motivational strategies.

Received outstanding positive comments from team members on

employee reviews, as well as exceptional feedback from senior management.

Education

Peabody Magnet High School

Alexandria, LA August 1999-May 2003

The University of LA at Monroe

August 2003-May 2005

Louisiana State University at Alexandria

June 2005-August 2005

Northwestern State University

August 2005-December 2005

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