Customer Service Business Development

Details Minneapolis, United States

612-***-**** · ad1n4f@r.postjobfree.com

Afrah Mohamoud, Client Relationship Manager

Insurance specialist with a passion for managing and building business partnerships and strong relationships. For over 14 years, I’be managed mega accounts and deliver exceptional customer service and issue resolution. Languages [Native Arabic English]

Employment History

Client Relationship Manager at Oneome, Minneapolis August 2021

While assisting clients and patients with their general inquiries about the Pharmacogenomics testing, I also handle the insurance billing with the revenue manger and with the insurance billing team to ensures that insurance companies and healthcare facilities keep accurate records. I work closely with customers, patients, or company personnel to create invoices and check calculations on billing statements so there are no errors in payment procedures. Sr Business Development Manager at Marsh & McLennan Companies middle east, Abu Dhabi

March 2018 — January 2020

Manage and drove the entire sales process from identifying the prospect clients, educating clients in risk

management, preparing and presenting client solutions to negotiating and closing stage.

• Successful history of increasing key account base and guaranteeing client satisfaction within the health

insurance industry.

• Coordinate with different insurers suiting client requirements in close coordination with underwriting and

claim teams for negotiation and hassle free policy/cards issuance achieving best customer service.

• Participated in government tenders including qualifying rounds of technical and commercial bids.

• Market regulation related to HAAD and DHA requirements. Senior Account Manager at National Health Insurance Company - Daman, Abu Dhabi

June 2008 — March 2018

Act as a Team Leader assisting Sales Supervisor with complex tasks and responsibility to achieve

renewals and new business development targets contributing to team target achievements.

• Conduct inductions for existing or potential clients as well as job shadowing for new joiners.

• Implement and follow the Sales departments’ specified policies and procedures contributing to

strengthening the distribution channels to achieve higher results.

• Travel extensively to other cities within the U.A.E. for client requirements and business development

• Utilized extensive sales tools to penetrate the new markets building positive relationships with large

employer groups.

• Assist new sales executes in training programs related to product, system, policies and procedures i.e.

sales presentations and mock sessions

• Regularly reported sales progress of key accounts to the management team. Customer Service at Etisalat UAE, Abu Dhabi

August 2006 — May 2008

Etisalat is a multinational UAE telecommunications services provider operating in 16 countries across Asia, the

Middle East and Africa.

• Provided internal and external customers with accurate information regarding the Etisalat product offerings

• Achieved daily target of 200 incoming calls and 7 online hours with minimum customer satisfaction rating

of 95%

Teacher assistant at Mosaica Education, Abu Dhabi January 2006 — December 2008

Mosaic Education is a national provider of job-embedded, virtual/remote, and blended professional

development for K-12 schools.

• Obtained a Certificate of excellence award upon teaching all the subjects from KG2 to Grade 2

• Prepared and planned teaching activities supporting teachers with the administrative requirements

Education Business Administration and Management, General, Swiss Business School Zurich (SBS)

Licenses & certifications, Associate, Life Management Institute (ALMI) Skills Teamwork

Time Management

Creativity

Fast Learner

Microsoft Office

Communication Skills

Customer Service

Ability to Multitask

Leadership Skills

Communication

Adaptability

Ability to Work Under Pressure

Ability to Work in a Team

Hobbies Travelling, Hiking

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