Customer Service A Team

Jeff A. Bittner

Cincinnati, OH

513-***-**** ************@***.***

Objective

To enhance your company’s operational performance and business vision while representing and furthering internal and external objectives.

My focus, determination, and ability to stimulate and streamline effective operations processes in a warehouse setting can enrich and enhance a company’s culture and progress. My contributions will also be seen in areas of warehouse leadership, operational management, customer service, personnel improvements, and financial consciousness.

Professional Experience

Five Below ECOM 6/1/2020 – Present

Operation Manager

Oversee all Warehouse and Production Operations for packaging, IT, Inventory control, and replenishment

Manage a team consisting of 3 Managers and 7 supervisors, and over 250 associates

Ensure all replenishment is executed for daily orders

Maintain an excellent inventory accuracy

Create 5s plan to ensure warehouse is set up for success

Create new Standard Operating Procedures

Create and Ensure execution on all quarterly goals

Ensure compliance with all OHSA regulations

Vein360 Cincinnati, OH 1/5/2018 – 3/31/2020

Director of Operations

Oversee all Warehouse and Production Operations for Medical Device Reprocessing

Monitor all Human Resource departments across the region

Manage a team of 12 associates, 5 supervisors, and 6 managers, and 7 engineers

Work with 5 inside and 15 outside sales reps to increase customer satisfaction

Create continuous improvement plans quarterly to continually grow the business and staff

Collaborate with all managers to increase profit margins

Responsible for 10-million-dollar yearly P&L

Implement new WMS

Create new Standard Operating Procedures for entire company

Create and Ensure execution on all quarterly goals

Help with Startup of Company, create all documents including handbook

Engineer all new packaging for each medical device

Work with vendors on packaging needs to fit FDA approved guidelines

Manage engineer Co-Ops on packaging and FDA guidelines for all clean room facilities

Utilizing PPAP & APQP in manufacturing multiple different medical devices

Scholastic Book Fairs, West Chester, OH 6/1/2007 – 11/30/2017

Regional Director of Operations – North Central Zone: 2009 - 2017

Oversee a team of branch managers remotely, collaborating with senior operations and sales management to improve quality of fairs, functionality of warehouse operations, and consult on logistical improvements to meet overall company goals.

Serve as Situational Leadership Site trainer and as Operations Zone Expert

Strategize and advise branch managers within zone on maintaining cost control

Lead, mentor, and direct training program of new facility managers

Engineer all packaging for over 123,000 bookfairs

Ensure all packaging is reviewed quarterly with Vendors and Engineering to ensure the best size box is used for all shipping

Improved quality of fairs from customer satisfaction surveys; increasing 23% during tenure

Consolidated and managed Indianapolis warehouse/product into Cincinnati, increasing production lines by 15% and cutting cost regionally by 25%

Implement productivity concepts through daily operations and conduct extensive training for all production personnel

Site Sr. Operations Manager– Cincinnati: 2007- 2009

Responsible for managing the largest warehouse in the company, servicing Ohio, Kentucky, Indiana and West Virginia schools, producing 5,000+ case book fairs per year, in addition to managing incoming freight and distributing to six additional branches in the North Central Region; while generating $19 million yearly profit in Cincinnati, and exceeding company expectations and standards in multiple metrics.

Goal oriented in three categories: revenue, customer service, safety, and personnel development

Work with Vendor to engineer new plastic totes for entire box fair division

Collaborated with sales team to exceed revenue goal 6 out of 10 years

Customer Service ratings increase 23%

Branch awarded President’s Safety Award 2016, 2017; National recognition awarding branch with highest safety regulations superseded expectations

Employee Retention rate increased 17% during tenure and maintained average of 6.5 years

Manage a team of 7 supervisors, 5 managers and 335 warehouse associates

From 2010 - 2015 managed Box Fair division of the company on national level, producing an additional 20,000 book fairs

Responsible for cost efficient management of operations and productivity in order to ensure delivery schedules, shipping/receiving, order selection, stocking and auditing performed and completed with highest accuracy

Maintain inventory accuracy of 99.8% or higher with 11,000 SKUs, 12 million+ items, totaling $52 million of merchandise

Lead team in workshops and seminars to improve operational flow and maintain OSHA standards

Simultaneously collaborate with senior management, sales and field management streamline processes

Assist 18 inside and outside sales consultants and 15 merchandisers in an effort to surpass customer satisfaction

Develop and encourage team-oriented atmosphere, contributing to improved efficiency and nearly 100% shipping accuracy; 37% improvement in 10 years

Improved gross margin from 7% to 11% by improving operation duties and accurate bidding

Achieved a record of 100% on time delivery and accurate product shipment to customers

Ensure compliance with all OSHA and HAZMAT regulations:

Maintain monthly services on all equipment and comply with all safety regulations

Book of Distinction Nominee 9 out of 10 years; acknowledging employees who have demonstrated excellence in Caring & Respect, Teamwork, Individual Leadership, Customer Focus and Continuous Improvement & Learning

Exel Logistics, Cincinnati, OH 2000 – 2007

Operations Manager/Site Expert: 2000-2007

Responsible for warehouse operations, team leadership, customer service, and management while maintaining inventory control, and achieving record-high safety, production, and accuracy rankings. 3PL for Procter and Gamble, then Smuckers. Crisco Oil Bottling production

Maintained inventory accuracy level of 99.9% on more than $100 million in inventory

Managed team of 9 supervisors, 4 managers, and 24-hour shift operation

Managed a third-party logistics operation; 150+ employees in 1 million square-foot warehouse

Developed standard operating procedures for all job duties

Key player at multiple start-up locations with WMS, procedures, and racking

Served as site expert on digital logistics warehousing system, Red Prairie

Determined monthly Profit and Loss margins and reported to clients and general manager daily

Ensured compliancy with OSHA and HAZMAT regulations

Guided team to efficiently manage time on floor, picking 30,000+ cases daily

Oversaw distribution of 90+ loads daily, and 40 inbound returns for turn around

Interview applicants for career opportunities

Directed new-hire training

Ensured top productivity, safety, and accuracy while planning inbound and outbound shipments for JM Smucker Company

Asist for warehouse systems administrator

Maintain monthly services on all equipment and comply with all safety regulations

Efficiently assigned carrier-specific loads and coordinated carriers’ schedules

Created spreadsheets for carrier rejections and daily productivity

Negotiated carrier rates to decrease shipping costs

Monitored inventory control to ensure accuracy

Initiated new safety guidelines for growing warehouse improving warehouse safety and reduce injury-related costs

Plan, manage, and oversee all elements of production in our factory.

Assess and analyze current production methods.

Develop and draft an improved production process.

Design and implement cost-reductive changes.

Diagnose origin of breakdowns, including human error, and troubleshoot problems

Work within set budgetary plans for the project

Communicate with clients and vendors to obtain materials and/or equipment needed

Assess and analyze current production methods

Develop and draft an improved production process

Design and implement cost-reductive changes

Education

Ashford University, Clinton, IA

Bachelor of Arts in Organizational Management

Logistics Management and Operations Management minor

Additional Skills

Microsoft Office; Word, Power Point & Excel, Outlook, Manhattan, GUI, Systems ESS, AS400, IMI, RTCIS, SAP, OMS; strategic planning, problem-solver, leadership, Engineering, self-motivated, self-starter, warehouse leadership, customer service, workflow planning, staff supervisions, crisis management, operations management, staff mentoring, time management, scheduling.

Licenses

OSHA Certified for following power equipment; RC, PE, PR, RCC, RCS, RCT, RSR, PT

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