ALYSHA L. ANDERSON

**** *. ********** ****** ***#215 Waukegan, IL 60085

Cell: 847-***-****

ad1n3y@r.postjobfree.com

OBJECTIVE: To obtain a rewarding Full- Time Career Position as a Patient Access Representative, Where I can utilize my skills to benefit the Healthcare institution.

SKILLS AND PROFESSIONAL ATTRIBUTES:

●Excellent interpersonal skills, having dealt with a variety of resident’s and co-workers

●Compelling work ethic and positive attitude; dependable; resident’s direct support, and quality care very efficient.

●Exhibits professionalism, confidentiality, and discretion in work environment

●Strong organizational skills; ability to multi task and able to work with little supervision

●Proficient in Internet and PC based computer applications including Microsoft Word, QuickBooks, PowerPoint, and Excel

●Proven capability to effectively analyze, plan, and manage many aspects of Direct Support Care treatment plans for residents.

●Detail oriented with attention to quality.

WORK Experience:

09/2019-08/2020 Northwestern Medicine

Lake Forest, IL

Patient Care Technician

●Assisting residents performing duties of activities of daily living, under direction of Nurses and professional staff.

●Providing hands on support for residents in application of Prosthetic Equipment, and Wound Care.

●Assisting the Physical, and Occupational therapist with the resident’s treatment plan according to facility policies and procedures

●Ensuring that care meets the age appropriate, gender appropriate, cultural, social, and religious needs and preferences of each resident.

●Motivating patients and redirecting their behavior toward treatment plan goals.

●Monitoring and Documenting any Behavioral Changes.

●Documenting blood pressure, respiration, pulse rates, temperature, and oxygen levels.

● Answering signal lights to assist residents with Emergency issues.

●

Providing Companionship to the resident’s located within the Assisted Lifestyle Community.

02/2019- 09/2019 Medix Temp Staffing Agency/CVS Caremark

Buffalo Grove, IL.

Specialty Benefits Verification

●I verify pharmacy and medical insurance coverage benefits for a specific specialty prescription written by the doctor for a patient

●I contact the doctors office for a valid diagnosis code or to verify quantity and daily supply of prescription

●I also contact the doctors office to inform if clarification is needed on a prescription

●To inform doctors when a prior authorization is needed for the prescription

●I contact patients to verify insurance and personal information

●I contact patients to verify if financial assistance is needed for high copay on prescription, if so then I offer copay assistance to patients

●I will perform a triage of a prescription to a preferred pharmacy, if indicated by patients insurance plan

●I process Rx claims and transfer the information to the correct pharmacy to be dispensed to patients in a timely manner

02/2017-10/2018 Heritage Woods of Gurnee

Gurnee, IL Certified Nursing Assistant

●Assisting residents performing duties of activities of daily living, under direction of Nurses and professional staff.

●Providing hands on support for residents in application of Prosthetic Equipment, and Wound Care.

●Assisting the Physical, and Occupational therapist with the resident’s treatment plan according to facility policies and procedures

●Ensuring that care meets the age appropriate, gender appropriate, cultural, social, and religious needs and preferences of each resident.

●Motivating patients and redirecting their behavior toward treatment plan goals.

●Monitoring and Documenting any Behavioral Changes.

●Documenting blood pressure, respiration, pulse rates, temperature, and oxygen levels.

●Answering signal lights to assist residents with Emergency issues.

●Providing Companionship to the resident’s located within the Assisted Lifestyle Community.

Direct Energy

04/2016-05/20/2016

Buffalo Grove, IL

Customer Service Representative

●I answered phones and provided a friendly greeting, and offered my assistance to help the homeowner file a claim, renew, or purchase a Home Warranty.

●I provided great customer service, and knowledge in answering questions about purchasing a Home Warranty.

●I offered guidance in choosing the correct home warranty package to cover the Homeowners appliances.

●I assured that the homeowner was satisfied with the overall process of filing their claim or purchasing a new home warranty.

04/2015-04/2016 Frances House-DD Homes

Waukegan, IL

Direct Support Person

●I provided direct care for individual adults with mental and developmental disabilities in assistance with basic activities of daily living.

●I provided direct support to individuals in assistance with daily hygiene, eating, taking medication,bathing, shaving, toileting, and wound care.

●I Preserved resident dignity and minimize discomfort while carrying out duties of basic activities of daily living such as, brushing teeth, diapering, and getting dressed for the day.

●I helped individual adults with mental and developmental disabilities live their lives as independently as possible.

●I provided companionship to the individual adults with mental and developmental disabilities.

09/2014-04/2015 Best Buy Incorporated

Northbrook, IL

Customer Service Specialist

●I greeted customers, and rang up their purchases at the cash register, or customer service desk

●I answered any questions they might have about a product they are purchasing to the best of my abilities.

●I provided guidance to customers to specific employees that could answer their more specific questions about the product they were interested in purchasing.

●I assisted in signing customers up for my best buy reward cards

●I provided assistance with offering and explaining the protection plans for the devices being purchased

●I assisted customers with resolving their issues on current or previous purchases.

04/2011-06/2012 The Grove of Evanston Evanston, IL

Certified Nursing Assistant

● I helped residents with Medication reminders

●Performed duties of activities of daily living, and wound care for residents living at the nursing

home and rehab center under direction of Nurses and Medical staff

●Recorded blood pressure, respiration, pulse rates, temperature, and oxygen levels

●Recorded food, and liquid intake and output as directed

●Answered signal lights and intercom system to assist residents with Emergency issues

●I helped residents with shingles, who were in isolation and out of isolation.

●I help residents with basic daily living activities who had HIV.

●I helped residents substances abuse (drug) issues. Like meth, and heroine addicts.

●I helped with cleaning, inserting, and removing catheters from residents.

● I helped clean, dress, and pose dead residents.

●helped residents deal with their mental and behavioral issues.

●I helped residents with short and long term memory issues.

9/2007-12/2015 Home Health Care

Certified Nursing Assistant

●Assisted patients with taking Medication.

●transported patients to Doctor appointments and to complete errands

●Assisted patients with daily hygiene

●Walked their Dog

●Provided companionship

●Cooked patients meals 3 times a day and prepared snacks

●Recorded patients vital signs

●Assisted patients with wound care

04/2008-12/2008{seasonal} Home Depot

Evanston, IL

Cashier

●I greeted customers entering and leaving the warehouse store.

●I communicated about promotions to customers.

●Provided fast and courteous check-out, resulting in excellent customer satisfaction

●Cross-trained in all departments throughout the store, providing extensive knowledge of store merchandise and policies

9/2007-12/2007 {relocated} United American Insurance Company

Oak Brook, IL

Unit Manager

●Supervised employees, engaged in sales, took inventories, reconciled cash with sales receipts, and prepared daily record of transactions

●Trained new employees

●Ensured compliance of employees, by communicating the policies and procedures of the company.

3/2006-8/2007 Mather Pavilion

Evanston, IL

Certified Nursing Assistant

●Recorded temperature, blood pressure, pulse, respiration rates, food/fluid intake, and output, as directed

●Assisted residents with daily hygiene, toileting, and eating.

●Turned and repositioned bedfast patients to prevent bedsores; helped nurses with wound care

●Answered signal lights for emergency issues

●Provided direct support to residents with activities of daily living.

EDUCATION:

College of Lake County Completed a Prerequisite Course for the Registered Nursing Program (Spring 2018)

Grayslake, IL

American Red Cross Adult CPR and First Aid Certificate, 03/2020

Waukegan, IL

Frances House/DD-Homes Direct Support Person, 2015

Waukegan, IL

MedTek College Sterile Processing Technician Certificate, 2014

Skokie, IL

Lieberman Geriatric Health Center Certified Nursing Assistant, 2005

Skokie, IL

DeVry University, Computer Information Systems, 2008

Chicago, IL

Evanston Township High School Diploma, 1999

Evanston, IL

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