Jennifer McPherson

*** *. ******* ***.

Coeur d’Alene, ID 83815

208-***-****

ad1n3x@r.postjobfree.com

A defined and determined United States Military Veteran with four years of Honorable service in the United States Marine Corps. I’m capable of strategic thinking and personnel management while enforcing the need professional excellence. In this position, master supervisory and time management skills were essential to accomplish objectives of varying difficulty, and I’ve applied my acquired skillset to every position I’ve held since my departure from military service.

●Leadership experience

●Advisory skills

●Strong attention to detail

●Conflict resolution

●Administrative support

●Financial and supply management

Work Experience

United States Department of Defense, United States Marine Corps

June 10, 2014 – June 12, 2018

Basic Marine

●Responsible for adhering to and mentoring peers and subordinates on Marine Corps standards for professionalism, conduct, physical and combat fitness, personal grooming, uniform codes, morals, values, ethics, and knowledge with respect to Marine Corps Bulletins, combat firearms, various unit capabilities, accomplishments and missions, both past and present, as well as the retention of knowledge and skills pertaining to my Military Occupational Specialty (MOS) while in the Fleet Marine Force (FMF) following my successful enrollment and graduation from Basic Training (BT), the completion of and graduation from Military Combat Training (MCT), and my certification and graduation from my assigned MOS school.

Field Radio Operator & Digital Wideband Transmission Equipment Operator (joint title of Tactical Transmission Operator, effective 2016)— MOS Codes 0621/0622

●Tasked with operating and maintaining various frequency-emitting equipment while utilizing various frequency spectrums and power levels to ensure safe and effective communication between designated units, including my own unit, adjacent platoons, and other unit attachments during peacetime operations with a strong focus on efficiency and safety in relation to goal accomplishment in both peacetime and potential wartime operations.

●Mentored and assisted peers and subordinates on occupational competency as needed or as directed by senior staff members in preparation for unit operations, occupational evaluations, and equipment inspections for ensuring proper records, equipment usage and any necessary maintenance to resolve defective system components.

●Applied a working knowledge of unit-designated equipment, operations and management to ensure a passing score for tactical and technical evaluations for my assigned specialty as well as combat scenarios such as system operation, differential unit functions, training and supervisory roles, overseeing tasks and deadlines, combat deployment, and Active Shooter Drills.

High Mobility Multipurpose Wheeled Vehicle (HMMWV) Operator

●Responsible for driving heavy duty tactical vehicles with standard and armored vehicle frames as required for my employment as a Radio Operator upon successfully passing the Standard Licensing Course for the M1162 and M1165 vehicle models.

●Tasked with the frequent inspection, maintenance and operation of assigned vehicles for driver and personnel safety, convoy dispatch, driving experience, route surveys and gear transportation as designated by the Standard Operating Protocol (SOP), coworkers, HMMWV mechanics and job-related tasks.

Satellite Transmissions System Operator — MOS Code 0627

●Received on-the-job (OJT) training from government contractors and superiors whom were trained and certified by Marine Corps Tactical Systems Support Activity (MCTSSA) for the necessary use and operation of satellite terminal systems in regards to unit-designated equipment operations in peacetime and maritime settings for day-to-day operations while stationed in Okinawa, Japan.

●Communicated with members of MCTSSA and satellite monitoring stations in various locations to conduct routine system testing, evaluation, engineering and technical support in the events of technical proficiency and system malfunction.

●Assisted with the maintenance of satellite systems to ensure the proper turnaround time for repairs, records, financial disputes, equipment inspections, and technical troubleshooting.

Level I Hazardous Material (HAZMAT) Handler & Assistant Safety Advisor

●Properly disposed of 32 faulty radio batteries and various hazardous chemicals such as engine oil, spray paint and acidic solutions in accordance with local State, Federal and International laws for the disposal of hazardous waste.

●Conducted a quality control inspection of safety equipment pertaining to fire extinguishers, fire blankets, overhead sprinkler systems, safety notices for fires, evacuations and potentially life-threatening chemical ingestion, doors, walls, fire exits, and hazardous material cleanup supplies, resulting in an 85% satisfactory rating from the Safety Officer that issued and monitored the inspection.

●Maintained and updated documentation of hazardous materials in the workplace along with their respective health effects to provide education to coworkers and other units and to ensure that work areas and buildings were in compliance with governmental regulations for public health and safety.

Safety Augmentation Force (SAF) Member

●Received training from Military Police (MP) personnel working as within the Provost Marshal’s Office (PMO) as required for the SAF Training Course to provide prevention, protection and response measures in the event of an active shooter, varying types of security breaches, the appearance of domestic and international political figures, military officials and celebrities, and the evacuation of coworkers, Naval Medical personnel and other established base personnel including civilian residents.

●Completed a 13-hour long security assignment to ensure the protection of a popular United States artist by the name of Daya as well as military and base officials while local nationals, or Japanese citizens, were authorized to enter the base to watch Daya perform a concert on Camp Kinser in Okinawa, Japan in the fall of 2016.

●Maintained gate security for Very Important Persons (VIP’s) such as senior-ranking military personnel at the Enlisted and Officer levels, Military Police Officers, the Base Director at the time, Naval Criminal Investigative Service (NCIS) agents, and the then-current Ambassador of Japan whom were entering this designated gate.

●Operated a radio to communicate with key personnel to support base security operations and ensure that reported missing persons were located in a timely manner.

Call Center Representative & Consultation (Sales) Agent at Ascendant Marketing Group, LLC

June 18, 2018 – August 6, 2018

●Read company-generated scripts while making direct outbound calls to potential clientele whom had inquired about a mortgage refinancing term within a 90-day timeframe in order to utilize their home equity to complete home repairs.

●Determined mortage refinance eligibility based on factors such as credit score, annual income, if the individual had an active or closed mortgage, and if the customer owed more on for the value of their home than the price of their mortage term.

●Transferred calls for customers whom, upon providing responses to a pre-screening questionnaire, accepted the offer of mortage refinancing to nationally licensed loan officers whom conducted an in-depth screening and application process to ensure the candidate was qualified to proceed with restarting a mortgage term and how much home equity they had available, subject to their State of residence, home value, mortage terms, and the loan officers’ scope of support.

●Received direct coaching from supervisors and members of Quality Assurance (QA), also referred to as Quality Control (QC), while working on the sales floor to maintain a high level of compliance and performance when participating in daily work activities.

Food Handler at the Exxiy Pop Shoppe

September 17, 2018 – January 6, 2019

●Created batches of regular or caramelized kettle corn as outlined by the two different recipes, bagging these edible products, stocking the supply shelves with such products, and tracking sales to customers whom had purchase the product.

●Cleaned and sanitized cooking equipment, common areas, the cash register and the interior and exterior of the workplace building with respect to local workplace regulations and State Law as applicable by the California Department of Public Health (CDPH).

●Recorded and maintained an inventory of items necessary for day-to-day operations such as individual and bulk cleaning supplies, bags of corn kernels, rolls of cash register receipt paper, and boxes of plastic food bags.

Delivery Driver for Summit West Pizza Hut

January 6, 2019 – June 6, 2019

●Operated my Personally Owned Vehicle (POV) to deliver food products to customers within a designated time frame, or as soon as humanly possible, with the delivery time subject to traffic and weather conditions and workplace inventory.

●Cleaned and sanitized bakeware and cooking utensils for proper food safety and, in turn, public health as directed by Pizza Hut Corporate and the California Department of Public Health.

●Entered and placed orders for customers at the front counter and processed Point of Sale (POS) transactions for Debit Cards, Credit Cards, Electronic Benefit Transfer (EBT) Cards, and United States Dollar (USD) while providing an accurate amount of change to the customer while counting register funds to prevent financial loss.

Retail Sales Representative for The Corkxi Store

August 29, 2019 – January 31, 2020

●Sold imported products derived from natural Portuguese cork to interested customers at the Full Retail Price (FRP) based on market value and importation costs that influenced the overall price of any one product with respect to the acquired inventory for purses, handbags, backpacks, baseball caps, jewelry, wallets, wine bottle holders, sandals, and phone cases.

●Cleaned display cases, shelves and inventory items to create an appealing appearance and to prevent products from being damaged from the buildup of dust, dirt, human skin oil and moisture.

●Recorded the number of items sold and the prices of each item for the purposes of financial gain, retention and loss.

Customer Service & Sales Representative for SiriusXM Radio, Inc. & T-Mobile, Inc. Under employment with Qualfon, Better Person Office (BPO, Coeur d’Alene site location)

SiriusXM Radio, Inc.

SiriusXM Care Service Representative (CSR, Agent), Service Continuity Department

SiriusXM Customer Retention Representative, Onshore (United States) Department

April 7, 2020 – November 5, 2021

●Received inbound calls from new or existing SiriusXM subscribers to engage with customers on a personal level for the establishment of trial subscription services for newly acquired vehicles (both qualifying new and used vehicles), customer retention, subscription details, and the activation or cancellation of active SirusXM service(s).

SiriusXM Assistant Supervisor

●Responsible for interacting with customers whom requested to speak with a supervisor to reinforce SiriusXM company policies, handle billing disputes, and to complete escalation requests for the SiriusXM Corporate Office amongst addressing customer concerns about how certain policies and customer agreements may affect them.

T-Mobile, Inc.

Chat Sales Representative, T-Mobile Virtual Retail (VR) Department Associate

November 22, 2021 – January 31, 2022

●Received incoming chat conversations from new or existing T-Mobile customers while creating a personalized customer service experience within the areas of online product sales, basic technical support and device troubleshooting, order processing, product shipping and return orders.

●Made direct outbound calls to customers upon acceptance of a call request or as requested by the customer to address service inquiries, product details and performance, complete applications, process orders, finalize sales, and provide limited technical support for devices, T-Mobile customer accounts and the official T-Mobile website.

Mandere Construction, LLC

Wall Framer and General Laborer

● Constructed prefabricated walls for apartment complexes and condominiums utilizing a digital blueprint, cut lumber with layout markers, power tools, and hand tools.

●Manually carried various amounts of lumber to a table saw before cutting them to length in order to complete fabrication objectives.

●Organized lumber storage areas, routinely cleaned flooring, tools, internal and external perimeters of the warehouse, and assisted with the movement and securing of walls for cargo shipment by semi truck.

Big Dog Builders, LLC

Framer and General Laborer

●Assisted a small team of workers with the construction of custom, high-end homes for investors and homeowners.

●Regularly cleaned and maintained the worksite to limit the amount of dirt and debris, thus decreasing the risk of occupational hazards related to construction operations.

●Operated various hand tools and power tools in order to build upon designated walls, roof and floor segments so that the project can be completed in a timely manner.

PROFESSIONAL REFERENCES

Anthony Gammons 910-***-****

Gerald Joyner 509-***-****

Christopher Glidden 208-***-****

Jackson Hale 503-***-****

PERSONAL REFERENCES

Colby Crawford 208-***-****

Eric Reynolds 309-***-****

Devin Steele 626-***-****

Dean Monroe 208-***-****

Contact this candidate