NYA S. HARPER-LITTLE

Philadelphia, PA. *****

267-***-****

267-***-****

ad1n3q@r.postjobfree.com

CAREER OBJECTIVE

Dedicated professional with excellent customer service skills focusing on Client Relations/Customer Service

PROFILE

●More than 10 years of Administrative and Customer Service experience in a diverse business setting.

●A highly energetic professional, able to establish long-term and positive relationships with clients, co-workers and outside resources.

●Skilled in working as an Independent Consultant and as an enthusiastic team player. Interested in opportunities focusing on sales, customer care, and office management.

PROFESSIONAL EXPERIENCE:

HRMOM, LLC- Philadelphia-PA

August 2020-Current

Human Resource Assistant

●Provides comprehensive administrative and clerical support to business staff and management. Performs a variety of typing assignments as appropriate to the position

●Manages CEO scheduling & calendar, Perform office duties, such as telemarketing or client service inquiries, maintaining client records, billing clients, or receiving payments.

●Performs recruiting prescreening functions for employers. This includes job posting, updating ATS, phone screenings, completing onboarding meeting

●Assist SMC in creating graphics using Canvas and maintain social media postings for company using Hootsuite.

●Proofreads for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy and correspondence with clients via email.

●Serve as point of contact for projects managed in portfolio. Perform office duties, such as client service inquiries and maintaining client record

Department of Human Services, Department of Public Welfare - Philadelphia, PA

June 2014-February 2019

Clerk Typist II/Assistant D.A. Secretary

●Strong customer service focus: manage applications, information and resources as needed.

●Office management: Organize and distribute comprehensive case records to staff; manage incoming mail.

Independent Sale Consultant

Bounce Hair Salon

Belamor Hair Salon

3D Hair Salon

Nya Naturals

July 2010-Current

●Design market strategies in order to provide competitive products and services.

●Creating unique products to benefit and or enhance the wellness of clientele.

●Achieve customer expectations in terms of services, features, benefits and prices.

●Merchandise handcrafted products through hostess events, vendor fairs, social media and face to face interaction.

The Philadelphia Housing Authority - Philadelphia, PA

January 2007-March 2010

Asset Property Manager-Family/Senior Housing Developments

●Adhered to HUD regulations for the performance of client file audits, monthly housing inspections, vacancy reduction, site transfers, and housing codes.

●Responsible for managing cash flow analysis of $75,000 per month.

●Determined eligibility for new admissions.

●Primary scheduler for apartment exhibition.

●Recertified yearly leases for existing residents.

●Supported Resident Council Leaders and local community organization monthly meetings.

●Responded to resident requests and or complaints in a timely manner.

●Managed and delegated work assignments to maintenance staff.

●Generated and audited daily maintenance order requests.

●Decision-maker for all scope of work and extensive contractor’s work.

●Initiated Microsoft Office; Word, Excel, PowerPoint, Outlook and McAfee systems for the completion of site goals, staff performance evaluations and financial inquiries.

Nya S. Harper-Little

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The Hartford Group (AARP) - Fort Washington, PA

July 2005-December 2006

CSR Sales Associate - Inbound Calling Customer Service Center

●Initiated & managed membership plans.

●Established customer care relationships with AARP members.

●Responded promptly to all inquiries regarding Long Term Care Health Programs.

●Performed alterations and benefit modifications on various support systems.

●Processed enrollment and financial payment inquiries.

●Directed product requests, fulfillments and correspondences to work center.

Commonwealth of PA Department of Public Welfare- Philadelphia, PA September 2002-September 2004

Clerk Typist II/Receptionist

●Reviewed pertinent case record forms for completeness, accuracy and deviation.

●Analyzed interview recordings and reported demographics and inquiry transactions into CIS systems.

●Systemized and distributed case records and all related materials to staff.

●Retrieved daily electronic applications and generated EBT assistance cards for eligible clients.

●Interpreted and processed State documents for file clearances and eligibility.

First Union National Bank- Philadelphia, PA March 1999-September 2000

Production/Support Service Center, Film Librarian/Researcher

• Researched confidential bank information, retrieved checks and financial records at the customer’s request.

• Allocated work assignments to associates.

• Performed image documentation with the operation of Kodak Microfilm Systems.

EDUCATION

Bachelor’s Degree in Business Management

Completion-May 2004

Peirce College, Philadelphia, PA

Certificate of Completion in Childcare Management

Completion-June 2013

Penn Foster College

MANAGEMENT TRAINING COURSES

• Quality Leadership Skills

• Time Management

• Team Building Skills

• Interpersonal Skills

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