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Human Resources Customer Service

Location:
Baltimore, MD
Posted:
December 03, 2023

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Resume:

JANEE’ M. WHITE

**** ******** **.,

Fort Washington, MD 20744

Phone: 240-***-****

E-mail: ad1n2v@r.postjobfree.com

OBJECTIVE:

I am looking to work in a prestigious organization or agency that will allow me to develop analytical implementation skills and give me the opportunity to use my solid background in team leadership and all other facets of the Human Capital environment.

EDUCATION:

Bachelor Degree: American University: 01/2012

Honors-Deans List 2012

Major: Business Management/Human Resources

Clearance: MBI (Moderate Background Investigation w/ Public Trust)

HIGHLIGHTS OF QUALIFICATIONS

·Ability to communicate with individuals at all levels of an organization.

·Excellent organizational and customer service skills

·Works well in a team environment

·Able to handle multiple assignments simultaneously

·Self-starting, innovative and enthusiastic experience at working in pressured environments.

·Skillful in conveying ideas verbally and written

·Experienced in Microsoft Operating system environment and applications

·Creative initiative and continually remains open to new ideas and experiences

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows (95, NT, 2000, XP, 7 and 10)

Software Skills: Extensive knowledge of software programs including Microsoft Office Suite, Internet Explorer, eOPF, EPIC, NFC, Lotus Notes, JRES, People Soft Enterprise, Access, ESS, GovTrip, FPPS, PDM, NASA Stars, Corporate Human Resources Information System (CHRIS), USA Jobs and Staffing, WebTA and HR Connect

PROFESSIONAL EXPERIENCE:

Senior PAR Specialist 5/2020- 02/2023 (Contract)

United States Department of Commerce/NOAA

Supports the continuous improvement of PAR business processes. Input data into appropriate HRIT systems, provides technical guidance and definitive information support to a large and varied client base that is geographically disbursed. Assure that deadlines are met for submission of actions. Use automated human resources and payroll processing system to process Requests for Personnel actions (SF-52s) or equivalent forms. Provide technical assistance to Human Resources Specialists and hiring managers in the areas of transactional processing requirements for a myriad of actions to include recruitment and placement, classification, pay, awards, etc.

Apply Guide to Processing Personnel Actions, other OPM regulations, and agency policies and procedures for a myriad of actions to include accessions, separations, pay, awards, etc. Research, analyze, resolve, or escalate process errors and/or problems. Research and code regulatory authority code and legal authority, grade, step and pay, retirement system, veteran’s preference, remarks, tenure group, etc. Validate service computation dates and recomputes them as necessary. Ensure appropriate documents are on file and are legible.

Human Resources Improvement Specialist 07/2019 – Present (Contract)

United States Department of State/USAID

Maintain and prepare monthly reporting to the company stakeholders. Act as the HR record keeper and perform basic analysis in partnership with HR Recruitment Team to provide monthly annual reports as needed

Complete Employee verifications and the New Employee on-boarding SF-52s/50s. Create, upload and maintain folders through Electronic Official Personnel Folders (eOPF). As well as process any employee movement throughout the agency, i.e., Reassisgments, Promotions, Details, Return-to- duty (RTDs), etc. Track employee milestone anniversaries and process Within Grade Increases (WIGIs). Work with the Recruitment team on various projects to help meet the Talent Acquisition goals for the year. Screen applications, perform background checks, organizing interviews, hiring employees, administer benefits, take disciplinary action (if applicable) and identify training needs.Track Temporary employee list and manage contract extensions/renewals. Initiate New Hire tickets for creation of laptop and email set up. Maintain onboarding paperwork via Monster Jobs and eOPF. Handle all new hire tasks including adding to necessary trainings and sending out PTO emails. Create and implement exit interview forms for Fellows to complete with separation. Input exit interview data into the HRIS system. Assist Benefits Specialist with preparing exit interview summary and analysis Pay.

Human Resources Processing Specialist 02-2019-07/2019 (Contract)

United States Department of Agriculture (ARS)

In collaboration with the Human Resources Specialist, assures positions within serviced organizations are designated with an appropriate position sensitivity and risk level. For positions designated as non-sensitive and low risk, assures the National Agency Check and Inquiry (NACI) has been initiated and tracked until adjudication. This includes assuring the requisite forms are provided to the employee, contacting the employee and serviced organization to verify that the forms are completed within established time frames, reviewing NACI submissions for adherence to guidelines, and tracking NACI's submitted. Enters data into the Personnel Action Tracking System (PATS) and maintains systems to reflect current status of actions. On an ad hoc basis, may handle staffing and classification activities for positions at the GS- 7 level. Processes the full range of personnel actions for assigned organizational units. This includes coding SF-52's, determining the proper nature of action and legal authority codes, designating the proper retirement system code, computing service computation dates, obtaining supporting documentation, inputting into the NFC payroll/processing system, and making corrections/follow-up with the National Finance Center (NFC) as required. Works with Benefits Specialists on retirement, disability, and death cases. The incumbent fields questions from submitting offices and employees regarding the status of actions and the proper completion of payroll and personnel forms. This may further require researching specific questions, coordinating with several specialists and resources, summarizing the facts and issues, and resolving issue with customers.

Human Resources Administrator (Team Lead) 05-2015-02/2019 (Contract)

NASA Goddard Space and Flight Center (All Native Group)

Serve as Lead Human Resources Administrator overseeing the work of both senior and junior Human Resources Administrators and Assistants who provide a variety of human resources services including management advisory functions in the areas of position management, compensation, recruitment and placement, organizational design. Ensure that the organization’s strategic plan, mission, vision and values are communicated to the team and integrated into the teams strategies, goals, work plans, work products and services. Identify, distribute and balance workload and tasks amongst the Human Resources Administrators and Assistants in accordance with established priorities. Represent the team consensus and convey the team’s findings and recommendations to the supervisors. Provide management advisory services pertaining to complex sensitive and controversial compensation issues; the development and implementation of strategies that will ensure an effective recruitment, management and retention of high quality and diverse workforce. Focus on the impact and result for the client. Lead the team effectively and show conflict resolution skills. Consistently approach work with urgency and positive and constructive attitude. Demonstrate strong written and oral communication skills. Plan and coordinate tam assignments, monitor and adjust workload to ensure priorities and established deadlines are met. Mentor team members and recommended training. Quality review team all recruitment, merit promotion, pay incentives (Relocation and Recruitment Incentives) and retention cases. Provide advisory services to management on regulations and procedures relating to compensation and recruitment. Track and analyze data and metrics on the Branch’s recruitment and staffing activates using the Workflow Information Tracking System. Process all personnel actions and use a variety of HR Automated tools that include Federal Personnel/Payroll system (FPPS), NASA Stars, Position Description Management (PDM), Electronic Personnel Files (eOPF ), Workforce Transformation Tracking System (WTTS), etc. to achieve mission success.

Human Resources Generalist: 10/2012-05/2015 (Contract)

National Institute of Health/ Kelly Government Solutions

Provide a full range of services for the Program areas within the National Institute of Mental Health/Office of the Director. Provide technical and administrative support to three Human Resources Specialist for processing personnel actions. Provide technical guidance on sufficiency of documents, etc. Preform preliminary review of applications and supporting documents and alert HR Specialist on any omissions and/or discrepancies in documents. Independently process the full range of civil-servant personnel actions and pay documents for employees in the Personnel Processing System for career-conditional, career, transfers, reassignments, promotions and temporary appointments using the IMPACT payroll system. Review Personnel actions (SF-52) for accuracy, existence of adequacy of supporting documents, and the appropriateness of the proposed action in relation to its purpose. Correspond with candidates selected for positions, notifying him/her of selection. Compensation and benefits. Make necessary arrangements for appointment, which includes arranging for release/appointment date and physical examination. Review Personnel folders of candidates for previous government service and compute service date, career tenure status and probationary period status. Share in orientation of new hires and help new employees complete forms related to their appointment, explaining benefits, pay days, etc. Thoroughly review all forms including security investigations. Maintain current knowledge of employees benefits regulations and policies such as health and life insurance and retirement. Code personnel actions by choosing the correct nature of action, legal authority and data elements using the Guide to Processing Personnel Actions. Answer questions from operating officials on statuses of cases using judgment in releasing information. Proficient in typing personnel forms, letters and reports.

Human Resources Assistant: 12/2010 – 10/2012 (Contract)

United States Agency for International Development (USAID)

Assisted HR Specialist, supervisory officials and action offers by performing technical and administrative work in support of recruitment and placement programs including merit promotions and delegated examining functions. Developed and issued vacancy announcements through USA Staffing, screened applications and determined completeness and eligibility once pulled from USA Jobs. Established, maintained and utilized automated HR systems (CapHR) to perform technical and administrative functions. Processed a wide variety of special appointments, visiting programs for scientist, fellows, residents and various student employment programs. Used the Guide to Processing Personnel Actions to process actions for positions filled by employees in the Excepted/Competitive Service under an HR System unique to the Agency (CapHR). Assisted the Lead HR Specialist with migration from CapHR to NFC. Process conversions between the Commission Corps to the General Schedule, and vice versa. Generate a wide variety of reports by identifying, gathering and summarizing system data. Supervised 3 Summer Interns to complete file room project converting all Personnel Folders to eOPF. Process Standard Form (SF) 182s for training and testing of all Program hires. Establish and maintained computer records, including recruitment files and tests and training scores, and other general files Perform office services such as filing of documents and duplicating all SF 182s for the Accounting Department. Maintain an accurate employee telephone list and other necessary databases. Assist employees with routine personnel related questions as the first point of contact for employee related issues. Develop Standard Operating Procedures (SOPs) for the Testing and Training Department. Schedule Tests and setup Training dates for tenure with the Foreign Service Institute (FSI).

Human Resources Data Entry Coordinator 05/2010-12/2010 (Contract)

U.S Department of Agriculture (PT) Reston, VA

Provided clerical and technical assistance to HR Specialist in the areas of processing personnel actions, classification, and staffing as required using HR systems Epic and NFC Staffing system. With assistance from higher level specialist and Guide to Processing Personnel Actions (GPPA), code Requests for Personnel Action (SF- 52) with the nature of action/authority codes, remarks, and employee information gathered from SF-75, DD-214 and other personnel documents. Processed personnel actions in the Corporate Human Resources Information System (CHRIS) system for promotions, reassignments, changes to lower grade, transfers, accessions and excepted service appointments. Made necessary corrections to personnel actions as assigned by specialist or supervisor. I have assisted HR Specialist in entering and updating SF-52 information in lotus notes and Epic tracking system.

Human Resources Assistant/Official Personnel File (OPF) Specialist: 4/2010- 5/ 2010 (Contract)

Millennium Challenge Corporation (PT), Fairfax, VA 22030

Assisted with recruiting/hiring process, employee orientation, and training logistics. Maintain employee files and the HR filing system; Assist with the day-to-day efficient operation of the HR office. Kept record of all Performance Management files and tracking system (AVUE). Prepared/generated reports for managers elsewhere within the organization. Explained the organization's employment policies and refer qualified applicants to the employing official. Prepared travel arrangements for managers, while maintaining the company schedule and calendar. Requested references from present or past employers of applicants. Informed job applicants of their acceptance or rejection for employment. Conducted internet research to locate resumes.

Personnel Generalist: 09/2009- 01/08/2010 (Contract)

STG International Inc., Washington, DC

Reported to the Administrative Office of the US Courts. Responsible for gathering and scanning appropriate information ( i.e.; benefit forms, personnel actions, awards, security clearances and other documents pertaining to that employee) into an employee’s Official Personnel File which is maintained through Electronic Official Personnel File (eOPF). Calculated the retirement compensation and payroll deductions for the Judicial Survivors’ Annuity System. Communicated, informed Judges (Magistrate, District, Associate, Bankruptcy, Chief District and Claims Judge) of deposits due for retirement.

Administrative/Human Resources Specialist: 09/2012-11/2014 (Contract)

United States Department of Energy, Washington DC

Provided clerical and technical assistance to HR Specialist in the areas of processing personnel actions, classification, and staffing as required. With assistance from higher level specialist, code Requests for Personnel Action (SF- 52) with the nature of action/authority codes, remarks, and employee information gathered from SF-75, DD-214 and other personnel documents. Processed personnel actions in the Corporate Human Resources Information System (CHRIS) system for promotions, reassignments, changes to lower grade, transfers, accessions and excepted service appointments. Made necessary corrections to personnel actions as assigned by specialist or supervisor. I have assisted HR Specialist in entering and updating SF-52 information in CHRIS’ SF-52 tracking system. Processed on- the spot, time off, special act and performance awards. Generate and distribute within grade notices to program offices and process within grade increases. Compiled personnel forms, benefit forms, and employee information into Official Personnel Folders (OPF) and merge Transferees’’ OPF data into current DOE OPF. On a regular basis, filed and maintained personnel actions, employee documentation and benefit information in OPF for employees in assigned program areas. Reviewed and researched creditable civilian and military service for employee service computation dates (SCD) based on SF-75’s. Federal SF-50 forms, resumes, and DD-214’s. Per direction from higher level specialist made corrections to SCD dates on personnel actions. Request/Provide OPF, SF-75’s, pick-up SF-50’s, and other employee information from/to other Federal agencies, and provides employment verifications.

General File Room Clerk IV: 02/2008- 09/2012

Data Solutions Technology, Lanham, MD

Responsible for gathering and scanning information ( i.e.; benefit forms, personnel actions, awards, security clearances and other documents pertaining to that employee) into an employee’s official personnel folder which is maintained through electronic official personnel folder (eOPF) for as many as 3,000 employees. Maintain the logging system for incoming personnel actions and awards by using Access then disseminating it to the appropriate HR Specialist. Conducted verbal and nonverbal employee verifications by reviewing a present or past employee SF-7 5 by using DOE Employee Data Repository web base. Requested/Provided Official Personnel Folders (OPF), SF-52 Information. Generated and distributed within grade notices 75’s, pick-up 50’s and other employee information to and from other federal agencies. Completed a time sensitive project for the Deputy Director, in which several Position Descriptions had to be pulled and updated. Prepared the appropriate documents for the New Employee Orientation (i.e. SF- 61). Supervised 15 Student/File Clerks to maintain and update the Accession list to be distributed to security for badging. Created a tracking system using Microsoft Access to communicate with the Conference Coordinator to ensure the conference rooms are set up properly. Processed personnel actions in the Corporate Human Resources Information System (CHRIS) for promotions, reassignments, details, transfers, accessions and excepted service appointments. Edited errors and made any necessary changes to personnel actions. Assisted HR Specialist to enter and update SF-52 information in CHRIS’ SF- 52 tracking information. Compiled personnel forms, benefit forms and employee information into OPFs and merge transferees’ OPF data into current DOE OPF. On a regular basis, filed and maintained personnel actions and employee documentation in OPF for employees in assigned program areas.

Program Support Specialist: 07/2005-02/2008

Office of Contracting and Procurement, Washington, D.C.

Process monthly expense reports supporting documents and budget code indexes.

Managed the department budget and performed general accounting functions.

Responsible for direct business relations and inquiry responses from DC agencies.

Demonstrated effective customer service techniques with internal and external customers.

Developed and maintained excel spreadsheets to manage the allocation of funds within the spend budget. Assisted with the orientation and training of new employee. Experienced problem solver with the ability to resolve disputes to customer satisfaction. Assisted with maintaining the Service Level Agreements of the organization.

Staff Assistant: 05/2000-01/2003

Christian Care Incorporated, Prince Frederick, MD

Performed general administrative duties including the management of the internal and external mail.

Scheduled appointments and maintained accurate up-to-date confidential client files. Composed and edited correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies. Prepared, transcribed, and distributed agendas and minutes of meetings.

ADDITIONAL SKILLS

Ethics- May 2006, Conversational Spanish I- December 2006, Fundamentals of Writing- August 2006

English and Grammar Usage- August 2006, Small and Local Business Development- September 2006

REFERENCES AVAILABLE UPON REQUEST



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