Customer Service Representative
Resume:
Tami Moore
Atlanta, GA *****-4125
ad1n2o@r.postjobfree.com
OBJECTIVE
To obtain a position that showcases my skills and abilities which have been developed for more than 20 years in customer service, support, technical, administrative, and supervisor management within a call center environment. QUALIFICATIONS
● Proficient use of Microsoft Office Suite and thorough knowledge of office procedures
● Able to type 40+ wpm and over 10,000 kpm in ten key
● Attention to detail, ability to problem solve, and self-confident
● Competent, efficient, and flexible when completing tasks with few or no errors WORK EXPERIENCE
Teleperformance, Work At Home 11/01/22 - 01/13/23
Technical Support Specialist
● Handle customer inquiries and complaints
● Provide information about the products and services
● Troubleshoot and resolve product issues and concerns
● Document and update customer records based on interactions
● Develop and maintain a knowledge base of the evolving products and services State of MN, St. Paul, MN 8/2005 7/2007
Administrative Assistant
● Provided support for HSEM administered grant programs
● Ensured that all grant are properly assembled, distributed, recorded, documented and executed
● Provided grants analysis work for HSEM grant programs Qwest, St. Paul, MN 11/2004 3/2005
Sales Consultant
● Handled high volume incoming calls from business customers
● Accommodated customer request, inquiries, and complaints regarding new and existing telephone service
● Processed check and credit card payments as well as answered billing questions
● Scheduled service appointments due to technical issues
● Promoted products and services for potential customers Comcast, St. Paul, MN 6/2002 3/2004
Customer Account Executive
● Handled high volume of incoming telephone calls
● Accommodated customer requests, inquiries, and complaints regarding new and existing cable, high speed internet, and digital telephone service
● Processed check and credit card payments as well as answered billing questions
● Scheduled service appointments due to technical issues
● Promoted products and services for potential customers US Bank, St. Paul, MN 2/1998 2/2002
Assistant Manager
● Supervised and coached 20 customer service representatives to ensure company guidelines were met
● Recorded and monitored random calls to maintain quality assurance
● Generated daily, weekly, and monthly status reports, maintained time sheets, and processed bi monthly payroll
● Interviewed potential candidates, attended staff meetings, and enrolled in various training classes
● Handled escalated calls from irate customers and assisted with phone coverage when service levels were high
EDUCATION
Highland Park Senior High,
St. Paul, MN
● Received diploma in general studies and accounting Saint Paul College,
St. Paul, MN
● Completed some coursework for accounting
Globe College of Business,
Oakdale, MN
● Completed some coursework for accounting
VOLUNTEER EXPERIENCE
Central MN Legal Services,
Minneapolis, MN 10/2004 11/2004
General Office Assistant
● Completed two weeks of job readiness training
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