Customer Service Sales Representative
Resume:
CARMEN DE JESUS
Canandiagua, NY 14424
**************@*******.***
SUMMARY
Resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge of administrative and office procedures. A fast learner who can absorb new ideas, experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
SKILLS
Full Bi-lingual competency in the Spanish and English Languages, including translations, interpretations.
Excellent writing skills in both languages.
Strong organizational skills
Telecommunications Customer Service Skills
Ability to develop and implement strategies and plans
Computer literate, including proficiency in Microsoft Office, and Word
PROFESSIONAL EXPERIENCE
BMA/ LUMA
2021- Present
Translator/ Interpreterhttps://www.canada.ca/en/security-intelligence-service/corporate/csis-jobs/available-jobs/foreign-language-communication-analyst.html
Serve as direct translator of Spanish/English language, between crews, supervisors, and foremen.
ADECCO- JACKSONVILLE, FL
On- boarding Specialist 2021
Communicating company position details to new hires, before start date, gather necessary paperwork. Facilitate company’s onboarding procedures before start date.
US AUTO CREDIT- JACKSONVILLE, FL
Inside Sales Representative 2018- 2020
Work, in a fast -pace environment focus on performing excellent customer service standards, responsible in handling auto dealers inquiries promptly and effectively, in a team-oriented environment. Build rapport to achieve a successful application as well as help maintain, excellent communication standards between underwriter/dealer.
SPRING HILL SUITES MARRIOT HOTEL-JACKSONVILLE, FL
Housekeeping Supervisor 2015-2018
Directing Housekeeping staff to ensure a high standard cleanliness of all areas.
Providing excellent standard of customer service, by understanding and clarifying guest concerns. Inspections, inventory. Supervision of staff to maintain a high standard ambience.
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AMBER LANGUAGE CENTER- PUERTO RICO.
Owner & Director 06/12- 10/2014
Contributed to the strategy and business model for the product line. Planned, coordinated daily operations of the organization. Reviewed sales prices and operating costs.Managed the day-to-day tactical and long term strategic activities within the business. Interviewed, hired and trained new hire. Developed course plans to meet academic, intellectual need of students.
INLINGUA, PUERTO RICO
Office Manager 09/1993 – 06/2012
Managed daily operations of a demanding office.Efficiently supervised, trained, staff.Reports, document preparation, Accounts/ Receivable- Accounts /Payables. Preparations of workflow schedules, and planning,customer service obtaining and allocating resources, management and improvement of internal process, implementation of procedures and policies. Interpretations/translations.Orientations/Presentations of product.Evaluations of students.Market and sales of classes.
DUPONT PHARMACEUTICALS, PUERTO RICO
RECEPTIONIST/ADMINISTRATIVE ASSISTANCE 02/1990 - 09/1993
Reception area, greeting visitors,in- person, phone request for information. Assisted HR Dept. in clerical functions, preparation of conference rooms. Maintained reception area in a neat organized atmosphere.
ACCOMPLISHMENTS
Maintained company’s marketing revenue, obtained corporate contracts increasing company’s assets for over 17 years. Developed and implemented company’s first employee manual outlining all proper business procedures and office policies. Instruct illiterate persons in how to learn to read and write.
EDUCATION
Harding College – Youngstown, Ohio
Business Degree
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