MC

SKILLS

INTERPERSONAL

COMMUNICATION:

Has worked in a myriad of tough

environments where listening,

talking, and resolving issues was

critical. highly empathetic and

relational with the ability to hear

and resolve complex issues.

PLANNING & ORGANIZING:

Identifies and gathers

appropriate resources,

thoroughly researches

background information,

develops strategies, thinks

critically to solve problems, and

manages projects effectively.

CASE MANAGER:

Adept at managing multiple

cases and priorities at any given

time. Skilled at working with the

legal system and community

resources to achieve the greatest

results for my clients.

MELANIE CANTELMO

CUSTOMER SERVICE & SOCIAL WORK

EMAIL: ad1n22@r.postjobfree.com

PHONE: 480-***-****

EXECUTIVE SUMMARY

I am an accomplished and practical professional with over 10 years of experience in successfully developing, implementing, and managing Evidence-based programs (EBP’s) specific to child safety, wellness and mental health. I work collaboratively while leading a team of professionals, assessing risk factors adeptly, and making recommendations to ensure smooth execution of operational activities. Additionally, I am a solutions-oriented team leader with a commitment to continuous improvement, a proven ability to prioritize and analyze multiple projects, and experience that leads to operational success. I aspire to help people in need and make process improvements to benefit families and children. EXPERIENCE

CHILD DEVELOPMENT PARTNER • COMMUNITY SERVICES FOR CHILDREN • DATES FROM 02/2022 TO PRESENT.

Actively Managed 12 cases at any given time. Delivered weekly comprehensive Evidence-based services to children and families in their homes. Provided individualized education on prenatal and child development, parenting while promoting a healthy family lifestyle. Partner with parents to provide activities, experiences and resources that support healthy births, children ready to learn and stable families. Provide bimonthly classroom experiences for children and parents to support positive interactions. Promote parents as their child’s first and most important teacher. Model and support positive, nurturing parent- child relationships. 2

FLOOR MANAGER • CIGARS INTERNATIONAL • DATES FROM

02/2021 TO 12/2022

Providing first in class customer service and sales leadership to Cigar International’s retail audience. Main duties include, but are not limited to Merchandising, product knowledge, customer sales and notification through our social media channels, and working our POS. In my role I actively looked for new ways to improve our process, engage our audience, grow our events and develop a robust social media program.

ONGOING CASE MANAGER • AZ DEPARTMENT OF CHILD SAFETY • DATES FROM 09/2019 TO 04/2020

Managed 20-30 cases of child abuse and neglect. Investigated any additional reports of abuse or neglect through interviews with key people, including children, parents, relatives, teachers, officers and or medical professionals. Collected documentary evidence such as medical reports, arrest records and court filings. Planned and coordinated evidence-based programs and services to help children and their families. Provided referrals for drug treatment programs, counseling, psychological testing, and any additional services that are needed. Set up foster care services and assisted in finding an adoptive home when needed. Wrote monthly court reports and testified in court as needed.

FAMILY SUPPORT SPECIALIST• ARIZONA’S CHILDREN ASSOCIATION

• DATES FROM 8/2018 TO 7/2019

Provide case management and coordination to families involved with the department of child safety. Services include reunification, placement stabilization, family preservation intensive and family preservation moderate. Specializing in SENSE (substance exposed newborn) cases and birth-5 development.

CUSTOMER SERVICE AND SOCIAL MEDIA MANAGER• FORD ON FIFTH CIGARS • DATES FROM 11/2016 TO 08/2018

Assisted in managing the website and online orders. Handled all customer service complaints in store and on social media. Promoted all sales, events, and upcoming promotions through various social media sites and in store advertising. Merchandised and organized store inventory and assisted with the POS database. Made weekly schedules for employees and assisted in 3

employment management. Assured product and verbiage was FDA compliant.

CUSTOMER SERVICE AND SOCIAL MEDIA MANAGER• HILAND’S CIGARS • DATES FROM 08/2015 TO 07/2016

Merchandised all tobacco products, imputing the product into the POS system and displaying it on the shelves. Developed and implemented online marketing which included emailing customers, Facebook promotions and blog posts. Completed and fulfilled online orders. Handled all customer service related issues. Maintained a monthly budget for purchasing new product. Met with sales representatives to purchase sales and plan events. CUSTOMER SERVICE AND SOCIAL MEDIA MANAGER• CIGAR KING & AZ FINE TIME • DATES FROM 11/2015 TO 03/2016

Cigar King and Arizona Fine Time is one of the best selling high end online retailer in Arizona. The goal of this job was to grow the market for luxury online sales and increase revenue utilizing social media platforms. The team utilized YouTube, Pinterest, Instagram, Twitter, and Facebook to grow sales by 75% in a short 5 months. The team developed effective giveaways that drew in over 2,000 person reach. The team coordinated luxury events with various high end spirit and wine companies. Implemented and promoted successful high end events at Sanctuary Resort, Hotel Valley Ho and Capital Grille. Utilized local and online influencers to promote the product.

TEQUILA REPRESENTATIVE • SENOR RIO TEQUILA • DATES FROM 10/2014 TO 05/2016

Senor Rio Tequila is a luxury sipping tequila exclusively distributed by Total Wine and Spirits. Ran Tequila tasting events at various Total Wine locations and checked on the stock levels at their store. Develop positive relationships with the employees and managers at each location. Educate customers and consumers about the tequila and positively promote the brand during all events.

SPECIAL EDUCATION PARA PROFESSIONAL • SAN TAN CHARTER SCHOOL • DATES FROM 10/2014 TO 05/2015

Implement groups for students with learning disabilities. Direct small and large math groups to increase student's math skills. Meet one on one with students to work on their IEP goals. Develop games and activities to help students learn sight words and CVC 4

words. Create a safe environment for students with autism to increase their social skills.

YOUTH AND FAMILY SPECIALIST • JEWISH FAMILY AND CHILDREN SERVICES • DATES FROM 05/2010 TO 05/2012

The youth and family specialist worked with children ages toddlers through teens offering a variety of services that varied from case management, assessments, crisis intervention and coping skills. The job requires managing a large caseload of clients and determining the amount of visits each client requires based on their immediate needs. The youth and family specialist coordinated between parents, foster parents, therapists, psychiatrists, and teachers to offer an additional level of support. EDUCATION

BACHELOR OF ARTS IN EARLY CHILDHOOD EDUCATION, MINOR IN PSYCHOLOGY • 08/2007 • OTTAWA UNIVERSITY

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