David Oswalt

Hearing Health Care Professional, Trainer - HEARING HEALTH CARE CLINICS / HEARING

INSTRUMENT Manufactures

Maricopa, AZ 85138

ad1n1u@r.postjobfree.com

+1-952-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Hearing Health Care Professional, Trainer

HEARING HEALTH CARE CLINICS / HEARING INSTRUMENT Manufactures 1988 to Present

1988 to Present

To work with accounts and their staff in learning the material for their state licensing exam or the material to pass the National Board Certification in Hearing Instrument Sciences exam. Having also, to work with accounts and their staff in learning hearing instrument product, modification of hearing instruments, fitting protocols along with office procedures. Worked with customer service departments of hearing instrument manufactures on product, how to deal with accounts and set up manuals on the forms that were used.

• Director of Training for Zounds, in charge of company wide training, CEU's, Webinar courses and helping the company raise their closing rate, while lowering credit return rate. Also, helping with hard to fit patients from our franchisees and company owned offices, plus training on fitting strategies.

• Having trained over 4,500 students, with a 90%+ national passing rate on state licensing exams and close to 98% on the NBC-HIS exam

• Having built a training program on 26 different subjects, training manual, training exams and PowerPoint slides

• Designed a CD with 280 hearing health care forms, along with 20 PowerPoint slide presentations

• Spoken at over 40 state conventions on a variety of topics ranging from audiogram interpretation to pathology to fitting protocol to cerumen management

• Been licensed in 24 states

• Former Education Training Manager Starkey Labs, MN

• Former Manager of Outside Reps for Starkey Labs, MN

• Former Manager of Outside Training Reps for NU-EAR

• Director of Education and Training NU-EAR

• Director Hearing Instrument Certification Institute

• President Total Hearing Marketing Concepts

• Administrator & Proctor for NBC-HIS Exam 40+ times

• Taught College for 5 years

• Having been Certified in Practice Management by "the College of American Medical Practice Management" to make sure office's are within Federal, State, Medical and Audiologic compliance

• Being the Director of Education for a hearing instrument manufacture gave me the responsibility for product training for their accounts, combined with being in charge of all of the outside rep's. Part of my duties was to organize one on one, office, multi-office, state and regional meetings on the subjects that were needed.

• Having worked in the Center of Excellence for Starkey as a Expert Fitter for four years did give me the refined capability to work with up to 600 patients a month. Showing that I can work with not only a heavy patient caseload, but also some of the hardest to fit patients from all over the world.

• Having been in private practice myself for 30+ years and licensed in 24 states, gives me a different and unique view on the needs of both the patient and Hearing Health Care Professional HEARING HEALTH CARE CLINICS - Maricopa, AZ

1976 to 2016

85138 952-***-**** (cell)

Career Track - Continued

ACCOUNT EXECUTIVE

HEARING HEALTH CARE CLINICS

1988 to 1992

1988 to 1992

• As an account executive it was my responsibility to be a combination sales person, trouble shooter and act as a liaison between the account and Starkey. I collaborated work and effort with that of the customer service department and that of the outside rep's, to build an inner department relationship and show a united front to the account. Not only did I build my account base, market share, but did personal visits to help the account work with hard to fit patients. By making these personal visits I was able to field questions from both the account and their patient base and in doing so counsel the patient and train the account on the newest circuits and fitting protocols. I helped and developed client specific marketing communications, advertising and public relations plans Education

Bachelor of Arts

Denver Baptist Bible College

Skills

• Law Enforcement

• Military Experience

• Security

• Analysis Skills

• Event Planning

• Public Relations

• Presentation Skills

• Account Management

• Marketing

• Research

• Sales

• Process management

• Quality Assurance

• Program Management

• Intelligence Experience

• DoD Experience

• Motivational interviewing

• Teaching

• Budgeting

• Data collection

• LMS

• SharePoint

• Computer networking

• Process improvement

• Salesforce

• Customer support

• E-commerce

• Analytics

• CRM software

• Curriculum development

• Supervising experience

• Training & development

• Logistics

• English

• Microsoft Excel

• Computer literacy

• Microsoft Office

• Classroom experience

Military Service

Branch: Air Force

Service Country: United States

Rank: E-4

October 1971 to October 1976

I was a Security Police Officer and SAT Leader (SWAT). Certifications and Licenses

National Board Certified in Hearing Instrument Science July 1984 to January 2021

I have taught over 4, 500 people to pass their National Board and State Licensing exams. I have for over 30 years how to run and grow their offices and clinics. Secret Clearance

Top Secret Clearance

Additional Information

Dynamic. Personable. Experienced. Maximizer. Dependable. Customer / Patient Focused. Trouble Shooting, Problem Solving, Work with Hard to Fit Patients. Planning. Analytical Skills. Accomplished National Public Speaker. Customer Service Experience. Experience using Microsoft Word, Microsoft Excel and Microsoft PowerPoint.

Contact this candidate