Cicily S. Sims

**** *******

St. Louis MO *****

314-***-****

ad1n1e@r.postjobfree.com

Assistant Manager

Family Dollars

Nov 2015 - Current

Provided swift resolution to customer, ultimately managing a high-volume workload within a deadline driven environment:

Interface with customers via inbound calls or in person for the purpose of resolving routine problems with products or services

Listen attentively to customer needs and concerns; demonstrate empathy

Performed cash handled duties, such as deposit, bank transaction, and issuing money to the “CSR”

Recommend, select and help locate or obtain merchandise based on customer needs and desires

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests

Effectively transfer misdirected customer requests to an appropriate party

Occasionally use decision-support tools to answer questions

Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking

Offer solutions to issues that are often non-standard/non-routine and require some clarifications

Customer Service Rep / Collections

Verizon Credit Verification Center, GC Services

May 2013 - Jun 2014

Worked as a Rep in a challenging environment, contributing enthusiasm, dedication, and good work ethics, combined with a desire to utilize my customer service skills:

computer programs for computer use

Customer Service / Cashier

Popeye 's

Jul 2009 - May 2013

Served restaurant customers with a professional attitude – Received orders, served food/drinks and collected payment:

Accepted customers food and drink orders

Operated cash register and handled monetary transactions

Prepared customer orders and ensured food was received in a timely manner

Performed lobby checks to keep business presentable

Education

University of Phoenix

Bachelor of Business Administration - BBA Business and Administration

2013 - 2016

This degree creates a picture for future management roles in a host of different organizations. Also I in-took the business side to one day become an entrepreneur

Met Center

Diploma of Science Life Science

2008 - 2008

I was basically trained on an entry-level, career oriented employment in Life Sciences. The class consisted of an intro to biology, intermediate to advanced math, and computer skills. This prepared me to obtain a professional position as a, lab technician and the option to continue my training and studies.

Vatterott College

Associate's Degree Medical Assistant

2003 - 2006

I learned front and back office education which consisted of…. me receiving hands-on training regarding medication mathematics, medical writing, clinical instruments, electrocardiograms, and radiology procedures etc.

Forrest Park Community College

Basic Studies

2001 - 2002

Just continuing my learning from high school

Additional Skills:

Organize and set priorities for projects and programs

Provide time management for leaders and team members leveraging their time to benefit the company (updating calendars, scheduling meetings, preparing communications

Draft letters, memos, and emails for communication

Proofread and edit documents and online material for the best quality for production using MS Word, MS PowerPoint and MS Excel

Pay close attention to details in production and completion of material

Process large volume of department expenses and vendor invoices

Develop and implement efficient processes to improve administrative processes tasks

Strategic planner able to move visions into reality

Maintain spreadsheets and reports, gathering data for monthly measures

Provide administrative support to team members and department

Worked efficiently and independently with little supervision

Maintain a positive attitude in fast paced environment

Reference Upon Request

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