Summary

Quality oriented professional with *+ years of experience of conflict resolution, customer communications and a passion for growth.

I think on my toes and have a deep desire to help others. I am aiming incredibly high, in hopes of changing the path for my future.

Education

Data Analytics

Merit America • Johnson City, TN

03/2024

Currently enrolled to begin October 31, 2023.

Medical Billing and Coding

American National College • Bristol, Tn

10/2009

3.71 GPA

Experience

Residential Counselor

Mountain Youth Academy • Mountain City, TN

07/2023 - Present

The facility is for children, ages 5-17, that had been through traumatic events and are either waiting on a foster home to open up or approval to go back home or with a relative. At the beginning of each shift, 2 Residential Counselors are assigned per dorm, divided by age and birth gender (12 children max per dorm; 7 dorms in total).

Throughout the shift, both RC's help the children with their daily routine on dorm and in school during the day. We observe and document several things in 15 minute increments, such as: actions and mood; food/drink intake; hygiene and chores; 1:1/group therapy; phone calls; sleep patterns/positions; and morning, afternoon and evening medication intake with nursing.

Make their temporary home feel like a safe space. Keeping things light and fun, but also being there anytime they need you, creating trust, comfort and the structure most of them have never had. Market Associate

Grassy Key Marina Market • Marathon, FL

03/2023 - 05/2023

Worked while on vacation as a marina market associate. Stocked and organized shelves.

Did routine inventory.

Helped customers with boat and jet ski rental information. Used cash register and POS system.

Ordered needed items for the market.

Sarah McCourry

ad1n19@r.postjobfree.com / 423-***-**** / 1319 Bell Ridge Road, Johnson City, Tennessee Associate Producer

Aflac • Johnson City, TN

09/2022 - 03/2023

Researched local businesses.

Run them through database to make sure that they don't already have Aflac. Connect with clients, build rapport and follow up. Set appointments, schedule meetings, map route for prospecting. Enroll new clients.

Assistant Manager

Conima Estates • Remote

10/2020 - 10/2022

Respond to new client inquiries via telephone and email. Organize company meetings/conferences.

Build and maintain excellent rapport with clients. Provides customer service and am involved in training new team members every 4-6 months. Customer Service Representative

Accenture • Remote

06/2021 - 07/2021

Handled customer inquiries, answered questions, and resolved problems involving unemployment benefits in a timely manner

Created a new customer database by entering customer information into database. Customer Service Representative

Conduit Global • Remote

06/2020 - 12/2020

Worked remotely, scheduling transportation for eligible healthcare members to get to and from non- emergency medical appointments.

Greeted customers and managed accounts.

Handled reservations.

Resolved customer issues.

Booked appointments for clients.

Responded to inquiries and issues.

Remote Administrative Assistant

Symmetry Financial Group • Remote

03/2019 - 04/2020

Worked remotely as a part time Administrative Assistant for a private insurance company under Symmetry Financial Group. Contacted families that requested life insurance information. Organized and sorted through various documents and online files. Developed and updated spreadsheets and databases to track, analyze and report on performance/ sales data. Provided administrative support.

Scheduled appointments and important events.

Directed incoming/outgoing calls.

Customer Service Representative

Advanced Call Center Technologies, LLC • Johnson City, TN 03/2019 - 05/2019

Handled high call volume in Rentention Department. Resolved customer issues.

Input information into database.

Inspection Technician

Koyo Bearings North America • Telford, TN

12/2011 - 02/2014

Inspected ball bearing parts for flaws or defects. Prepared bearings for next stage of packing.

Used computer/scanning/printing devices for labeling/packing process. Title Clerk

Johnson City Honda • Johnson City, TN

08/2008 - 02/2011

Prepared proper paperwork for vehicle's title and registration. Operated office equipment such as fax machines, copiers, phone systems and credit card machine. Used computers for spreadsheet, word processing, database management and other applications to provide information. Took messages and scheduled appointments.

Filed and maintained records.

POS transactions for serviced vehicles or down payments. Skills

Microsoft excel, Communication skills, Leadership, Customer service, Communication skills, Time management, Computer literacy, Documentation review, Microsoft word Languages

English

Certificates

Google Foundations: Data, Data Everywhere Certificate

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