PAMELA ELUMELU ONEAL

Mobile: 404-***-****

Email: ad1n0m@r.postjobfree.com

Personal Profile:

I am a proactive, efficient and driven Client Service Executive and administrative assistant with over 5 years experience of delivering exceptional client service and key clerical support to internal teams, customers and other stakeholders in fast paced and deadline driven environment. I have an excellent analytical and peoples skill which enable me to analyze tasks and bridge the gap between businesses and its customers.

I am committed to achieving desired results in line with organisational vision and direction; interact and communicate effectively across boundaries using influencing and relationship building skills .I am an excellent team player with the ability to work on my own initiative as well as enthusiasm to learn new work processes with the ability to grasp quickly.

I am interested in working with an organization where I can effectively contribute to the attainment of its goal as well as enhance my current skills and develop new ones.

Education & Training:

2010-2012. University of wales MBA Finance Distinction

2003-2008 OlabisiOnabanjo University BSc. Accounting - Grade: Second Class

2002 GCSE O’Levels 6 Grades A-C including Maths & English

Academic achievement:

2011 Holborn College UK -Academic Excellence Award

Skills: Ms Word, MS Excel&Ms Outlook

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Professional Experience:

FS OLA LOGISTICS. Marietta March 2020

Customer Service Representative

Served as first point of contact for clients transportation questions .

Handled high volume of inbound calls daily

Handled outbound calls as the need arises.

Handled ride assist activation.

Ensured accurate trip data input.

Received and documented customer concerns while ensuring all relevant information is correct.

Worked with a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying and canceling customer reservations.

Escalated unresolved customer grievances to designated department for further investigation and resolution.

Atlanta Resources People Inc. August 2018 – Feb 2020

PROJECT CLERK-

Serves as the first point of contact to workers and compile Master list of all workers daily.

Ensure job notes, class codes and per diem are accurately documented

Accurate time keeping of workers as they move from building to building

Compile master list at the end of the day with end time and totals fully calculated.

Scan and email time sheets to the head office in Atlanta to issue checks to subcontractors.

Maintain accurate filing system of all paper works for future references.

Take phone calls and messages from owners as regards progress level of construction work on their homes

A point of contact between home owners, project manager and supervisors as the need arises

Disseminate information from management to workers as the need arises.

Hand out hotel room keys, face masks, T shirts and water to workers

Assets & Resources Management Life PLC Lagos Jan 2015 - June 2018

Living Benefits Advisor

Generating the list of prospective clients.

Carry out need analysis and advise clients of suitable ARM life’s insurance policies.

Seek out new client and develop cliental by networking.

Explain features, advantages, disadvantages of various products of the company to promote sales.

Ensure fulfillment of all underwriting conditions in connection with product sold such as medical examinations and accurate completion of proposal forms.

Calculate premiums and establish payment methods on proposal form.

Facilitate renewal policies.

Attend meetings, programs and seminars to learn about products and sales techniques.

Playing major role in management restructuring exercise and meeting the organizational targets.

Little Brook Hospital NHS TRUST UK May 2014 – August 2014

Assistant Administrator

First point of contact to visitors and clients via face to face, email and telephone and dealt with general enquiries by transferring calls or email appropriate departments

Data input of S17 forms on S Drive and scanning of observation sheets for uploading unto RIO

Updates vehicle spread sheet and staff contact lists respectively on MS Excel

Monitor the meeting room and appointments calendar via MS Outlook

Set up meeting rooms during managers hearings and Mental health review Tribunals and update all paper work of patients accordingly

Maintain confidentiality of patients details

Managed post trays for internal, outgoing and outstanding post as well as post run during handover.

Log calls to helpdesk reporting maintenance or IT issues and document details and job reference number in the helpdesk folder

Managed staff and visitors’ log sheet

Ensured security measures are kept according to Trust standards by carrying out keys, pits and fob checks

Carry out other ad hoc admin and clerical duties as the need arises.

Kent & Medway Psychological Therapies (KMPT) UK

NHS TRUST September 2013 – February 2014

Administrator

Welcomed visitors and service users in courteous manner and check contact details up to date ensuring they are signed in to the premises in adherence to health and safety policy.

Data entry using excel spreadsheet and client database such as Central Waiting List and respectively.

Handled patients confidential records

Liaised with internal and external colleague or team member including with GP’s surgery for missing information.

Answered calls and enquiries from service users prioritizing urgency and referring to most appropriate person.

Ensured standards are adhered to in terms of all communications and timescale when answering the phone, the message to the caller and promptly redirecting where appropriate

Provided reception cover in absence of receptionist by operating the switch board system to transfer calls to departments.

Created files and tracer cards, find missing files and ensured manual and computerized filing systems are accurate and up to date

Provided Administrative support to my team and other departments when required.

Talk4 Communications Ltd UK October 2011 – August 2013

Client Service Executive

Management of key business customer accounts and ensured the agreed service level agreements are met. Periodic review of services offered to the customer to ensure they are achieving the highest level of benefits possible.

Worked with the Telecoms deployment team to formulate support processes and procedures to facilitate the company’s expansion to the EU and Africa.

First point of contact to clients via phone and e-support in line with the defined support process with a strong focus on delivering exceptional client service

Logged all cases and assure correct comprehensive data to allow for report analysis.

Dealt with business customers’ enquiries over the telephone and in face-to-face meetings.

Handle high volume of low to medium complex customer service requests and incidents, escalating requests/issues to 2nd /3rd level support when first contact resolution is not achieved

Provided business development support to the marketing team by formulating processes for advertising campaign response and follow up.

Documented process and procedures and maintained the document logs.

Ensured all internal and external communications/briefing material were reviewed and signed off

on request.

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