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Customer Service Case Manager

Location:
Milton, FL, 32570
Posted:
December 03, 2023

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Resume:

Jennifer Jimenez

Milton, FL *****

ad1n0f@r.postjobfree.com

850-***-****

A hardworking and reliable. Focused on going above and beyond to support the team and serve customers. Trained in Customer Service and offering top-notch abilities. Motivated to continue to learn and grow as a professional.

Authorized to work in the US for any employer

Work Experience

Home Health Aide

HomeCare - Milton, FL

January 2016 to Present

Kept home areas clean and neat by cleaning up spills, changing out linens and washing dishes. Supported patients throughout treatments and prescribed exercises. Discussed care problems with the supervisor or case manager to find the best solution. Updated patient records with observations made during daily care. Helped patients into and out of beds, baths and automobiles with skilled mobility support. Regularly checked patient vital signs, including pulse, respiration and temperature, to identify problems.

Assisted clients with daily living needs such as shopping for groceries and preparing healthy meals. Maintained the personal hygiene of each patient with regular bathing and grooming. Consulted with customers to understand their desires and suggest the best products to meet their needs.

Packer

Hom/Ade Foods Inc - Milton, FL

July 2014 to January 2016

Measured, weighed and counted products and smoothly set up the containers to hold each item. Kept work areas clean and neat, using hand tools and chemical solutions to remove thick accumulations.

Padded, sealed and secured containers to prevent shifting and damage. Prepared pallets of boxes for easy transportation across the warehouse and onto waiting delivery trucks.

Loaded items into package processing equipment to quickly fill cartons. Tracked the daily movements of incoming and outgoing shipments using an internal computer system, accessed through terminals and hand-held devices.

Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Kitchen Manager

Santa Rosa Correctional Institution - Milton, FL

September 2012 to July 2014

Estimated the ingredients and supplies needed to keep inventory at the optimal level. Kept food costs in line by minimizing waste and controlling the portions on each dish. Trained the team to safely and efficiently prepare food items for customers. Protected customers and the liability of the establishment by keeping operations in line with health codes.

Continuously classified and filed records to keep the system efficient and all information organized. Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.

Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Kitchen staff

Sodexo - Milton, FL

August 2010 to October 2012

Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes. Weighed and measured ingredients to match the recipe's formula and achieve the desired consistency.

Created special dressings and sauces to complement prepared dishes, delighting customers with unique flavor combinations.

Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized.

Minimized the spoilage of prepared foods by properly storing items in designated containers. Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient. Took advantage of slow periods to prepare pre-made items such as fruit, vegetable and pasta salads. Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area.

Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks. Health Clerk

Santa Rosa County Health Department - Milton, FL

March 2007 to September 2010

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Continuously classified and filed records to keep the system efficient and all information organized. Delivered expert administrative support each day, including processing all of the paperwork, appointment requests and payments coming through a busy office. Education

Associate of Arts in Medical

Locklin Technical College - Milton, FL

August 2010 to May 2012

High School Diploma

Immaculata High School - New York, NY

May 1989

Skills

• Process payments (10+ years)

• Serve customers (10+ years)

• Recordkeeping (10+ years)

• Customer relations (10+ years)

• Trained in Salesforce (10+ years)

• Cook healthy meals (10+ years)

• Deliver exceptional care (10+ years)

• Customer service (10+ years)

• Maintain health code standards (10+ years)

• Prepare food (10+ years)

• Kitchen Management Experience (10+ years)

• Residential Cleaning (10+ years)

• Meal Preparation (10+ years)

• Food Preparation (10+ years)

• Home Care (10+ years)

• Medical Records (10+ years)

Certifications and Licenses

Certified Nursing Assistant (CNA)

Drivers License

Additional Information

Bilingual . Completely fluent in Spanish.



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