KATHRINE HECK

PROFESSIONAL SUMMARY

Deta

to handle multip!

enges utiliz

problem-solving skills. Enc

ng manager and

analytical problem-solver with ta for t

n building, leading a

motivating, as well as excellent customer relations aptitude and

relationship-building skills. Proficient in using independent decision

making skills and sound judgment to positively impact company

succe

Dedicated to applying training, monitoring and morale

building abilities to enhance employee engagement and boost

performance

WORK HISTORY

Victim Advocate, 09/2021 - Current

Different Places, Muncie, IN

positive change

+ Attended interagency meetings and networked to create

community partnerships

Assisted clients in identifying community resources and connecting

with appropriate services.

Developed and maintained strong relationships with community

resources for successful referrals.

Evaluated clients’ social, emotional and psychological needs to

treatment plans

victims’ assessment of need

etings to coordinat

Assembly, Shipping and Receiving, Customer Service, 08/2021 -

10/2022

Express Employment, Muncie, IN

* Organized storage areas to optimize materials movements and

minimize labor hours.

+ Inspected merchandise and sent damaged pieces for repair before

shipment

+ Assisted quality assurance by inspecting items and removing

defective part

+ Received incoming shipments, compared cor

d records and transmit

‘0 proper

Owner, 04/2009 - 08/2021

Color Pros

Professional carpet cleaned

Paperwork

Advertising

Customer service

stimate

wrote invoice

+ Professional cleaned for income based housing

Managed large budgets, collaborating with other departments to

ate redundancies.

e shows and

with other bus

planni nd

ministration, accounting

nctions, purchasing, and bi-

ekly payroll to handle financia

needs

Managed day-to-day business operations.

Introduced new methods, practices, and systems to reduce

turnaround time

Trained and motivated employees to perform daily business

functions.

* Discovered areas of improvement by g

erating quarterly

operational and sales reports

d and sha

edca

mixing

Promoted building s

urity by locking doors and checking electric

appliances for safety hazards

Mixed water and chemicals in containers to prepare cleaning

solutions.

Operated buffers and burnishers to clean and polish floors.

Assisted with special facility events by preparing rooms, installing

decorations and transporting supplies.

Applied rub chemical solutions with hand brushes to carpets and

upholstery

* Identifie ains and

— ship

: i sand

tery

Store Manager, 02/2002 - 07/2010

Village Pantry Convenience Store

* Inventory

+ Schedule of employees

+ Trained new hires

* HR

+ Boost revenue

* Daily report

* Advertising

manager

Monitored and ordered s'

Respons

e for budget management

* Achieved sal

Handled customer inquiries and complai

Maintained proper product levels and inventory controls for

merchandise and organized backroom to facilitate effective

ordering and stock rotation

Observed each employee's individual strengths and initiated

mentoring program to improve areas of weakness

+ Handled probler istomer

* Recruited, hired, and trained initial personnel, working to establis

key internal functions and outline scope of positions for new

organizatior

Monitored daily cash discrepancies, inventory shrinkage and drive-

off

Trained and guided team members to maintain high productivity

and performance metrics

Reported issues to higher management with great de

4

Cultivated and strengthened lasting client relationships using

sue resolution and dynamic communication skills

ing into account custc

cols and cus:

Interacted well with customers to Id connections and nurture

relationships.

+ Supervised creation of exciti nerchandise displays to catch

attention of store customers.

EDUCATION

High school diploma, General Studies, 05/2000

Lewis Cass Jr-Sr High School - Walton, IN

CERTIFICATIONS

dandler

ADDITIONAL INFORMATION

+ Authorized to work in the US for any employer

© Muncie, in 47302

(Caer

{3} Perea teni treet

SKILLS

Eee aie eect)

Telemarketing

(eet turer eT

eu ty

etre eras

[elra t=\ete)

Peete eh]

Reco

(amet setter

Wer ar eerie

ect]

Rue

Creer

Erect eRe

[aero

DEEN

Payroll

eerie

Tet eae a

eee PRET uri

Nira]

PXecetan it]

Pee Msc ule

etl Rar eee

erlier

Negotiation

Ne eu a tse ta

Suen Cea NU)

Recruiting

PMCs

Office Management

ete Rercout

ere eer

EM ain}

(cue leloie Wacol aT

(etree Ua

erent uta

(eerie d eee] te)

Contact this candidate