Customer Service Specialist
Resume:
JOHNATHAN HOGAN
ad1mwo@r.postjobfree.com
Highly focused and hardworking service specialist with a stellar work ethic and outstanding customer service history. Able to work independently or as a member of a team. Flexible scheduling availability to include evenings, third shifts, and weekends.
EXPERIENCE
01/2013 – 07/2021
SHIFT MANAGER, Wendy’s Corporation, Atlanta, GA
Fast food preparation and assembly
Facilities and restaurant maintenance
OSHA, HACCP, and workplace safety
Cash handling
Customer service
Inventory management
Managed and supervised a 22- person team in the daily operations of a fast-food restaurant to include scheduling work hours, resolving conflicts as well as promotion, retention, and making salary recommendations.
Coordinated daily activities of processing revenue, keeping business records, collecting, and paying accounts, ordering, and purchasing supplies and food items.
Trained new and experienced employees on a regular basis as well as participated in ongoing, annual training as a manager.
Coordinated all deliveries of food and supplies to maintain regular operations.
Scheduled activities and equipment use with other managers, using information about daily menus to help coordinate preparation times.
03/2011 – 01/2013
CREW MEMBER, WENDY’S CORPORATION, ATLANTA, GA
Fast food preparation and assembly
Facilities and restaurant maintenance
OSHA, HACCP, and workplace safety
Cash handling
Customer service
Inventory management
EDUCATION
09/ 2001-06/2005
HIGH SCHOOL DIPLOMA, Lithonia High school, Atlanta, GA
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