ANURAG SINGH

Contact No.: +91-709*******

Email Id: ad1mu2@r.postjobfree.com

Address: H. No.1-8-518/A/33, Begumpet, Hyderabad-500003, CAREER OBJECTIVE:

To build a powerful career and reach the position where optimum utilization of my strength can use for a achievement of organizational goal and to work with a professional set up, where I can get good opportunity to face multiple challenges and sharper my skill.

WORK EXPERIENCE:

Working with MINERVA GRAND HOTEL as a Sr. FRONT OFFICE SUPERVISOR From 01st March 2021 to till date. KEY RESPONSIBILITIES:

Trains, cross –trains, and retrains all front office personnel.

Participates in the selection of front office personnel.

Schedules the front office staff.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Upholds the hotel's commitment to hospitality.

Monitor high balance guest and take appropriate action.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

Monitor all V.I.P’s special guests and requests.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log book and Guest feedback forms on a daily basis.

Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management. Worked with YASHODA HEALTH CARE SERVICES as a CUSTOMER EXPERIENCE DEPATRTMENT From 24th FEB 2020 to 25th FEB 2021

Need to handle the Patient complaint and request.

Need to escalate the complaint to the concerned department.

Need to follow up with the concerned department weather the Complaint got rectified or not. Worked with DREAM VALLEY GOLF & RESORTS as a Front Office Executive From 20th Feb,2019 to 10th Feb,2020

KEY RESPONSIBILITIES:

Pre-planning and handling with daily check – ins & check – outs of the day.

Daily rechecking and updating all the registration forms.

Assist in VIP’s arrival departure in absence of guest relation officer.

Motivates and maintains good staff relations.

Assist reception, business center, cashier, concierge and bell captain during they are busy.

Suggesting and up selling the rooms.

Check the registration cards of arriving guest and ensures all information should be field on each card.

Discuss all matters that needs to follow up with the next shift Manager.

Approved the working schedule for the front office attendants and submits them to front office manager.

To responsible for front office operation during the absence of Front Office Manager.

Understanding the hotel policy on guaranteed reservations and no – shows.

Check for proper billing instructions, correct rates mentioned with due authorization.

Coordinating with the guests for feedbacks.

Assist in sending guest messages.

Handles the guest complaints and other related problems and reports on the Assistant Manager’s log book.

Coordinating and managing communication between guests and staff and follow up to resolve customer concerns.

Assigns and Approves Duty roster for all front desk staffs.

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior.

Worked with KATRIYA HOTEL & TOWERS as a Front Office SUPERVISOR Hyderabad from 05th March 2018 to 10th January 2019.

KEY RESPONSIBILITIES:

Pre-planning and handling with daily check – ins & check – outs of the day.

Daily rechecking and updating all the registration forms.

Assist in VIP’s arrival departure in absence of guest relation officer.

Motivates and maintains good staff relations.

Assist reception, business center, cashier, concierge and bell captain during they are busy.

Approves and sign for allowances, paid out, etc., as required by front office cashier.

Follow up in credit check report, liaise with credit manager.

Suggesting and up selling the room

Discuss all matters that needs to follow up with the next shift Manager.

Approved the working schedule for the front office attendants and submits them to front office manager.

To responsible for front office operation during the absence of Front Office Manager.

Understanding the hotel policy on guaranteed reservations and no – shows.

Check for proper billing instructions, correct rates mentioned with due authorization.

Coordinating with the guests for feedbacks.

Assist in sending guest messages.

Handles the guest complaints and other related problems and reports on the Assistant Manager’s log book.

Coordinating and managing communication between guests and staff and follow up to resolve customer concerns.

Assigns and Approves Duty roster for all front desk staffs.

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior.

Worked with PVR CINEMAS as a DUTY EXECUTIVE OFFICER from 09th October 2017 to 28th January 2018.

KEY RESPONSIBILITIES:

Taking care of all the box office and concessionaire transaction

Handles the Patrons complaint and other related problems and reports. Worked with LUXOR PARK HOTEL (A Unit Of Sky Inn Services) as a Front Office Associate since 04th April, 2015 to 05th October, 2017.

KEY RESPONSIBILITIES:

Pre-planning and handling with daily check – ins & check – outs of the day.

Daily rechecking and updating all the registration forms and C forms.

Handling cashier audit of the shift.

Handling the telephone query.

Understanding the hotel policy on guaranteed reservations and no – shows.

Check for proper billing instructions, correct rates mentioned with due authorization.

Coordinating with the guest relations about feedbacks and VIP guest check – ins & check – outs & groups. PERSONAL SKILLS:

Willing to learn

Quick adaption of new environment

Responsible, handling pressure well

Relationship Building

Patient

Hard working

SOFTWARE KNOWLEDGE:

POS

IDS

ACEDEMIC RECORD:

Qualification Board / University Year Mark 10th Maxim High School 2013 66%

12th Narayana Junior College 2015 59.8%

BBA St. Mary’s College 2018 65%

PROFILE:

NAME : ANURAG SINGH.

FATHER NAME : KEDAR BAKAS SINGH.

MOTHER NAME : SHYAMA DEVI.

MARITAL STATUS : UNMARRIED.

DATE OF DIRTH : 27TH JUNE 1997.

NATIONALITY : INDIAN.

LANGUAGE KNOW : HINDI, ENGLISH & TELUGU.

DECLARATION:

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information. DATE:

PLACE: HYDERABAD

(ANURAG SINGH)

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