General Manager Performance Management

Joseph M. Ritchie

*** * ****** *****

San Tan Valley, AZ 85140 email: ad1mtk@r.postjobfree.com

Summary of Qualifications

Extensive experience in positions responsible for driving sales and profitability through performance management. Have held positions of increased responsibility over my 20+ year career at ARCO/BP. I consider myself a highly effective communicator, motivator and leader that has the ability to set strategies, build a strong team and achieve the goals promised to the organization. Top Performer consistently.

Employment Overview

Retired Present

British Petroleum (Formerly Atlantic Richfield Corp.) 2/93 – 6/2013

Houston. TX

Franchise Consultant 2/96 – Present

oBusiness Consultant for 16 Franchise Owners. Currently oversee 20 ARCO/ampm’s (convenience store & gas), 3 ARCO (Gas only).

oLiaison between Franchisees & ARCO developing Business plans for new and existing dealers.

oMaintaining the integrity of the Franchise agreements and protection of Company assets. Enforce agreements both PMPA and AMPM.

oResponsible for the execution & implementation of ampm Marketing Programs.

oEnsure compliance with State & Federal Laws.

oWork with all facets of the Company, from the Refinery to Distribution, Central Dispatch, Marketing, Sales Support, gasoline wholesale and retail pricing & Legal.

oOpened & Developed 11 new ARCO/ampm Franchise Facilities. Developed timelines with the construction engineer and field organization to coordinate the building, opening and promotional schedule for each new site.

oGrow sales through recommended retail gas pricing to Franchisees. Present monthly sales average 4.5 million gallons and 2.1 million ampm store sales.

Special Projects (PIC Coordinator) 5/95 – 2/96

oCoordinated the installation of Island/Cash Acceptors for all ARCO/ampm’s in 5 Western States.

Development Advisor 1/95 – 5/95

oResponsible for developing and implementing training programs for new and existing assistant managers, facility managers and field supervisors.

Field Supervisor 2/94 – 1/95

oMulti-unit supervisor for 15 Company owned sites.

oResponsible for all staffing decisions, sales forecast and overall profitability.

oEnsured compliance with all state and federal guidelines enforced Company policies and maintained controls.

Facility Manager 2/93 – 2/94

oResponsible for operating high volume sites. Dual managed.

oInstituted programs generating the highest profitability in the Company.

oAchieved bonus every quarter. Top Performer.

Previous Employment (San Francisco) 1979 – 1993

General Manager / Retail Chain Warehousing & Distribution.

General Manager / Food & Beverage

Self Employed / Limousines

Education

A.A. Business Management, Golden Gate University

Special Training

Seminars: Negotiating Skills, How to Become a Better Communicator,

Empowered Listening, Leadership from Within, Train the Trainer, etc.

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