Ceola Dunn

**** ****** ***** *****, *** Grove, CA 95624

(916) 271- 8115 cell; ad1mt1@r.postjobfree.com

OBJECTIVE – To secure a challenging position as a Customer Support / Operations utilizing my education and work experience while given the opportunity for personal contribution and professional growth.

SKILLS & ABILITIES

●Extensive customer/public contact with primary responsibility in managing.

●Ability to resolve customers’ accounts and collect on delinquent accounts

●Ability to negotiate to bring customers into compliance by way of payment arrangement and or taking legal actions (mechanics lien) with the courts

●Team player and great leadership skills

●Responsible and dependable

●Organized

KES Construction Assistant Manager, Elk Grove, CA (01/05/2015 – 02/17/2020)

●Assistant Office Manager, overseeing and maintaining inventory and statistics

●Performs various processing-related tasks which may include sequencing, search refile, file maintenance, mail delivery

●Monitoring customer account for payment and resolution

●Collect on balance due accounts

●Review accounts for payment arrangements

●Use of personal computer to research, resolves, and validates account or bank discrepancies to assist the customer or claimant

●Provides assistance to owner as needed on budget and cost

●Use good judgment in identifying and best solution in resolving customer accounts

VISTING ANGELS &, CARE PROVIDER, Sacramento, CA (10/01/2016- 11/15/2018)

●Provides assistance to patient

●Established strong relationships with clients and families to gain support and effectively achieve results.

●Ability to learn and master new concepts; positive work ethic, and commitment to providing unsurpassed service.

●Provides personal care services to elderly and developmentally delayed individuals while maintaining a safe, secure, and healthy patient environment by following standards and procedures at all times.

●Takes client vitals such as blood pressure, temp, and pulse

Planning and preparing client meals

Supports patient by providing light housekeeping to include dusting, washing dishes, vacuuming and laundry services.

Monitor client with self-administer medications. Includes reminding the client when to take medication

Records patient information in patient journal. Also, notifying nursing supervisor of changing or unusual conditions

Information Validation Section, Franchise Tax Board, Sacramento, Ca (02/18/2020-08/2020)

Process returns in a timely manner

Knowledge in Case Management(CM)

Knowledge in Tax Payer Folder(TPF)

Determine & take appropriate action to refer returns/ payments

Resolving Procedural issues

Examine Taxpayer records for accuracy, utilizing the return analysis

Knowledge of Personal Income Tax

Knowledge in Reflection(TI)

Process returns/payments, assess and/or cancel tax/penalties accurately and timely.

Knowledge of Return Analysis(RA)

Knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)

Ability to adapt to changing workloads and priorities.

Excellent communication skills, both verbal and written

Ability to work as an individual in a team

Analyze and use quick and good judgment to identify fraudulent returns

Verify taxpayers state income tax withholding claimed, resolve and re-associate taxpayer, create correspondence.

Perform duties effectively to meet production requirement

Business Entity Section, Franchise Tax Board, Sacramento, Ca (09/14/2020-Present)

Knowledge of LLC Returns

Knowledge of Reflection(BETS)

Knowledge of E-gateway, and knowing when a payment came in.

Knowledge in Case Management(CM)

Knowledge of Conversations in BETS

Process LLC returns in a timely manner

Knowledge of knowing when to send out bill or penalty

Knowledge of stuffing envelopes

Knowledge of working Block ID 0

Knowledge of Microsoft Office( Outlook, Word, Excel, PowerPoint, etc)

Ability to adapt to changing workloads and priorities

Ability to exercise good judgment and work with all levels of staff

Ability to work as an individual in a team environment

Knowledge in Taxpayer Folder(TPF)

EDUCATION

NATIONAL CAREER EDUCATION, CITRUS HEIGHS, CA

Diploma/Certificate in Medical Assisting, 2017

Sept 2016-June 2017

DR. BRIAN LEE, MD, SACRAMENTO, CA

Externship

May 2017-June 2017

LAGUNA CREEK HIGH SCHOOL, ELK GROVE, CA

Diploma

Aug 2011-June 2015

VOLUNTEER & COMMUNITY ACTIVITES

DAYCARE SACRAMENTO, CA

• Observe and monitor children’s play activities, sanitize toys and play activities and maintain a safe environment for children.

SECRETARY, BLACK STUDENT UNION, LAGUNA CREEK HIGH SCHOOL SACRAMENTO, CA

• Coordinated fundraising activities and events, scheduled meetings for executive officers to discuss club goals, and developed and facilitated leadership skills workshops.

References available upon request

Contact this candidate