Customer Service Property Manager

CLIA GRAVIN

**** ** **** ******, #*** Miami, FL *3147 305-***-**** ad1msr@r.postjobfree.com

CUSTOMER SERVICE/HOTEL & HOSPITALITY REPRESENTATIVE Highly skilled professional with over ten years of experience as a customer service representative. Competent team player with a proven history of being reliable, dedicated and works well under pressure with minimum supervision. Customer-oriented problem solver with an ability to adapt to new situations. QUALIFICATIONS AND SKILLS

Fluent in Spanish/English Excellence Customer Service FLMMIS/MED3000 Record Maintenance

Strong Communication Skills Accountability & Dependability EXPERIENCE

Richman Property Service Inc. Miami, FL 2022 - 2023 Assistant Property Manager

• Inspect property conditions and coordinate maintenance activities.

• Manage budgets, accounts, rent collections and tenant notices.

• Prepared lease agreements, income changes, interim reviews, and housing assistance payment adjustments.

• Report any problems or issues to the property manager. Franklin Johnston Group Miami, FL 2021 - 2022

Assistant Manager

• In collaboration with the Leasing Manager, oversees daily operations including collecting and scanning rental payments, interact with vendors and schedule work orders as well as other essential management tasks.

• Monitors apartment availability, manage, review and process new applications to ensures the wait list is accurate and up to date.

• Prepared lease agreements, income changes, interim reviews, and housing assistance payment adjustments.

• Fosters a positive and collaborative environment to promote and facilitate resident community meetings, events. McCormack Baron Management Miami, FL 2018 - 2021

Assistant Property Manager

• Supports and assists the Property Manager in overseeing and managing the financial and operational functions of the property.

• Verification of the certification for all resident files; all program related activities are in compliance with the rules and regulations of all federal regulations, Section 8, and tax credit guidelines.

• Prepared lease agreements, income changes, interim reviews, and housing assistance payment adjustments.

• Builds relationships with residents and locals within the community Ocean Spray Miami Beach, FL 2016 - 2017

Housekeeping:

• Responsible for the overall cleanliness and sanitation of the residents' rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.

• Monitor and maintain housekeeping supplies. • Clean and maintain housekeeping equipment.

• Respond appropriately to resident's special requests. Xtreme Home Remodeling Miami, FL 2014 - 2016 Front Desk Representative:

• Greet and welcome customers, answer questions and address complaints.

• Answer all incoming calls and redirect them or keep messages.

• Receive letters, packages etc. and distribute them to appropriate staff.

• Monitor office supplies and place orders when necessary. EDUCATION and CERTIFICATIONS

Granite High School

High School Diploma

2003

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