KIRANJOT

KAUR

OFFICE ADMINISTRATIVE

647-***-****

ad1msk@r.postjobfree.com

Etobicoke, ON M9W 4R8

CONTACT

To secure a position in finance and

customer service where I can grow,

maximize my customer oriented

experience, technical expertise,

problem analysis and problem

solving skills. Highly organized

individual with experience in

managing office operations. Skilled

in streamlining processes to

improve efficiency developing cost-

cutting initiatives and providing

exemplary customer service.

Thorough knowledge of Microsoft

Office Suite, office equipment and

business software.

CAREER OBJECTIVE

Office Administrator

TIME REVOLUTION, MISSISAUGA, ON

Supervisor

Tim Hortons

Shift Lead Manager

Subway, TORONTO, Ontario

EXPERIENCE

March 2021 - Present

Worked with functional teams to support variety of administrative tasks.

•

Prepared financial statements, reports, memos and other documents.

•

• Used Microsoft Office tools for analysis and communication.

• Handled logistics and coordination of company events.

• Established and maintained working relationships with stakeholders.

• Processed invoices, payments, and incoming and outgoing mail. Answered phone calls and managed inquiries from customers and vendors.

•

• Arranged and coordinated company business travel. Produced reports related to human resources activities such as

• hiring metrics, turnover rates and performance reviews. December 2015 - Present

Supervised, scheduled and trained staff in compliance with WHMIS and company policies

•

Increased Tim Hortons reputation by staffing a team in charge of enhancing its catering business

•

Identified deficiencies within operations to develop and implement

• enhancements and improvements across the team

Monitored financial operating results to ensure company sale targets and goals are exceeded

•

Provided exceptional customer service by accurately assessing their needs and recommending suitable products

•

Monitored, assessed and documented inventory stock levels to

• ensure customer satisfaction and retention

Delegated staff during strenuous hours to ensure preparation line is swift and effective.

•

May 2020 - January 2021

Resolved customer complaints promptly in a professional manner while maintaining high levels of service excellence.

•

Customer Service Manager

Walmart, TORONTO, Ontario

Monitored daily operations ensuring all tasks are completed in an efficient manner within specified deadlines.

•

Established processes for monitoring employee performance,

• ensuring compliance with company policies and procedures. Created detailed operational reports outlining daily activities including sales figures, labour costs and hours worked by employees.

•

Provided team leadership, direction and guidance to ensure quality standards were met.

•

Analyzed data from various reports to identify areas for

• improvement and implement corrective actions.

Adhered to strict security protocols such as checking IDs at entry points or verifying access codes when entering restricted areas.

•

June 2017 - September 2019

Managed customer service staff by communicating expectations and monitoring and analyzing results.

•

Recruited and trained employees, fostering customer service mission

• and objectives.

• Managed customer service budgets and ensured cost-effectiveness. Interacted with customers to quickly handle escalated queries and complaints.

•

• Prepared and presented customer service reports to management. Coached and provided feedback to staff to improve performance and achieve company objectives.

•

Conducted market research to identify new trends in customer preferences and behavior.

•

Diploma In Computer Applications

Humber College

EDUCATION

November 2016

SKILLS

Highly competent in strategically diffusing adverse situations, resolving problems and cultivating harmonious environments

•

Self-starter with strong interpersonal skills and the ability to set and exceed performance goals

•

Exceptional organizational and planning skills with the ability to multitask and prioritize tasks in high-pressure environments

•

Detail-oriented in assessing, measuring and analyzing company risks and data

•

Providing high-level administrative support in the delivery of customer service and satisfaction, and compliance of aviation policies and regulations

•

Proficient in computer skills; fast keyboarding, Microsoft Office

(Excel, Word, Power Point)

•

• Office Management

• Business Correspondence

• Inbound Phone Call Handling

• Sorting and Labeling

• Customer Relationship Management

GURDEEP BHALLA — TIME REVOLUTION

Owner

647-***-****

ad1msk@r.postjobfree.com

REFERENCES

Employer

Contact this candidate