Lamont C. Jones

***** ********** **. *** ***.

Southfield, Michigan 48075

313-***-****

ad1mrz@r.postjobfree.com

Career Summary: Over ten years of developing marketable skills in the areas of account management, sales and customer service. Demonstrated the ability to perform multiple tasks and make critical decisions.

Professional Experience:

Farmers Insurance January 2022- Present

Claims Services Representative

Assist insureds in filing auto and property claims

Provide insureds with updates on their claim

Educate insureds on claim process and expectations

Self-Employed October 2020- Present

Insurance Agent

Write Medicare Advantage plans with multiple carriers

Solicit and Placement of Life insurance thru multiple carriers

Provide Renters’ Insurance to eligible clients

Auto Club Group of Michigan March 2018- October 2020

Insurance Sales and Service Agent

Serviced existing home and auto policies

Educated policyholders about their coverages

Identified cross selling opportunities by offering additional products

Blue Care Network December 2016- May 2017

Customer Service Representative (Temporary assignment)

Handled inbound calls concerning plan eligibility and benefit coverage

Investigated and resolved complex issues regarding billing and authorization for services

Educated members concerning Blue Care Network’s policies and procedures

United Insurance May 2016- November 2016

Insurance Agent

Managed a book of business of existing clients

Increased book of business through sales of insurance products

Performed customer service duties in addressing needs of clients

Direct Path April 2015- December 2021

Benefit Enrollment Specialist(seasonal)

•Educates employees on existing benefits and future election options

•Offers supplemental insurance products from various carriers

•Assists employees in making cost effective health care decisions

Guaranty Bank March 2014- March 2015

Personal Banker

•Solicited prospective clients in establishing banking relationship by offering bank products and services

•Expanded bank’s market presence by establishing relationships with local businesses

•Facilitated prompt resolution of account related issues

Combined Insurance June 2013- April 2014

Insurance Agent

•Sold supplemental insurance policies to current and existing clients through prospecting and lead generation techniques

•Performs financial needs analysis with clients to make appropriate product recommendations

•Demonstrated high level of success by being recognized in the top 10% of sales agents in the region

Educational Experience:

University of Texas at San Antonio- San Antonio, Texas

Bachelor of Business Administration, May 2004

Major: Finance

Licenses and Training:

Resident Producer: Life, Health and Accident- State of Michigan

Property and Casualty-State of Michigan

Adjuster- State of Michigan

Charter Property and Casualty Underwriting Courses

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