Lateaa James

PROFESSIONAL SUMMARY:

Knowledgeable Senior Accounts Receivable Specialist with 3 years of experience leading AR teams in a fast-paced department. Expert knowledge of Microsoft Office software and specialist accountancy programs, including- Xero and Sage Business Cloud. Results-driven and dedicated work ethic with the ability to work efficiently and precisely under acute time pressure. SKILLS: Excellent verbal and written communication, Strong problem-solving skills, Ability to Multitask, Time management, Social Media Management, Word processing (40WPM), Interpersonal communication skills, Strong attention to detail, Computer Software and Application, Knowledge- Word, Excel, PowerPoint, Outlook, Windows 11, Charting skills, Typing, Customer support EXPERIENCE

Cisco Inc

Accounts Receivable Specialist/Collections

March 2021 – March 2023

• Managing commercial (B2B) delinquent accounts. Identification and research of subrogation claims.

• Communicating with insurance adjustors, attorneys, and claim members.

• Resolving customer billing issues.

• Negotiating payment arrangements.

• Investigate and reconcile account irregularities and discrepancies and make recommendations to prevent a recurrence.

• Liaise with clients regularly to obtain necessary documentation and files – and resolve instances of underpayment.

• Software: GetPaid, SAP, EDI, Cubs, and AS400.

Reliant, Inc

Customer Support Representative/ Sales

Jan 2014 – Feb 2021

• Answering incoming, and outgoing calls about products and service questions.

• Opening and closing accounts, handling customer inquiries of varying types. service requests, billing questions, energy conservation advice, and cash handling.

• Ability to grasp technical information across multiple tools while talking with customers and building quick relationships while introducing promotions.

• Maintains ongoing communication with internal departments to obtain information and/or provide updates regarding escalation cases. While documenting notes customer feedback effectively to improve customer satisfaction for future calls. Securitas, Inc

Security Officer Level II (Parttime)

Nov 2020 – April 2022

• Patrolling, dispatching, monitoring CCTV, analysis skills, and reporting techniques by exercising Vigilance, Integrity, and Helpfulness.

• Providing customer service, and access to clients with valid credentials to gain access to the corporate buildings. Taking the necessary precautions that will help protect employees, guests, and the public from danger and will enable the guards to direct them away from harm. EDUCATION

DIPLOMA COLUMBIA HIGH SCHOOL

Associate degree BRYANT & STRATTON COLLEGE- MARCH 2021 CERTIFICATIONS

American Heart Association (AHA) Basic Life Support (CPR and AED) Program