TANYA HEALER

EL Paso, TX · 915-***-****/915-***-****

ad1mre@r.postjobfree.com · linkedin.com/in/tanya-healer

Professional Summary

Information Technology Specialist and Customer Relations professional with 10 years’ experience across a broad range of excellent customer service in various industries. Proven track record of combining vision and strong industry knowledge with well-developed sales and leadership abilities. Providing excellent support to end users with a variety of technical issues within a creative, technology-driven organization in an environment that encourages innovative thinking, recognition, and career development.

Skills

Database Management IS Integration Teamwork / Collaboration

IT Infrastructure Competitive Strategies Analytical Reasoning

Cloud Computing Business Analysis Problem Solving

Team Building/Leadership Project Management Budget Planning

Public Speaking/Presentation Client Relations Quality Control

IT Experience

Promote optimal performance, reliability, and security across core business systems

Results-driven professional offering a progressive, continuing a 3-year career in information technology.

Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery

Expertly manage technical support operations, ticket issues, diligently troubleshooting issues to identify root causes and prevent recurrence.

Process improvement history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Software: Cloud Computing, Microsoft Office, SharePoint, QuickBooks, Java/Java Script/HTML, Search Engine Optimization (SEO), Enterprise Resource Planning (ERP), UX Design, Mobile Application Development, Game Development, Oracle, SAP

Charles Schwab Corporation March 2019- present

Advisor Services OSAS

As an Operational Services Account Solutions (OSAS) the primary operations arm for Advisor Services and Investor Services New Accounts. OSAS provides service to our retail clients and financial advisors to fulfill our purpose of helping everyone become financial fit. As i inspire client loyalty by providing guidance and solutions to fulfill client needs and have a focus on employee development and collaboration.

Reviewing and processing Schwab account applications, interpreting and applying business judgement and balance the risk to the firm. Engaging in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues.

Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast paced environment. Communicating with clients and business partners through various channels, including inbound/outbound phone calls and written communication. Establish clear points of contact for ongoing support and escalations.

Demonstrated flexibility and work collaboratively with team members to deliver high quality service, meeting efficiency at above average of 27%, and 97% accuracy to meet client expectations, and support business partners. + Manage multiple tasks accurately and effectively while maintaining high productivity. What you have + Interest in a long-term career in financial services with potential to become licensed.

Excellent analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail. + Basic to intermediate knowledge of investment products and industry regulations. Ability to explain these complex subjects via the phone. + Intermediate to Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email.

Exela Technologies March 2018-2019 Data Analyst

Hired as a new project development data analyst processing documents using database software in the health care industry. Established project management system and formulized new claim development product launches. Executed communication efforts, vendor relations, team building, business developments, and operational efficiency.

Achieve 98% Accuracy through processing document using database management software for free-flowing productivity. Increased production by 90% using EMR (Electronic Medical Record Software) using Microsoft Suite to integrate data programs for end-user support. Enhanced health care department objectives improve performance to meet production, quality, and standards.

Executed digital transformation through excellence in experience, efficiency, and quality within global business processing automation. Developed new collaboration for employee evaluation which resulted in performance improvements by 94%. Resolved processing problems 96% for claims using workforce management and reviewing claim quality errors.

IT Sales Experience

Seasoned, results-producing management professional with extensive experience leading profit-generating operations through innovative merchandising, pricing and discounting, and focus on continuous product turnover. Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business.

Manheim Industries 2013-2014 Customer Service Manager

Brought on board as a new customer service manager to be responsible for incremental business growth for their assigned targeted areas. This position partners with the field sales teams in creating a strategy to achieve this goal. Ensured that we delivered personalized, low-effort, positive experience to our dealer customer by proactively collaborating with field sales teams, other Manheim companies. Also collaborated with customers and local auction departments in order to ensure that customers’ expectations are met or exceeded.

Developed and strengthened relationships with dealers over the phone, online, at the auction through planned contact and meetings.

Partners with sales in educating, selling and training customers on Manheim Express products and services.

Collaborated with other department to include IT to implement customer account teams to identify opportunities for 100% of growth.

Generated leads to other channels (Next Gear, notification of newly registered dealers to sales, etc.)

Utilized SalesForce.com for reporting, lead input and customer performance reviews consistent with delivering 100% customer satisfaction.

GameStop Assistant Store Manager 2012-2013

Hired as a new assistant manager to a new store to implemented new policies and procedures, including various initiatives designed to increase sales and client loyalty. Co-facilitated launch of new store; developed new-hire training and orientation materials. In charged with managing a range of key operational functions for a company with multiple locations and $23M in annual revenue. Coordinated efforts to restore profitability and reputation of under-performing location with 10 to 20 employees.

Played key role in boosting profitability by 46% and customer satisfaction rating by 23% within first ten months in position.

Consulting with customers specific system requirements and solutions, assembling IOS, PlayStation & Xbox consoles. Upgrading hardware and existing software performance, troubleshooting network performance, and analysis.

Reduced shrink from 1.2% to 0.3% through implementation of improved merchandising and inventory procedures. In tandem with IT personal, Human Resources, Marketing, Sales, Accounting, and Finance.

Software: Customer Relationship Management (CRM), Point of Sale (POS), Gaming Systems, Retail Management, Payment Processing, Inventory Control, Integration, E-Commerce.

EDUCATION

Master Degree Information Systems• 2015

University of Phoenix

Honors Society for Technology Professionals Epsilon Pi Tau

Information Systems Manager Graduate Certification

Bachelor Business Administration Management • 2012

New Mexico State University

New Mexico Alumni Association

Pi Beta Phi Sorority- Links to Literacy

Contact this candidate