Justin L. Braswell

Cell 817-***-****

ad1mr5@r.postjobfree.com

Objective

To obtain a position within a company in which my analytical reasoning and systems expertise can be utilized.

Skills and Abilities

Strong computer peripheral, LAN-WAN knowledge and troubleshooting proficiency. 12 years of Remote troubleshooting skills include Remote Desktop, Altiris, SQL and Cisco configurations. Resolving second and third level escalations, familiar with OS including windows Mac up to OS X, MS tools such as Services, Disk Management, MSConfig, antivirus and firewall configuration. 3 years of on-site troubleshooting include installation, termination, testing, troubleshooting fiber optic cabling, MDF-IDF, router and switch configurations. Work Experience

July 2023 - August 2023 The Best IRS (State Farm) Field Property Adjuster

● Responsible for excellent customer service showing compassion in investigating, evaluating, and settling insurance claims related to property and commercial damages and liability by means of the policy.

● Utilizing Xactimate to sketch to visually present observed damages and write fair and appropriate estimates for property damages and personal property damage. June 2022 - May 2023 The Best IRS (State Farm) Remote Property Adjuster

● Responsible for excellent customer service when interacting with the insureds, contractors and agents.

● Responsible for conducting investigations using efficient claim handling tools for visual remote inspections when reviewing contactor supplements.

● Responsible for writing detailed estimates for the insured damages and sketching damaged to visually explain damages to compensate the insureds March 2021 - June 2022 Health Markets (Health, Life, Group Insurance Specialist)

● Assist clients to provide them with the best Health, Life, Group coverage to accommodate their financial needs.

● Appointed with every top A+ rated Life and Health carriers in numerous states. Consistently learning changes to different carriers policies and insured pharmaceuticals. POS Installation Manager Signet Jewelers (Zales) Dallas, Texas May 2016 to March 2021

● Responsible for point to point management for opening new stores including overseeing SD-WAN, MPLS and DSL circuit installations, Ordering, imaging, installation and second level troubleshooting on all new POS equipment, software, IPAD tablets, laptops and across all Zale brands store openings and network upgrades

● Proficient in a range of onsite computer systems such as Windows XP, 7, Windows 8 & 8.1. Proficient in Dell, HP, Lenovo and Apple products. Supporting Samsung tablets and Apple IPad tablets. Installs, modifies and makes repairs/updates to personal computer hardware and software systems, and provides technical advice and support to system users. Supporting printers such as Lexmark, HP, and various others.

● Afterhours and emergency support imaging and shipping replacement X-STORE and proprietary POS systems.

● Backup support Managing all system access requests for any and all applications used within the contact center, including all I3 users, workgroup, skill set up, wrap up codes, software application installation.

● Support installation of server and workstation software, physical network configuration, network security, policy, domain controllers, performance monitoring and troubleshooting techniques.

● Extensive knowledge of Modem/Router configuration for DSL. Proficient in VPN setup. Windows Server / Microsoft Office/Exchange Management 2008/ Knowledge of Citrix Xen Server, Xen App, Xen Desktop. Extensive knowledge with Citrix Receiver WAN Specialist and Team Lead Ace Cash Express Irving, TX March 24, 2008 to May 13, 2016

● Main point of contact to resolve WAN and LAN issues. Main point of contact to place new orders for new stores, upgrades and malfunctioning circuits. Also host, modem and Cisco configurations.

● Resolving billing issues with WAN and voice providers.

● Responsible for overseeing successful installations and reporting all updates to management by weekly accurate excel spreadsheets.

● Troubleshooting proprietary Point-of-sales software, configuring, resolving or replacing equipment such as check scanners and laser printers.

● Seven days a week after hours support.

Technical Support Analyst Telvista (Verizon Fios) Dallas, TX October 08, 2007 to March 21, 2008

● Off-site diagnosis of fiber optical services including video, voice, and data circuits

● Incoming inquiries responding to customer questions and solving problems according to standardized procedures while maintaining a courteous and professional attitude.

● Full WI-FI support for Mac and PC networks, Blackberry and tablet and video game consoles

● Utilize active listening and troubleshooting skills to resolve complex customer issues and accurately determine when an escalation or transfer is required.

● Accurately capture all customer details and issue related information in the proper database. Field Technician Coliant Solutions, Springfield, IL April 2003 – September, 2006

● Team lead responsible for site navigation, general customer service, and on-site team management.

● Installed, maintained, and updated entire alarm systems, networking equipment and devices, point of sales systems, telephone lines and equipment, computer and network systems, satellite systems, surveillance camera and associated equipment, video network displays, Voice Over IP (VOIP) and wireless systems for airports, banks, churches, gas stations, hotels, restaurants, and other locations.

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