Andrea Hawkins

Phone: 678-***-****

Email: ad1mqz@r.postjobfree.com

SECURITY CLEARANCE:

TOP SECRET/SCI

SPECIAL EMPHASIS:

New Hire Orientation, Background Investigations

Awards, Siper/Niper, Logistics, Supply Tech

Customer Service/Deployment Coordination

Verifying Employment

Maintaining Employee Files

Maintains HR Documentation

Set up Administrator and Service Accounts

EDUCATION:

City College - Casselberry, FL

Associate of Science Private Investigations: 2005

Microsoft Certified System Administrator

EXPERIENCE:

FEMA - Reservist IT Specialist

September 2022 – Present

Installs and configures Oracle database management systems and software.

Diagnose and resolve customer-reported system incidents, problems, and events.

Troubleshoots system hardware and software.

Provides advice and guidance within the assigned specialty of complex IT issues.

Implement security measures to resolve vulnerabilities, mitigate risks, and recommend security changes to system or system components as needed.

Performs configuration management, problem management, and capacity management for databases and data management systems.

Office of Insurance and Safety Fire- HR Support/ Clerk Temp-Focus of Georgia, Inc.

December 2021- July 2023

Aided in hiring process activities such as posting jobs on job boards or websites, screening applications, arranging interviews, and maintaining a spreadsheet for tracking applicants.

Provided general support coordinating meetings, prepared reports, composed regular correspondence,

processed confidential reports and documents, filed electronic and hard copies, tracked deadlines, and took down minutes as needed.

Coordinated new hire orientation and employee training programs.

Entered new hire account data in source documents within time limits.

Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

Reviewed data for deficiencies or errors, correcting incompatibilities, and checking output.

Created and sent invoices and statements regarding onboarding and offboarding.

Telos Corporation - Systems Administrator - Hurlburt AFB

September 2020 – August 2021

Provided SA for systems, servers, workstations, peripherals, communications devices, and software online and support.

Complied with established policies, directives, and guidelines.

Performed the responsibilities delegated by the network operations center and network control center to optimize performance and quality of service.

Ensured servers, workstations, peripherals, communications devices, and operating system/application software were properly configured for network operation, were online, and were available to customers.

Assigned and maintained user IDs and passwords. Administer user privileges on the system.

Performed routine system maintenance.

Worked with the network operations center and network control center to implement network security policies and procedures.

Implemented software patches and security fixes as required by the network operations and security center or program management office.

Tested and validated the proper operation and configuration with appropriate patches and fixes, as required above, prior to restoring any device to the network.

Ensured physical security of information Network components.

Monitored difficulty reports, headed-up messages, and system advisory notices.

IAP Worldwide Services - HR Support – Bagram, Afghanistan

September 2018 - April 2019

Assisted the HR Manager with all aspects of HR procedures and policies within the specified guidelines.

Aided in monitoring employee performance appraisal process. Heavily involved in onboarding from recruiting to new hire orientation.

Created data and statistical reports and maintained statistical information.

Prepared source documentation needed for new hires, or effective pay, status, or benefits changes. Conducted background checks as needed. Responded to and put through various queries from managers and employees, and from other agencies or departments.

Georgia Bureau of Investigations - Human Resources - Administrative Assistant

October 2017 – September 2018

Provided administrative support to three divisions and the GBI in human resources matters.

Assisted and referred callers to customer service experiencing domestic problems.

Processed incoming and outgoing mail, date stamped, and distributed to appropriate staff.

Logged employment applications into the tracking system, faxed correspondence, and filed confidential information documents.

Monitored daily Georgia Applicant Processing Services (GAPS) and verified criminal background history.

Frequently checked GAPS to ensure new applicants are added to the system for the approval/disapproval process.

Provided hard copies of fingerprint cards for inbound applicants and sent them to Georgia Criminal Information Center, (GCIC).

U.S. Citizenship & Immigration Services - GOW – General Office Worker

August 2016 - October 2017

In-processed immigrant forms and forwarded to the adjudication for final approval.

Scheduled and directed, applicants for upcoming naturalization appointments and interviews.

Updated all records to reflect improvements for immigrants' existing property.

Completed data form for attorneys to collect fees for property record cards and maps.

Communicated with customers daily concerning their naturalization status and worked with team members to escalate emergency cases.

Maintained and updated property records for background check investigations.

Contact this candidate