Customer Service Representative
Resume:
Amy Davis
Very Hard Working and Dependable
Hornersville, MO 63855
*********.****@*****.***
My objective is to find a job that I'm able to do from home. I love People, hence Enjoy every sense of Customer Service. I've been doing this type of work most all of my life and would love the oppurtunity to do it again.
My abilities are Immaculate when it comes to Customer Service. Although, like anyone else, have room for improvement. I type at least 75 words per minute with 1% error. I'm very attentive to what the customer is telling me and entering iit into the required program as they speak. I've had the pleasure of working with Micorsot Excel, PowerPoint and a number of other software programs that the employer used. I'm excellent at multii-tasking and fulfilling all my duties asked by my customers and employees.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
BroadPath Healthcare Solutions
September 2022 to December 2022
I help Practitioners or Providers with information that they may need for certain issues thru answering inbound calls.
Alorica Customer Service Representative
Costco Wholesale - Fort Myers, FL
June 2021 to August 2022
I answer Inbound calls from both Members and Non-Members dealing with their order issues. Whether it was damaged and needs returned, delivery was late or didn't arrive at all, order was declined or cancelled and wanting to re-run the credit card or providing a new one, assisting to place an order on Costco.com or placing a manual order as they're having too much trouble doing it, is all a part of my job. Then I'd call Vendors, Carriers or Members for more information regarding the order to make sure it was processed accordingly. I love my job and sadly have learned it's ending. Customer Service: Inbuond/Outbound
Staffmark - Paragould, AR
May 1996 to February 2020
When it became closer to the holiday and there was shortages of certain requested flowers, the customer would then call back with complaints for price, non-delivery or incorrect flowers. It was then part of my job to do Outbound calls or send messages to the shops that had these types of orders to get answers for the customers, as it had already been charged to their crest cards, which I gathered at the time of purchase. I knew you didn't stop working on an order until it was completed. I worked for a lot of holidays doing this for many years and loved them all.
• Assisted customers with a warm and professional attitude
• Processed exchanges, refunds and customer transactions
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls Work at Home Customer Service Representative
West At Home Corporation - Hornersville, MO
November 2007 to May 2008
put the customer's orders thru the system online. When you dialed the 800 numbers from the television for free information or purchases, the customer was actually getting Me as a Representative at Home. I would take their name, address and credit card information (if they were making a purchase), enter it into the software program given by the employer and made sure everything was confirmed and correct before closing the order.
• Provided assistance to clients
• Answered phone and assisted clients and customers with changes
• Maintained up-to-date knowledge of customer accounts Cashier
Walmart - Kennett, MO
September 1995 to March 1996
• items over the scanner, bagged them and put them in their cart (not like it is today). I'd give them their total, collect their money or credit card, give them their change if applicable and receipt. I also was a stocker in Electronics overnights when that employee called in. Education
High School Diploma in College prep
Senath-Hornersville Sr. High School - Senath, MO
September 1981 to May 1995
Skills
• 25 skiillll(s)
Tools and Technology
5 Toolls
Typing Speed
60 wpm
Language/Proficiency
None Speciifiied
• Cold Calling
• E-commerce
• Data collection
• Search Engine Optimization (SEO)
• Account Management
• Digital Marketing
• Analytics
• Communication skills
• Customer service
• HTML5
• Social media management
• Technical support
• C
• Java
• JavaScript
• Adobe Photoshop
• Blogging
• Software troubleshooting
• Computer literacy
• Windows
• Operating Systems
Assessments
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Written communication — Familiar
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Scheduling — Proficient
June 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal communication — Familiar
June 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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