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Customer Service General Manager

Location:
Union, NJ, 07083
Posted:
December 01, 2023

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Resume:

Erickson THEANO

** ****** *******

SOUTH MAPLEWOOD, NJ 07040

PHONE: 862-***-**** Email: ad1mqh@r.postjobfree.com

Education

OCT 1995- JUN 1999 Associate degree in Accounting, INUQUA, Port-Au-Prince, Haiti

1999 – 2000 Business and finance, Montesquieu University, Bordeaux, France Experience

June 2013 – Present Trilingual Associate, Home Depot, WATCHUNG, NJ April 2021- June 2023 Inbound Manager, Wine Library, NJ

● Supervised a group of employees (schedule/ daily task)

● Check items from vendors

● Match invoices with PO

● Send reports to controller

● Make sure inventory is adequate

Feb 2021 - April 2021 Inbound/Outbound Manager Tovatech, NJ

● Received invoices

● Check all items

● Matched invoices with PO

● Sent reports to controller

● Pick/ pack orders

● Inventory adequate

● Worked with customers to fix their orders

● Responsible of the Spanish branch

2015-Feb 2021 Assistant General Manager, Wine.com, NJ

● Open / close

● Worked with vendor to place orders

● Checked delivery

● Verified that all items are correctly sent by vendors

● Received deliveries

● Printed orders to pick

● Fixed orders

● Work with customer service to fix customers orders

● Inventory

● Recruiter for new hires

● Worked with accounting/ finance departments

● Worked with FedEx and UPS for shipping orders

Dec 2006- MAY 2007 STUDENT, American Language Center (ALC) Manhattan JUN 2007-DEC 2009 Financial Consultant, DIGICEL, Port-Au-Prince, Haiti

● Presentation of the consolidated financial statements for the company

● Preparation and presentation of annual report

SEPT 2010-MAY 2013 3rd shift Supervisor, STAFFMARK (Agency), CRANBURY NJ

● Receive orders from the customers (companies)

● Supervise and train the personnel at work

● Transmit the hours daily to the productivity manager.

● Liaison between companies and the agency

Trilingual Associate

● Blind specialist

● Providing a warm and inviting atmosphere with great customer service.

● Maintain a clean and organized work station.

● Help customers with their projects

Dec 2001 - Dec 2005 Operation officer SOCABANK, Port-Au-prince (Haiti)

● Cash responsibility

● Control of the personnel

● Credit advisor for the customers

April 2006-Jan 2010 Manager, DIGICEL, Port-Au-Prince (Haiti)

● Responsible for providing excellent customer service.

● Maintained a clean and organized work station.

Sept 2003- Aug 2009 Professor of finances and accounting, UNASMO (Haiti) Skills

Languages fluent in: French, Creole, English, and semi fluent in Spanish. I have oral and written communication skills.

Detail oriented; adherence to deadlines and budgets. Familiar with a variety of computer applications: Word, Excel, PowerPoint, etc. References

LOUIS S. Kelly Assistant manager at wine.com 973-***-**** ARMSTEAD Lynn Associate Support Dept. sup. 908-***-****



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