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Customer Service Accounting Specialist

Location:
Euless, TX
Salary:
52,000
Posted:
January 17, 2024

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Resume:

Waverly Nichols

Cell: 817-***-****

Email: ad1mq6@r.postjobfree.com

https://www.linkedin.com/in/waverly-nichols-41077013

Exceptional diligence, Knowledgeable, Meticulous, Organized, Works well under pressure, Cost controls, Forecasting, Accounts Payable & Receivables, GAAP, Oracle, SAP, ADP, Concur, and SalesForce.com, AE, Chart of Accounts, Cross Training various positions.

summary

Initiative-taking and energetic, with 25+ years of experience in Accounts Payable, Accounts Receivable, Collections, Vendor Management, Customer Service by ensuring accurate accounting procedures and timely billing practices. An enterprising & results-focused leader, with experience working effectively in a team environment; well-organized, highly motivated, and disciplined. Strong critical and strategic thinking, interpersonal and communication skills, organizational skills, and time-management skills.

Genpact – Multiple Contracts: Dollar General, 99 Cents Store, Tom Thumb, Sam’s Club, Kraft Heinz Company

Customer Service Coordinator April 2020 - September 2023

Managed several contracts namely Dollar General (frozen), 99 Cents Store, Tom Thumb, Sam’s Club (frozen), Kraft Heinz (frozen).

Responsible for multiple inboxes, usually responding within 2 hours.

Acting as liaison between multiple customers, transportation, and supply chain.

Manage the complete order to bill process for customers’ orders using SAP, customer and tracking portals ensuring accurate deals, price, and terms of sale.

Ensure customers are ordering at appropriate quantities, sourcing from the correction locations, and maximizing truckload capacity.

Developed professional relationships with customers, sales, and supply chain to resolve issues and process improvements.

Daily, weekly, and monthly reports created and provided to sales for revenue, case fill rate, and to ensure customers are following guidelines for pricing.

Working with transportation to get trucks scheduled and delivered to stores.

Customer communication and issue resolution.

Working in a team environment, willing to help, take on new tasks, and ease processes for others.

Genpact - GE Aviation Materials, LLC.

Lead AP/AR Specialist Jan 2018-April 2020

Reduced DSOs by over $100k in National and International vendor statements through review of accuracy and discrepancies. Responsible for international multi-currency billing reconciliations.

Collected over $1M dollars in first year of unpaid vendor invoices to bring accounts up to date.

Reconcile General Ledger, bank, and credit card statements.

Streamlined the AP/AR department by restructuring SOP leading to reduced number of invoices resulting in on time, faster payments, saving money on late fees, and set up good working relationships with the vendors.

Managing Fixed and Variable Leasing portfolios in the range of $2M per year.

Efficiently reconciled reports for manual accounts and overseeing monthly/quarterly/yearly closings.

Providing mentorship for new team members and supporting other business units.

Financial Additions – Kubota

Accounting Clerk Temp Position Aug 2017 – Oct 2017

Audited expense reports, averaging 100+ audits per day for accuracy and adherence to company policy.

Reviewed and processed payments with purchase orders, non-purchase orders as well as drop shipments.

Siemens Industry Inc.

Corporate Accounting Assistant IV Aug 2013 – Jul 2017

Reduced DSOs by $3,000,000, bringing customers and vendors current through research and review of discrepancies in national and international customers statements and billing.

Auditing and preparing Billing Requests (AIAs) for accuracy and completeness and preparing customer invoices promptly.

Supplying lien waivers and other customer required forms as needed.

Processing of vendor and customer invoices for payment for weekly and thirty assigned monthly customers using Arriba or Tungsten portals, SAP, etc., and created manual invoices in Excel.

Verifying National and Inter-National billing information on POs, non-POs and three-way matching in a high volume, large transaction environment, cash application postings, approve tax exempt forms and issue tax credits.

Preparation of outstanding accounts receivable reports gather credit and/or debt reference information, receiving payments, sending out lien notices/certified letters as needed.

Actively taking part in the month-end, quarter-end and year-end accounting close processes exceeding company requirements.

Process Payroll and Purchase Cards each week for 300+ employees, proactively collaborating with employees/managers to resolve issues.

Dept. of Homeland Security/Federal Protective Service

Budget Analyst with Security Clearance Sep 2009- Feb 2013

Entry of payables, receivables, reconciliations, reporting with strict focus on details within Federal Acquisitions Regulations, funding, and balancing contracts.

Monthly closing of financial records and posting of month-end information.

General ledger funding and coding for invoices/expense reports/time sheets.

Investigate and resolve issues with invoices and purchase orders.

Managed billable vs. non-billable expenses according to contract, cash application postings.

Reconciliation of T&E expenses and preparing any necessary account analysis for closing procedures.

Payroll Time and Attendance Management, including training Government Employees in the processes.

Supervised and trained new hires on all Admin duties, office supply orders, office equipment maintenance, insuring understanding of proper coding and funding availability.

PepsiCo,

Auditor - Accounts Payable/Time & Expense Temporary Jul 2009-Sep 2009

Audited, tracked, and resolved past and present issues on T&E reports for the region using Concur, including manual T&E reports for the U.S.

Aided other AP employees in ensuring compliance in company policies and practices.

Running reports and analyzing data for multiple personnel needs, ensuring prompt completion of new hire paperwork and other required personnel forms ensuring compliance with established record retention procedures for both I-9s and personnel.

Baker Oil Tools

Administrative Assistant IV April 2001 – February 2009

Executive-level support to the DFW Area Sales Manager and seven other divisions within the same office.

Aids in the development of goals and plans to support sales department objectives using SAP, Excel, etc.

Arranged, audited, and processed all expense reports, all incoming and outgoing travel arrangements for customers and company staff using Concur, SAP, etc.

Managed all vendors invoicing and tracking to ensure payments met deadlines, research data, follow up on inquiries, and identify mistakes or fraudulent information.

Maintain personnel records and oversee procedures for controlling personnel transactions and reporting personnel data, running reports, and analyzing data for multiple personnel needs, ensuring prompt completion of new hire paperwork and other required personnel forms, ensuring compliance with established record retention procedures for both I-9s and personnel files.

Prior to entering the Corporate World 26 years of Restaurant Management

Very Successful Management of several fast-food style restaurants, Increasing sales by 15% - 40% yearly.

Reconciled yearly reports for Area Managers, Ordering food and other supplies while staying within budget limitations.

Management of twenty-five employees, organizing schedules, keeping track of employees' hours, recording payroll data, hiring/firing/training, and management of up to twenty-five staff to follow restaurant procedures, maintaining safety and food quality standards.

Training staff for other stores and helping set up new stores.

Review and process Travel and Expense and credit card bills



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