Jacquelyn Yulee

Administrative, customer service and retail professional of twenty

years.

**** ******* ****

Apt 1121

Jacksonville, FL 32224

904-***-****

ad1mpj@r.postjobfree.com

EXPERIENCE

Blue Roc Premier, LLC - Leasing Consultant

August 2023- Present

As a leasing consultant among a large staff, I was responsible for opening duties such as; opening the model, sparkling vacant units, checking all amenities and making coffee.

My main role was to solicit prospects online via Entrata, craigslist and social media, specifically Facebook MarketPlace. I also assisted with the application process and generated new leases for approved applicants. I was also effective in my sales process by communicating with non-English speaking processes via translation apps and some spoken Spanish.

In addition to sales and marketing I was responsible for screening phone calls, putting new move-in files together, creating work orders, accepting rent payments, inspecting new move-in units with make-ready technician and keeping the office tidy throughout the day. Venterra Realty, Jacksonville, FL - Better Living Consultant Jan 2023- June 2023

My role as a better living consultant for Venterra Realty was to provide the best customer experience to every resident and potential resident. I was able to achieve this, not just by following practices of the company, but by making sure I followed up with each potential resident or current resident to resolve any matter.

I was able to prove this by achieving the next higher standard of company metrics within three months. I stood to greet every client with a friendly smile,I listened attentively and always had a notepad, worked diligently to find solutions, followed up with all concerns and inquiries and executed my quotas.

I also performed all office and onsite duties: filling out guest cards, creating new resident files, filing, putting in work orders, walking vacant units, working with make-ready techs to prepare for new move-ins, sparkling vacant units, cleaning the office, and working with company intranet software, aside from DoorKing, Microsoft Office, CallMax and other multi family related software.

SKILLS

Retail management

Office management

Phone etiquette

Payroll training

Accounts receivable/payable

training

Microsoft Office

Typing/ 65 wpm

Staff recruiting/coaching

Project Management

EDUCATION

FSCJ- 2006-2010/ 33 Credits

Terry Parker High School-

Graduate/ May 26, 2006

PROJECTS

Cherish Couture/ Daniel

James Photoshoot

collaboration. 2012

Family Dollar, Jacksonville, FL - Store Manager

April 2022-December 2022

As store manager it was my job to oversee the overall operations of my store and monitor the success of our sales.

I performed opening and closing duties and followed up on proper open and closing procedures with my assistant management team. I also delegated duties to all staff, including part-time team members and trained on certain tasks and projects as necessary. Every week I was responsible for completing payroll, scheduling, auditing, answering phone calls, maintaining store cleanliness and processing freight.

I was also responsible for checking weekly schedules for vendors and shipment and staffing my skilled workers accordingly. I was successful in coordinating and attaining cooperation from my management team to push the store back to running efficiently for the customers.

I was also successful in resolving any issues that arose with concerned customers as well as being solution-oriented for issues that caused a harmful or hazardous work environment for my staff. Marriott Downtown Jax, Jacksonville, FL- Sales Coordinator July 2021- December 2021

Open office and check emails, Answer and screen phone calls Take sales leads and distribute them to sales managers Greet guests and answer questions or set them up with a sales manager Make appointments for sales managers and maintain a calendar. Assist front desk agents with booking rooms

Distribute event correspondence to other departments Organize and audit event drawer

File away closed events

Create spreadsheets for staff training and over-time Maintain cleanliness of sales office suite

Assist catering manager with stuffing envelopes for high-profile guests Helzberg Diamonds, Jacksonville, FL- Co/ Office Manager February 2021-March 2021

Open store and jewelry cases

Assist in counting down registers

Check emails and phone messages and

maintain correspondence, Answer phones and set appointments Audit inventory and order merchandise

Prepare office for diamond set-up and review

Assist on the sales floor during heavy traffic.

Windsor Fashions, Jacksonville, FL- Store Manager

December 2019-December 2020

Complete payroll and schedule at the beginning of the week Evaluate and record previous week sales.

Complete end-of-month/quarter/year paperwork and evaluations. Coach and motivate every staff member on personal performance, better sales strategies, personal goals, new directives and updated company KPIs.

Mediate or resolve issues regarding product dilemmas or behavior issues with customers that are unsatisfied.

Coach management and sales teams on proper customer service. Place bi-weekly change order with Loomis.

Coach assistant management staff on proper store operations and staff coaching.

Administer necessary disciplinary actions for under-performers. Open and disarm store and open safe.

Delegate opening duties to opening staff.

Countdown registers and record numbers in books.

Check email or any communications from the district manager. Help clean the store and do morning chats with staff. Review directives for weekly floor sets and delegate tasks. Attend weekly conference videos/calls for district staff. Walk store and evaluate safety dilemmas and place maintenance tickets on the intranet.

Change window displays and/or promotional signage as directed by the company.

Update filing system and discard out-dated paperwork. Complete transfers/damages weekly.

Men’s Wearhouse, Jacksonville, Fl- Operations/Formalwear Manager

August 2019-December 2019

Check email and print out reports sent by the regional operations manager. Run reports in Oracle, report and reservation database software. View wedding and event tracking reports and make follow-up calls to clients. Update goals chart in back room and post reports and sales stats. Update, organize and audit filing system for wedding groups. Delegate duties to sales assistants and leave follow-up duties for assistant sales manager.

Go over weekly sales behaviors with sales assistants and consultants Book fittings by making follow-up calls to potential clients. ROCO Real Estate, Jacksonville, Fl - Leasing Consultant November 2017-September 2018

Greet prospects and residents warmly and clearly.

Share information about rental property

Take prospects on tours to units that are 100% made-ready. Answer phone calls and respond to emails in a timely manner Sparkle open units before the day of move-in for future tenants. Inspect cleaning job behind in-house cleaning staff Type up and complete work orders in resident database (CRM) Generate leases for move-ins and renewals

Execute any special projects assigned by the Property Manager. Type up Welcome Home letters with projected move-in dates and move-in fees.

Schedule move-in dates and lease signing appointments Call JEA to verify active service on day of move-in for tenants. Generate monthly newsletter.

Create ideas for community events and assist with set-up and execution. Prepare keys and resident log for pest control on a weekly basis. The Berkman Plaza, Jacksonville, FL - Concierge

December 2016- May 2019 (Part-time/Full-time)

Greet and speak to residents and visitors entering or exiting the main entrance.

Screen all incoming visitors and vendors

Answer all incoming calls.

Monitor cameras for security.

Keep the lobby area neat and tidy.

Log in all packages from carriers and contact residents to notify them of package arrivals.

Write and communicate residential complaints to the property manager. Schedule conference room/concierge lounge/ loading dock requests in outlook calendar.

Monitor guest/temporary parking every hour to ensure policies and procedures aren’t being abused.

Zwicker & Associates, P.C., Jacksonville, FL-Litigation Assistant December 2012- July 2014

Act as primary receptionist and screen all incoming calls. Create email correspondence.

Verify confidential information with local courts

Prepare legal documents for attorney review and electronic filing. Trouble-shoot e-filing dilemmas with local courts. Update spreadsheet containing lists of pleadings to prepare. Mail-out, email and/or fax legal documents to all interested parties. Create mailing envelopes with the company logo.

Assist litigation assistants with procedures for screening incoming calls. Pull files for attorney review.

Schedule hearings via Outlook and notify attorneys. Redact sensitive information in specified legal documents

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