Operations Manager Business Development

I am a proficient Business Operations Manager with a strong focus on achieving outcomes, possessing

notable expertise in media management and assuming leadership responsibilities. I have demonstrated exceptional leadership capabilities while overseeing and directing media operations in my field. I have a proven track record of enhancing team performance, fostering customer loyalty, and creating a successful brand.

P&L Management

Business Development

Strategic Planning

Financial Reporting

Negotiation Skills

Client Relationship Management

Team Leadership

Communication

Operations Management

Platform 1 Events @ Columbia Station, Phoenixville PA Owner - Operations Manager

Opened a Catering/Special Event Facility during the pandemic, creating a new demand, adjusting to regulation, and reaching goals sets at opening. we have now establish our brand as a premier catering venue for weddings and other special event in the area. Accomplishments:

Opened a Catering/special event banquet facility

Started the marketing plan from the ground up

Developed Training Manual and Employee Handbook

Developed and Managed all Corporate and Private Events. Developed Contracts with Large Accounts.

Managed Layout, Developed Needs Assessment and Technology Solutions for all Meetings. Increased Sales and Maintained Low Liquor Cost

Managed Business and Client Development Programs, Maintained Customer Rapport and Brand Loyalty

In charge of all Vendors and Suppliers

Managed all onsite Licensing, Compliance and Inspections by Fire Dept, Health Dept, Police Dept, PA Liquor Control Board.

February 2021 - Present

BUSINESS OPERATIONS MANAGER

+1-215-***-**** · ***************@*****.***

140 Washington Avenue, Phoenixville PA 19460

FABIEN CHAIGNEAU

PROFESSIONAL EXPERIENCE

STRENGTHS AND EXPERTISE

Sips Bistro & Bar, Phoenixville PA

Owner - Operation Manager

Created, Owned and operated this restaurant from the ground up.We were doing $1.5M per year of revenue before the pandemic.

April 2012 - May 2020

Directed the operation of the restaurant, Started the marketing plan from the ground up Manage 35 employees - Recruiting, Screening, Hiring, Training and Development, Scheduling, Payroll and Termination.

Developed Training Manual and Employee Handbook

Developed and Managed all Corporate and Private Events. Developed Contracts with Large Accounts.

Managed Layout, Developed Needs Assessment and Technology Solutions for all Meetings. Increased Sales and Maintained Low Liquor Cost

Managed Business and Client Development Programs, Maintained Customer Rapport and Brand Loyalty In charge of all Vendors and Suppliers

Managed all onsite Licensing, Compliance and Inspections by Fire Dept, Health Dept, Police Dept, PA Liquor Control Board.

Accomplishments:

Bungalow Hotel, Loong Branch, NJ

General Manager

February 2009 - December 2011

Directed and Coordinated the Operations of the Hotel Manage 25 employees - Recruiting, Screening, Hiring, Training and Development, Scheduling, Payroll and Termination.

Developed Training Manual and Employee Handbook

Accountable for Hotel Budgeting, Daily Money Balancing, Receipt Transactions and Verification using QUICK BOOKS, ADP Systems, Logical Solutions, Microsoft Office 2007, Microsoft SharePoint and Aloha Systems.

Increased Hotel Revenues by 20% in 2010.

Developed and Managed all Corporate and Private Events. Developed Contracts with Large Accounts.

Managed Layout, Developed Needs Assessment and Technology Solutions for all Meetings. Increased Sales and Maintained Low Liquor Cost

Managed Business and Client Development Programs, Maintained Customer Rapport and Brand Loyalty In charge of all Vendors and Suppliers

Managed all onsite Licensing, Compliance and Inspections by Fire Dept, Health Dept, Police Dept, City of Long Branch and Alcohol Board Control

Coordinated the Development of a Second Upscale Hotel of 80 rooms with 120 Condos Attach to the Property.

University Sainte-Anne

University Sainte-Anne

Certification & Technical Experiences

Graduate Diploma in Business Administration

Bachelor of Marketing and Management

Ramp, Serv Safe, Microsoft Office, Quickbooks, ADP, Opera, Optic, OpenTable, Aloha. References are available on request.

EDUCATION

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