Customer Service Quality Assurance

REGINALD R. DADE

**** ** ***

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AVE • Miramar, FL 33027

P H O N E: 786-***-**** • E - M A I L: ************@*******.*** OBJECTIVE

Obtain a mid-level position at a Hospital or Medical Facility. Interested in tasks related to customer service, patient relations, administration, quality assurance, clerical work, and other related tasks. Passionate about assisting customers, and patients, and creating satisfying experiences. Highly energetic, outgoing and detail oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service, and management support.

TRAINING

Patient Privacy & Information Security Training (HIPAA) September 2017 Florida International University

EDUCATION

Florida International University (FIU), Miami, FL August 2016 – April 2021 Bachelor of Science: Health Services Administration Broward College, Pembroke Pines, FL August 2011 – December 2015 Associate in Arts

Charles W. Flanagan High School, Pembroke Pines, FL August 2008 – June 2011 High School Diploma

WORK EXPERIENCE

Brightwing (On assignment at Nova Southeastern University) Davie, FL Patient Access Representative March 2022 – January 2023

• Reconciliation of papers for the clinics for Dental, Medicine, and Optometry

• Highlight patient names for the clinics on excel for Medicine, and Optometry

• Scan invoices, credit memos, and return credit for McKesson, Anda, Red Sail, ParMed, and PBC receipts

• Stamp the payments with the current day of the paper that was received for Nova Southeastern University

• Scan and place in order necessary boxes for Iron Mountain and put them in the copy room

• Organize papers with payments congruent with location, date, and current day of service

• Dispose, and shred digitized files no longer needed in paper form

• Created bank deposits in order of date, and maintained daily deposits folder in order of location

• Scanned and organized payments in the DCO Finance System

• Scanned Pharmacy papers by date utilizing PFS scan file

• Matched payments based on current location with payment slips

• Stored important papers in un-scanned log file to keep them on track

• Used excel to organize payments

• Had to make sure that each paper had the correct amount for that location if not I had to give it to one of my colleagues to fix the issue.

• Calculated dental payments, and organized patient billing

• Visited Standard L. Ziff Health Care Center to receive payments

• Organized printing and copy services

Publix Miramar, FL November 2012 – Present

Customer Service Representative

• Performed cashier duties, and product assistance

• Resolved customer complaints in a timely manner

• Managed cash stock and inventory

• Performed store opening duties

• Actively listened to concerns of customers and created resolutions

• Communicated merchandise needs and issues to appropriate supervisors VOLUNTEER EXPERIENCE

Charles W. Flanagan High School August 2008 – June 2011 Classroom Volunteer

Computer

• Proficiency in Microsoft Office Suite, and DCO Finance Systems References Furbished by Request

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