Alsina McMorris

248-***-**** (Home) 704-***-**** (Mobile) E-Mail: ad1moe@r.postjobfree.com

Achievement oriented individual with diversified experience in accounting, payables, receivables, coding, mortgage, loss mitigation underwriting, transportation, and processing. Work extensively with Microsoft Outlook, Excel, AS400, Anzio, Sales Force and SharePoint for reporting. Effective communicator and problem solver, who works well with a Team. PROFESSIONAL EXPERIENCE

Revenue Accounting Analyst – August 2022 to Present University Moving & Storage

• Manage one of the four branches revenue and coordinate with the sales team on estimates for new business.

• Responsible for ensuring that trips are billed according to the guidelines and tariff.

• Responsible for coding, analyzing, billing and payroll for contractors and drivers.

• Process relocation revenue by extracting data from various systems.

• Reconcile revenue payments, commission calculations and various other reconciliations.

• Reconcile customer claims and generate report for comptroller and chairperson.

• Audit profit and loss statements for all four branches and revenue processors.

• Work closely with the comptroller, executive administrator, and the chairperson to generate reports.

Manager- January 2016 to August 2022

3SMConstruction & Services

• Plan & monitor projects.

• Market, hire, account payable, receivables, payroll and day to day running of the company. Insurance Agent – Life and Health March 2013 to December 2015 Bankers Life and Casualty & Colonial Penn

• Train and monitor new agents on and off the field.

• Create financial analysis for clients and provide the best product for their needs.

• Support clients in the claims process

• Provide clients with the best customer service.

Manager- Mortgage Servicing Loss Mitigation-Underwriting October 2010 to April 2012 Bank of America – Charlotte, NC

• Managed a team of 12 associates.

• Assigned task, projects, exception reports and track progress on their daily productivity.

• Handled escalations form customers and internal clients and ensure that associates adhere to policy and procedures of the Line of Business, and the company.

• Couch, counseled, hired, trained, and created development plans for associates.

• Acted as an advocate to Attorneys who assisted customers with the modification process.

• Approved loans within specified limits and refer loan application outside those limits to upper management for approval.

Alsina McMorris

248-***-**** (Home) 704-***-**** (Mobile) E-Mail: ad1moe@r.postjobfree.com

• Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals, quality, and adherence to deadlines.

• Interview hired and trained new employees to the department; to ensure everyone has the same information to execute their jobs to the department standards and above.

• Increased team performance level from 23% to 91.1% performance level within 3 months by coaching and doing side by side with each associate.

• Implement and managed training for all new managers to our Unit, ensuring that all leaders have the same understanding of all the changes. Loss Mitigation-Underwriting September 2009 to October 2010 Bank of America – Plano, Texas

• Negotiate payment arrangements and created modifications on delinquent loans and computed payment schedules.

• Computed financial information on the borrower and determined the best possible option for the customer according to the service level agreement.

• Explained to customers and their representative the different types of workout options, and credit options that are available, as well as the terms of those services.

• Ensured that service level agreements are follow as well as all federal guidelines regarding collecting a debt is followed.

• Trained new employees to the team to ensure that they have the information to perform at their highest level.

• Traveled to train new employees to the New Charlotte Site, and created survey questions to rate my performance, which was implemented for all other associates that has traveled to train.

• Named Top performer for the months of April 2010-July 2010 for having over 25 completed modifications for those months.

• Led team meetings for two months, and implement the ‘scenarios slot’, so that the associates can brainstorm and create a problem-solving technique. Account Manager-Collector 11 April 2008 to August 2009 Bank of America – Plano, TX

• Communicated with customers, employees, and other individuals to answer questions and explain the information.

• Reviewed files, records, and other documents to obtain information and responded to requests.

• Reviewed the borrowers’ financial information, and debt counsel as needed.

• Complied with federal, state and company policies, procedures and regulations.

• Collected payments and documented all systems that the information can be viewed within the bank.

• Named Top Performer September and October 2008 and April, July, August 2009 for having customer satisfaction scores over 92% and collected the most payments.

• Placed on the Pilot Team to modify HELOC loans over the phone. Customer Service Representative April 2006 to April 2008 Alsina McMorris

248-***-**** (Home) 704-***-**** (Mobile) E-Mail: ad1moe@r.postjobfree.com Bank of America – Plano, Texas

• Communicated with customers, employees, and other individuals to answer questions and explained the information.

• Reviewed files, records, and other documents to obtain information and respond to requests.

• Reviewed, researched, and negotiated insurance.

• Updated and re-analyze escrow information. Accessed computerized financial information to answer questions related to specific accounts. Collected payments and marketed additional products within the Bank.

• Named Top producer June, July and August 2007 for the associate that has had the most closed refinanced products.

• Made 1/2 million dollars round table in 12momths by up selling other bank products.

• Named the top 5% of associate that has collected over $25,000.00 in late charges monthly for 6 months.

Accounts Payable and Receivable Associate October 2004 to April 2006 David Mc David Honda – Plano, Texas

• Completed and mailed bills, contracts, policies, invoices, and checks.

• Computed, recorded, and proofread data, records, and reports.

• Calculated, prepared, and issued bills, invoices, and account statements according to established procedures.

• Accessed computerized financial information to answer questions related to specific accounts. Matched purchase orders with invoices and recorded the necessary information.

• Reviewed files, records, and other documents to obtain information and respond to requests.

• Quick Books

• Brought the delinquent books current within 2 months by contacting vendors and utility companies and create a plan to have them paid within 3months. Worked long hours to have plan completed in less time.

Accounts Payable – Supervisor September 2001 to March 2004 Mt. KISCO Honda – Mt. KISCO, New York

• Collected payment for service rendered.

• Computed, recorded, and proofread data, records, and reports. Review heavy bank reconciliations and cash flow statements.

• Matched purchase orders with invoices and recorded the necessary information. Do follow up customer service calls and answer any issues or concern the client may have. Supervised service advisors’ performance, and contact with customers.

• Filed all service documents.

• Increased credibility and client awareness, by developing non-technical marketing that increased customer service rating from last position in district to 2nd position within 3 months.

Alsina McMorris

248-***-**** (Home) 704-***-**** (Mobile) E-Mail: ad1moe@r.postjobfree.com Education

Bronx Community College 2001

Bronx, NY

Certificate - Data Processing

Institute of Management & Production-University of the West Indies -1987 Kingston, Jamaica

Associate degree- Computer Science

REFERENCES

Provided upon request.

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