Mindy Moon

Looking for a rewarding career

Cedar Rapids, IA 52404

ad1mo7@r.postjobfree.com

+1-319-***-****

I am a hard worker I go above and beyond of what I'm required to do because I feel that that is the best way for you to succeed

Authorized to work in the US for any employer

Work Experience

Service Manager

Hy-Vee, Inc. - Cedar Rapids, IA

June 2022 to Present

As a service manager my main goal is to provide the best customer service possible.

• Supervise a team of more than 10 employees at a time

• Over see opening and closing the store

• Achieve daily goals

• Achieve daily tasks

• Comply with company policy and procedures

• Enforce policy and procedures to staff

• Make sure at all times the store is running smoothly

• watch for theft

• communicate to security and to other managers in the store with theft concerns

• Delegating to staff when we need help

1. at check outs

2. customer service

3. courtesy

4. other departments

• Delegating staff to

1. clean

2. stock shelves

3. face store

4. refill bags

5. get tills and deposit tills

6. refill carts

7. trash & recycling taken out

8. take care of restrooms and much more

• I also need to oversee when to cut hours

• Call staff in when we have a call out

• Lottery

• Getting loans for registers that may need extra money

• Returns and exchanges

• Answering phones

• price changes

• price checks

• Dealing with customer complaints, questions or concerns about

• Close store

• Open Store

1. Store

2. Employee

3. Sale

4. Merchandise

5. Ordering specific grocery item

6. Western Union

7. Postal Services

8. Lottery

9. Being overcharges for an Item

10. Fuel Saver questions and Credits

11. any other problems or concerns that may come up

• Have to be able to work in all Departments of the store as a Service Manager as well as day to day be helpful and responsible for those Departments

• Market Grill,Hy-Chi, Deli, Meat Department and Bakery

• Serving customers

• taking orders

• preparing meals

• complying with all food and safety procedures and making sure staff is as well

• Cleaning cases, counters, floors, grills all work spaces

• Delegating to staff what to do next

• any customer complaints or concerns

• any staff complaints or concerns

• Dishes

• Restocking merchandise

• Specialty meal items

• Customer Service

• work at a fast pace

• work at high volume

• greet customers

• restock food inventory

• promote sales and promotion

• Open meat cases

• close meat cases

• clean meat cases

• handle day to day operations

• prepare specialty meats, such as many different kinds of 1. stuffed pork chops

2. chicken grillers

3. stir fry's

4. specialty hamburgers

5. specialty brats

6. shrimp skewers and more..

• All other Departments Health and Beauty, Frozen, Dairy, General Merchandise, pharmacy, Customer Service,Lottery and Wine & Spirits

• Customer Service

• Customer Complaints

• Stocking merchandise

• Facing Aisles

• Delegating tasks

• price changes

• price checks

• I have also worked as the Store Greeter the job entails

• Greeting the customers with a big smile and friendly atmosphere

• promoting a sample item or items of the day, explaining to the customer what the sample is, the cost and where to find it in the store even other items to pair with it. Making sure that their first experience in our store is a happy one.

• My number one goal no matter what department I work in is to make sure that the customer has a wonderful experience in our store and that I and my staff has helped each customer with the best of our ability and if there is something I can not take care of I will find another manager to help with the problem so our customer leaves with a smile on their face and satisfied.

• I am a strict but fair manager, I will never ask an employee to do anything I would not do, If they are busy and garbage needs taken out I will do it, as well as get carts, clean bathrooms or anything else that is needed, I feel we are a team and I want to work with a team by showing the example of team work. i am also compassionate and empathetic to situations that the employee may be going through. Assistant Manager Food and Nutrition Cedar Rapids Community School District

Cedar Rapids Community School District - Cedar Rapids, IA January 2019 to September 2021

• Opened Cafeteria

• Closed Cafeteria

• Prepared Breakfast, Lunch for students

• Set up Serving line, and tear down serving line

• Dishes

• Rotated and dated inventory

• Restocked deliveries of Food and Milk shipment

• Overseen 3 employees

• Followed recipe's to prepare food

• Served Staff and Students Breakfast and Lunch

• Cleaned Cafeteria, Kitchen, Bathroom, Office and stock room which included, Dishes, wiping down all appliances, sweeping and moping floors, cleaning serving line, lock all freezers, locking up kitchen.

• Greeted School Staff, Parents and Students

• Worked Cash register for any deposits and or payments of visitors and students Assistant Manager Retail

Justice Tween Brands - Cedar Rapids, IA

June 2010 to January 2012

Cleaned customer service reset store make Bank drops put away shipment price shipment run reports data entry

• Supervised a team of 6 employees

• Complied with Justice established policies and procedures

• Sales Associate in Sales

• Oversaw Justice opening and closing duties

• Generated and achieved daily, weekly, monthly, quarterly and annual sales goals

• Used advanced Clothing knowledge to recommend, locate or obtain merchandise for customers

• Skilled at cash handling and accounting

• Managed and oversaw merchandise resets

• Stocked shelves and verified inventory codes

• Unloaded freight and managed Clothing shoes and accessories receiving

• Oversaw general operations of Clothing accessories shoes

• Drove sales to meet daily goals

• Trained and on-boarded new employees

• Maintained inventory on sales floor

• Managed and oversaw merchandising displays

Bartender/Server/Trainer

Lucky's Best Western Steeplegate Inn - Davenport, IA September 2000 to October 2001

Clean, restock liquor, change out kegs, customer service, serve food and alcohol take inventory, put away shipment of liquor or bar accessories such as straws napkins etc Train new employees, Guest relations for hotel, Set up for Weddings, Parties and Business Banquets in Banquet room, supervise servers and waitstaff for Banquets and Bar

• Worked in a fast paced and high volume bar, restaurant and environment

• Worked lunch, dinner and closing shift

• 6 years of experience with preparing drinks, beverages, cocktails and alcoholic beverages

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers and guests

• Checked customer IDs, licenses and identification

• Managed grill

• Prepared glassware

• Prepared bar

• closed and opened bar

• Performed barback duties

Bartender/Server

Miller Time Fenders & Shooter Pool Hall, Nightclub and Sports Bar - Moline, IL June 1996 to August 2000

mixologist, cleaned, served, customer service,Clean, restock liquor, change out kegs, customer service, serve food and alcohol take inventory, put away shipment of liquor or bar accessories such as straws napkins etc Train new employees, Set up for Parties supervise servers and waitstaff.

• Worked in a fast paced and high volume bar, restaurant and environment

• Worked lunch, dinner and closing shift

• 6 years of experience with preparing drinks, beverages, cocktails and alcoholic beverages

• Implemented food and drink safety procedures, guidelines and regulations

• Greeted customers and guests

• Checked customer IDs, licenses and identification

• Managed grill

• Prepared glassware

• Prepared bar

• closed and opened bar

• Performed barback duties

• restock inventory

• promote new liquor and drinks

• managed special events, Ladies night, Dart league, Pool League, Karaoke Manager

Shoe Sensation - Moline, IL

June 1997 to March 2000

scheduling, ordering shoes, hiring, stocking, bank drops, cleaning, customer service returns, exchanges, data entry

• Handled day-to-day operations

• Managed shifts

• Made daily deposits

• Responsible for running Sales team

• Supervised 5 employees

• Managed sales, inventory management, customer relations, advertising and marketing

• Handled day-to-day operations

• Managed shifts

• Handled all sales, revenue and payroll reporting

• Kept sales volume high by Listening to the customer and realizing what they were looking for and ordering the type of shoe that they wanted

• Assured customer satisfaction at all times

• Trained Sales

• Made daily deposits

• Handled all sales, revenue and payroll reporting

• Managed shifts

• Handled day-to-day operations

• Managed marketing, advertising, sales, inventory management and customer relations

• Supervised 5 employees

• Responsible for running Sales

• Kept sales volume high by Listening to customer

• Assured customer satisfaction at all times

• opened and closed store

• Cleaned store and office

• Handled event planning

Education

High school

moline - Moline, IL

August 1989 to June 1993

None

Skills

• Sales

• Customer service

• Bartending

• Event Planning

• Assistant Manager Experience

• Supervising Experience

• Food Service

• Serving Experience

• Shift Management

• Host/Hostess

• Leadership

• Cooking

• Cash Handling

• Inventory Control

• Food Safety

• Kitchen Experience

• Office Management

• Meal Preparation

• Administrative Experience

• Retail Sales

• Account management

• Research

• Writing skills

• Restaurant Experience

• Merchandising

• Food Handling

• Microsoft Word

• Restaurant Management

• Payroll

• Management

Certifications and Licenses

TIPS Certified

September 2000 to September 2003

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